BMC Remedy project implementation and Administration.
Resume:
Satyanarayana Gupta K.
Maple Shade, NJ
Mobile: +1-856-***-****
M.Com
Andhra University
********@*****.***
Summary:
I have more than 13 years’ experience in the IT industry and 8+ Year experience as a BMC Remedy Solution Architect. I have been involved in Support and Implementation of ITSM suites like Incident Management, Problem Management, Change Management, CMDB, Asset Management, and Service Level Management and also involved in the process consultancy in reference with ITIL framework.
Objective:
I am seeking an apposite position in the industry to employ my skills, working in a challenging and conducive environment; realise greater heights with the help of my knowledge and positive approach coupled with confidence and aptitude to accomplish goals.
Total Experience: 13 years 10 months as on June 2015.
Trainings Undertaken:
Remedy Action Request System, Remedy Applications, ITIL V3
Skill set:
Software:
BMC Remedy AR System & ITSM 7.1.00, 7.5.00,7.6.00, 8.00, 8.1.00 and 8.1.02
Operating Systems:
Windows Server editions, IBM Aix5.x and Linux
Database:
Oracle, MSSQL
Web Applications:
Apache Tomcat, IBM WebSphere. Windows IIS
Certifications:
ITIL Version 3 Foundation
Concepts
Support, Implementation, Development and Customisation, of IT Infrastructure Management Support tools.
Domains:
IT, Telecommunication and Airport Business industries.
Process Knowledge
Specialist In
ITIL
Understanding the Requirement, Defining Process
Work Profile:
OS/Software Knowledge
Specialist In
Remedy ITSM Applications
(All Modules)
Installation, Configuration and Customisation
Professional Experience
Wipro Limited, Bangalore (17-May-13 to till date)
Working as IT Service Management Consultant in co-ordinance with implementation, Development and support of BMC ITSM applications like Incident Management, Problem Management, Change Management, Asset Management, Service Level Management, CMDB and Service Request Management.
ITSM Projects Implemented
Sr. No
Project
Duration
Role
Team Size
Platform
1.
CHI
3 Months
Implementation of Remedy AR System 8.1 with Service Request Management & Service Level Management
6
Windows
Oracle 11g
Project Details: My Role was involved in the installation, Implementation and customizations of AR System 8.1 with SRM and SLM
2.
MTN Shared Services, Uganda
16 Months
Implementation of Remedy AR System 8.1 with all ITSM Applications and CMDB
5
Windows 2008.
Oracle 11g
Project Details: My Role is Technical Lead. Involved in the installation and Implementation of AR System 8.1 and ITSM 8.1 and out of the box Implementation (In Server group environment) and Customizations as per Client requirement for ITSM Applications (Service Request Management, Asset Management, Incident Management, Problem Management, Change Management, Service Level Management, Asset Management And CMDB). Integrated Remedy with third party applications like SOA / Concierge through Web Servers. Also upgraded Remedy 8.1.00 to 8.1.02
3.
Campbell Soup Company, United States
6 Months
1.Implementation of Remedy AR System 8.1.02 with all ITSM Applications and CMDB.
2.B2B integration (Campbell Remedy integration with Wipro Remedy)
14
Windows 2012.
MSSQL
Project Details: My Role is Technical Project Manager. Involved in the installation and Implementation of AR System 8.1 and ITSM 8.1 and out of the box Implementation (In Server group environment) and Customizations as per Client requirement for ITSM Applications (Service Request Management, Asset Management, Incident Management, Problem Management, Change Management, Service Level Management, Asset Management And CMDB). Integrated Remedy with SCCM, ADDM, B2B, Fixomatic, InfoPAAC. Also migrated Remedy foundation, transactional data from Remedy 7.5 to Remedy 8.1
Enhanced Software Solutions Private Ltd, Mumbai (07-06-2007 to 10-05-2013)
Working as IT Service Management Consultant in co-ordinance with implementation, Development and support of BMC ITSM applications like Incident Management, Problem Management, Change Management, Asset Management, Service Level Management, CMDB and Service Request Management.
Knowledge in Configuration Management tools like BMC Marimba and Discovery.
Worked as a solution designer for implementation of BSM products and their capacity planning.
Awarded for ‘Best BMC Implementation Team’ from the organizations.
ITSM Projects Implemented
Sr. No
Project
Duration
Role
Team Size
Platform
1.
Tata Motors Ltd (Pune)
4 Months
Implementation of Remedy AR System 7.1 with ITSM 7.0.03 and Integrations with Tivoli
2
AIX5.2
Oracle
Project Details: My Role was involved in the installation, Implementation and customizations of AR System 7.1 with ITSM applications and process consultancy.
2.
GMR Hyderabad International Private Ltd (Hyderabad)
6 Months
Implementation of Remedy AR System 7.1 in D.R environment. And ITSM Applications
1
Windows 2003.
Oracle
Project Details: My Role was involved in the installation and Implementation of AR System 7.1 and out of the box Implementation of ITSM applications (Incident Management, Problem Management, Change Management and Service Level Management)
3.
Vodafone Essar Limited (Pune)
3 Months
Implementation of Remedy AR System 7.1 with ITSM 7.0.03, Process consultancy
3
Aix5.3
Oracle
Project Details: My Role was involved in the Installation, Implementation and process consultancy of AR System 7.1 and customized Implementation of ITSM and Customisation related to develop service requests in SRM2.2
4.
Singapore Government
(EDS-Singapore)
1 Months
Developed Service Requests in Service Request Management 2.2
1
Windows 2003
SQL2005
Project Details: My Role was involved in developing Service requests (Customized Forms and workflows) in SRM2.2
5.
