Administrative Assistant Customer Service
Resume:
DEANNA K. CARNES
*** ****** ****** ****, ***********, SC 29485, 251-***-****, ********@*****.***
CAREER SUMMARY
Enthusiastic, highly organized, and detail-oriented associate, with an uncompromising work ethic and strong communication skills, who can prioritize and work independently or delegate responsibility to maximize team efforts.
EXPERIENCE
7/2010 TO 7/2011 COMMUNITY BANK (BANK OF AMERICA) STUTTGART, GERMANY
CUSTOMER SERVICE REPRESENTATIVE
Collaborated with customers on the telephone and in the office to expedite all account related functions, including the opening of accounts, transfers, wires, and all debit/credit card functions.
Facilitated customer understanding of foreign bill payment and regulations by analyzing their current situation and counseling them on options available to them.
Monitored reports and reconciled accounts using problem solving skills.
Processed and critiqued loan applications, and administered loan closings.
10/2007 TO 8/2008 CPM FEDERAL CREDIT UNION SUMMERVILLE, SC
COLLECTIONS COORDINATOR
As a good communicator, I listened to members and responded appropriately after assessing member situations.
Counseled customers on refinancing options and consolidation loans to limit delinquency.
Treated members with fairness and respect without regard to their delinquency status.
Established good rapport and handled difficult and irate members with tact.
Descriptively documented accounts with narrative for effective use by management.
Used time management and organizations skills to become a top call producer and to assist other colleagues with job accomplishment as well as monthly and quarterly reports.
Professionally represented CPM in legal situations by having all documents filed accurately, and being available for court proceedings.
Proved to be a team asset, as collection efforts slashed through branch delinquency with a decrease from 1.07% to .5% of receivables within one year.
5/2005 TO 5/2006 COMMUNITY BANK (BANK OF AMERICA) STUTTGART, GERMANY
CUSTOMER SERVICE REPRESENTATIVE
Same as described above
DEANNA K. CARNES 251-***-****, ********@*****.***
6/2003 TO 5/2005 HEIDELBERG ARTS AND CRAFTS CENTER HEIDELBERG, GERMANY
RECREATION AID
Energetically searched for ways to improve customer satisfaction and exceed customer expectations.
Created a pleasant environment for customers to shop with my positive attitude.
Promoted creative excellence which increased profitability and exceeded budget goals for the center with an enthusiastic spirit and innovative approach.
Provided quality programs and services for the community by teaching monthly classes.
Received an award for Outstanding Character of Service to the Arts and Craft Center.
7/1999 TO 4/2001 WELLS FARGO FINANCIAL PENSACOLA, FL
ASSISTANT MANAGER
Established credit and loan limits for existing customers.
Collaborated with underwriters to ensure compliance on all state and federal regulations.
Aggressively developed new business to increase receivables.
Utilized positive attitude, time management, and leadership skills to recruit and train new employees.
Awarded Certificates of Excellence for Applications Generated, Loans Generated, Business Development and Dollars Sold.
Designated as Distinguished Performer in sales and production.
1/1998 TO 7/1999 WELLS FARGO FINANCIAL PENSACOLA, FL
CREDIT MANAGER
Escalated branch receivables by consistently pursuing new dealers.
Established comfortable relationships with customers to identify and solve financial problems through lending and debt consolidation by making personal, auto, and real estate loans.
Limited liability and collection accounts using solid analytical skills and judgment, while selling financial services, credit, and insurance.
8/1991 TO 1/1998 NAVY PUBLIC WORKS CENTER PENSACOLA, FL
ADMINISTRATIVE ASSISTANT
Received Certificates for Outstanding Performance by continuously exceeding manager’s expectations and anticipating requirements of the manager and his staff in accomplishing all clerical duties in the office including typing correspondence, handling mail, arranging travel, conferences and presentations, reviewing and revising command directives, recording mishaps, maintaining the library, and submitting payroll.
Formulated and supervised the administration of the office budget.
DEANNA K. CARNES 251-***-****, ********@*****.***
(ADMINISTRATIVE ASSISTANT, CONTINUED)
Employed software expertise in the development of charts and graphs for trend analysis of mishaps, scheduling, workload, manpower, and training for command budget meetings.
Established my position as a confidential employee maintaining confidential files on mishaps, investigations, and grievances.
Revamped the complete filing system while administering the medical surveillance and sight conservation program for the entire Public Works Center.
Implemented a program, with the assistance of the purchasing department, to track and control the issuance and disposal of all hazardous materials used by the center to stop waste and improper disposal of materials.
Coordinated efforts that contributed to an effective and successful workshop for Asbestos Management, and received a Letter of Appreciation from the Commanding Officer of Naval Facilities Command (NAVFAC) for professional response to last minute requests that were “above and beyond” regular duties.
Collaborated with the center to promote the Combined Federal Campaign and received a Certificate of Recognition for tireless efforts and superb results.
Volunteered to assist with the Command Fun Day, Command Picnic, and Christmas Party and received a Certificate of Achievement for outstanding volunteer spirit and participation.
7/1990 TO 8/1991 NAVAL AVIATION DEPOT PENSACOLA, FL
CLERK TYPIST
Typed official military and business correspondence.
Maintained files on engineering changes and applicable systems.
SKILLS
Typing 75 wpm
Microsoft Office Suites and MAC
EDUCATION
MAY 1997 TROY STATE UNIVERSITY PENSACOLA, FL
B.S. IN BUSINESS ADMINISTRATION AND MANAGEMENT
Graduated Magna Cum Laude GPA 3.76
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