HP BSM BPM Sitescope Administrator

RESUME

NITESH SRIVASTAVA

email: **********@*****.***

Portland, OR Cell: 858-***-****

Work Aurthorization: GC

Career Objective

Seeking a challenging position in a diverse work environment to utilize knowledge, experience and skills while managing multi-versed monitoring tools, equipment and systems. Highly self-motivated with the ability to thrive in a structured or independent work environment. Ability to excel in multi-national business while resolving issues and relating to clients around the world. Exceeding professional expectations while maintaining the highest standard of excellence among international business practices

Experience

Cambia Health Solutions, Portland (OR) (October 2014 – Present)

System Administrator III

Current roles and responsibilities:

HP BPM/BSM day to day administration, Installation, Upgrade, alert configuration.

Design and modify VuGen scripts using HP Load Runner.

HP Sitescope day to day administration, configure new monitors, modify existing monitors, alert configuration.

CA CEM/Introscope monitoring configuration, alert configuration.

Solarwinds Orion day to day administration, configure new monitors, modify existing monitors.

Install, upgrade, monitor deployment, alert configuration on ApplicationsManager.

Frequently review and refine existing monitoring processes and procedures; adding improved functionality and metrics to facilitate an error proof monitoring environment.

Co-ordinate with multiple teams to identify monitoring gaps and implement necessary changes.

Regularly create and update documentation for monitoring configuration, administration and troubleshooting.

24/7 On-call rotation.

Automatic Data Processing (ADP) Pvt Ltd, India (Feb 2009 – Dec 2013)

Senior Member Technical– Sitescope/BPM/BSM Administrator

Roles and Responsibilities:

BPM/BSM administration

Worked on installation, deployment, upgradation, integration of HP monitoring tools like HP Sitescope, HP BSM, HP BPM

Configuration of Application, Infrastructure monitoring on these tools using monitoring templates

Uploading of scripts in BSM

Troubleshoot errors in BSM profiles by making changes in scripts

Designed and deployed HP Sitescope templates for OS level, DB and other system and application performance matrices monitors

Deployed data center servers for monitoring using various tools for them to be monitored in a live 24x7 environment to detect any performance related glitches proactively

Performed Root Cause Analysis, eliminating recurring issues, suggest solutions to prevent recurring problems.

Creation of standard technical, system administration documentation for internal team use to refine daily operations.

Responsible for developing, maintaining, auditing the quality standards for the team.

Conducted several training sessions for the team for better understanding and operation of the process.

CA Service Desk, Remedy Ticketing tool.

Managed the entire team operation in the absence of the team lead.

Experience with ITSM processes: Incident, Problem, Change, Release Management, Service Level Management, and Service Catalog.

Skills

HP Sitescope(9.54-11.24), HP BSM(9.24), HP BPM(9.25), HP Load Runner (12.02), IBM Netcool(7.2), Solarwinds Orion, Remedy, CA Service Desk, ApplicationsManager, CA CEM/ Introscope

Training

ITIL V3

HP Sitescope 11.10

Netcool 7.3

Java (Jan’08-Nov’08)

Programming/OS

Windows, Linux, Perl

Education

2002-2007 Nagpur University, India. B.E. Electronics

-Industrial Research Study: Training for Thermal Hydel Power Station with the government board at UP State Electricity (UPRVUN Ltd)

-Technical Head of The Student Association of my College

-Electronics Department Leader for state and national events: technical research presentations, computer and electronic models

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