Management Human Resources

APRIL M. HARDY-STOTTS

**** **** ***** *****

Navarre, FL 32566

Home Phone Number: 850-***-****

EXPERIENCE SUMMARY:

Dependable professional, management; effective and comprehensive support to senior executives; Possesses the highest degree of integrity, supported by a flawless record maintaining confidentiality; builds client relationships; Delivers Client Solutions; leverages functional and business knowledge; Manages Performance, Utilizing Key performance indicators-Quality, average handle time, and adherence; managing risk and control; Innovates and manages change; Recruits, Develops and retains talent; Windows 98; filing, faxing, typing, design general correspondences, memos, charts, tables, business plans, and proofread; Yardi and Yardi PayScan.

EXPERIENCE:

2014-Current

Volunteer

Pack 104 Secretary

Cub Scouts of America, Navarre, FL 32566

Keep informed of all Cub Scouting literature, materials, records, and forms to help leaders function effectively. Help new den leaders by telling them what resources are available.

Handle correspondence for the pack. This may include writing letters of appreciation and requests for reservations, or ordering supplies through the local council service center.

Keep notes on business conducted at pack leaders' meetings. Record only key items such as things needing follow-up or items for the history of the pack.

Notify leaders of pack leaders' meetings and other activities.

Provide den leaders with records and forms for meetings.

Planned and promoted 3 successful fundraising events

January 2012 to August 2013

Finance Specialist, Property Management

Balfour Beatty Communities, 6945 Goddard Road Malmstrom AFB, MT 59402

Jonathan Nix, 469-***-****

Work with information of a highly confidential nature.

Exercised extensive initiative, demonstrated independent judgment, and had a working knowledge of Companies practices, polices, and organizational structure.

Creates and audits monthly MRI financial reports, reviews with project management to facilitate executive-level decision making

Reports financial figures and projects to the Project Director to ensure compliance and adherence to company budgetary standards.

Audits and maintains company log for site specific delinquencies, utility rebates and collections, BAH (Basic Housing Allowance) Start/stop and reimbursement, and Petty cash fund.

Assesses damage to vacated units; communicating and collecting charges for repairs, replacements and cleaning from previous resident.

Processes monthly payables via Yardi PayScan

Deposit Accounting

New Vendor Setup

OCT 2005 to July 2008, 55 Hours/Week

Unit Manager,

5.2 Million Customer Base

Citi Mortgage Inc., 400 Central Ave Great Falls MT 59401

Connie Mathews, 972-***-****-Option 2

http://www.theworknumber.com

Planned, directed, coordinated and supported the day-to-day activities of running a team of twenty agents.

Resolved complicated servicing issues through exceptional knowledge of mortgage servicing/procedures logic and creativity for streamline resolution.

Formulated policies and Planned the use of resources

Consistently presented process improvement opportunities for integration to department guidelines and procedures.

Educated new and existing staff through scheduled mortgage servicing training classes using dynamic speaking and presentation skills.

Created communication strategies to manage and control the flow of information in response organizational Changes

Continuously delivered superior advice, products and services. Communicated activities focused on a consistent image and branding of Citi Mortgage to employees and customers

Overseen and organized activities to ensure that the organization meets the requirements established by legal and regulatory agencies

Completed Adhocs and coaching to meet KPI’s (Key performance Indicators).

Analyze call types to improve processes to raise customer satisfaction results

Maintain Current COB (continuity of Business) plan with critical staff being identified

Plans necessary to assure minimum business disruption from service outage/disaster.

Created and administer incentive plans to improve performance and quality

Conducted VOE (Voice of the Employee) surveys and address areas needing improvement.

JAN 2001 to AUG 2005, 40 Hours/Week

Production Planner,

American SpiralWeld Pipe Co., 2061 American Italian Way Columbia, SC 29209-5084

Gregg Lockhart/ Gabriel Laney, 803-***-****

Identified and achieved organizational objectives through the use of appropriate resources i.e. AS400, for ten departments

Directed and coordinated activities of the organization

Overseen business unit to obtain optimum efficiency and operations to maximize profits (time studies and shipping cost reports).

Administered involved tasks and activities to ensure all deadlines are meet

Managed complex and frequently changing issues, tends and concerns of business climate

FORMAL EDUCATION:

Master’s Degree, Science in Management, Human Resources, Troy University, Malmstrom, AFB, GPA 4.0

Bachelor's Degree, Criminology, Human Services, St. Leo University, Shaw AFB, 2005, GPA 3.50

Associate Degree, Criminal Justice, Central Carolina, Sumter South Carolina, GPA 3.50

SPECIALIZED TRAINING:

Certificate in Windows 98 to include Word, Excel, Power Point, and Access

HR Basics and Survival Skills for leaders 4-6-06

OTHER INFORMATION:

Dependable professional with seven years of experience in proving effective and comprehensive support to senior executives including CEO and company vice president. Possesses the highest degree of integrity, supported by a flawless record maintaining confidentiality.

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