Customer Service Administrative Assistant

ROBERTA BROWN-CLEMMONS

**** ******** ******, *******, ** 30904

706-***-**** **************@***.***

EDUCATION:

Miller-Motte Technical College - Augusta, GA

**** – 2015 Medical Assisting

Kerr Business Colleges – Augusta, GA

Diploma – 99 Administrative Office Specialist

SKILLS SUMMARY:

Insurance Verification

Attention to Detail

Customer Service

Organization Skills

Time Management

Documentation Skills

Data Entry

Dependability

Answering Telephones

Medical Billing & Coding

Certifications

CPR/BLS/AHA

National Society Council Bloodborne & Airborne Pathogens Course - Certification

EXPERIENCE:

Miller-Motte Technical College 02/2015 – 07/2015

Federal Work Student

Career Services Assistant

Assist with various Administrative Duties to include data entry, organize files and information, create presentations, modify documents

Confidentiality is maintained while promoting customer service

D-1 Managed Services, Augusta, GA 01/2010 – 11/2014

Packer

Recorded product, packaging, and order information on specified forms and records.

Examined and inspected containers, materials, and products to ensure that packing specifications are met, package product in boxes.

Supervised and trained packers

Snelling Staffing, Forest Park, GA 05/2009 -06/ 2009

Administrative Assistant

Answered Multi-lined, customer service

Received & directed visitors, students, and faculty members

Scheduled appointments

Created file folders, filing

Recorded gas card, flight, car, van rental approvals

Opened, sorted, distributed mail

Financial data entry

Dr. Varnell Gaines, Augusta, GA 11/2007 – 06/2008

Front Office Receptionist

Answered, recorded, and directed incoming/outgoing calls

Checked in/out patients

Posted payments, verified insurance

Scheduled, confirmed, recorded missed appointments

Accurately filed and pulled next day's charts

Established rapport with patients, customer service

Medical Terminology in dental

Wal-Mart, Evans, GA 08/2003 - 04/ 2007

Cashier/Customer Service Clerk

Itemized and totaled customer merchandise at register, using debit, credit cash, check, or charge card for purchases

Addressed and resolved customer concerns

Demonstrated retail marketing and promotions

MCG, Augusta, GA 12/2001 – 12/2002

Administrative Assistant

Collaborated with three full time doctors and one clinical nurse

Executed daily operations of phone & filing system, screened calls

Operated office machines, such as calculator, copier, typewriter, shredder, printer, and fax machine

Maintained appointment schedules and resolved patient concerns

Confidential information

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