ING Vysya Bank Ltd (Bangalore)
15 days
AR System and Service Level Management Up gradation
1
Windows 2003
MSSQL
Project Details: My Role was involved in Installation of AR System and Service Level Management and restores the Customization. And also done the Archiving activity to reduce the Database Size.
6.
Bharti Airtel Ltd (New Delhi)
6 Months
Implementation of Remedy AR System 7.1 with ITSM 7.0.03
2
Linux 5.2
Oracle
Project Details: My Role was involved in the installation and Implementation of AR System 7.1 and out of the box Implementation of ITSM Applications (Incident Management, Problem Management, Change Management and Service Level Management) Installation, Implementation and Customization.
7,
Indus Towers Limited (Gurgaon, Delhi)
2 Months
Installation and Implementation of Remedy AR System 7.5 with ITSM 7.5 Applications
4
AIX
Oracle
Project Details: My Role was involved in the installation and Implementation of AR System 7.5, customized version of ITSM applications
8.
GMR Delhi International Airport Ltd (New Delhi)
4 Months
Implementation of Remedy AR System 7.1 with ITSM 7.1 Applications
1
Windows 2003
MSSQL
Project Details: My Role was involved in the installation and Implementation of AR System 7.1 and out of the box Implementation of ITSM Applications (Incident Management, Problem Management, Change Management and Service Level Management)
9.
Persistent Systems Limited
12 Months
Implementation of Remedy AR System 7.5.004 with ITSM 7.6.01 Applications
2
Windows 2003
MSSQL
Project Details: My Role was involved in the installation and Implementation of AR System 7.5 and ITSM 7.6 and out of the box Implementation and Customizations as per Client requirement for ITSM Applications (Asset Management (Specially Software compliance area), Incident Management, Problem Management, Change Management and Service Level Management)
10.
IBM India Pvt Ltd
12 Moths
Implementation of Remedy AR System 7.6.004 with ITSM 7.6.04 Applications
4
IBM AIX, Oracle 11g
Project Details: My Role is Technical Lead. Involved in the installation and Implementation of AR System 7.6 and ITSM 7.6 and out of the box Implementation and Customizations as per Client requirement for ITSM Applications (Service Request Management, Asset Management, Incident Management, Problem Management, Change Management, Release Management and Service Level Management)
11
TCS
6 Moths
Implementation of Remedy AR System 8.0.00 with ITSM 8.0.00 Applications
6
Linux
Oracle 11g
Project Details: My Role is Technical Lead. Involved in the installation and Implementation of AR System 8.0 and ITSM 8.0 and out of the box Implementation and Customizations as per Client requirement for ITSM Applications (Service Request Management, Asset Management, Incident Management, Problem Management, Change Management, Release Management and Service Level Management)
Other Professional Experience
CMS Computers Pvt. Limited, Hyderabad (Aug-2002 to May-2007)
Designation: Sr. Executive
Roles & responsibilities
To supervise the functioning of the Service Desk and Logistics Department for all its activities like Incident management right from incident logging to closure of the incidents and Service Operations.
Incident tracking/monitoring and periodical status update to the concerned management as per the laid procedures to both users and management as required. This includes Escalation Management.
Logistics and Service desk team building, training and management
Preparing and sending Periodical (Daily/Weekly/Monthly) MIS reports to Local and National account managers as required, in varied formats as per the customer requirements.
Active participation in implementation of ISO 9001 as Management Representative and coordinating with other groups for internal and external audits.
Worked efficiently as a coordinator for various projects with all project managers, vendors and coordinating with the project team for timely reports.
OEM/Vendor coordination for call resolutions for the equipment under warranty/ under pinning contracts.
Coordinating with HO/Vendors for getting prices/quotations for up-gradations for Service Departments.
Completing the purchase/sale procedures including the SOF Raising, ensuring the timely collection from customer and timely payments for the vendors.
B.M. Birla Science Centre, Hyderabad (April 2001 - August 2002)
Designation : Office Executive
Roles & responsibilities
Receipt of all PC material, Verification against DC/PO, Physical Verification, Updating inward register for new material procurement
Preparation of purchase indent (ITP), Updating Indent to purchase (ITP) Despatch (Issue)
Preparation of D.C., Preparation of Road invoices, Despatching material, Updating inward and outward registers.
Summary of Qualifications
Post Graduate in Commerce (M.Com) from Andhra University in 2004,
Percentage Scored: - 56%
Graduate in Commerce (B.Com) from Andhra University in 2000,
Percentage Scored: - 56 %
Post Graduate in Computer Applications from PACE in 2002
Certified ITIL Version 3 foundation Certification
Key Achievements
Received Star performer (GIS) award for “Best Individual in Technical Category” - 2013
Received Star performer award in Remedy domain for MTN Uganda Project - 2013
Received Best performer award for MTN Uganda Project - 2014
Received Best project implementation team award for Campbell Remedy upgrade project - 2015
Personal Details
Date of Birth : 19/04/1976
Gender : Male
Marital Status : Married
Languages Known : English, Hindi and Telugu.
Contact Information
Phone
********@*****.***
Nationality
: Indian
Current Address : 36 Monroe Dr, Maple Shade, New Jersey, 08052
Permanent Address : Flat # 301, Sai Mehar Residency, KPHB Colony, Moulali HB,
Hyderabad, Telangana, 500040
Declaration:
I, hereby, declare that the information furnished by me, herein, is true to the best of my knowledge and belief.
References:
Available on request.
Satyanarayana Gupta K.
Date:
Contact this candidate