Customer Service Human Resource

Tongalis A. Upshaw

***** ********** **, ******* **. 20602

410-***-****/301-***-**** ********@*******.***

OBJECTIVE

A highly focused individual with excellent organizational skills looking for a challenging position in team oriented environment.

SUMMARY OF QUALIFICATIONS

Accts Payable

OWP(Onewrite Plus)

QuickBooks

Microsoft Excel

AccPac/Sage Pro Series

Delta

Concord O/S

Notary Public for DC

Accts Receivables

Payroll Admin

Medisoft billing

Adagio Accounting

Solar Eclipse

Office Mate System

First Pay Payroll

Word Perfect

ADP Payroll

Paychex Payroll

Time-Saver Payroll

MIP Accounting

Human Resource

MSI

POS-Credit Card pmt

10-Key Calculator

ACHIEVEMENTS

3 Letters of Appreciation from The Arc of Anne Arundel County, Inc.

3 Certificates of Recognition from Walden Sierra, Inc.

I Certificate of Education from Rockhurst University Continuing Education Center (Wage and Hour Compliance)

EXPERENCE

12/2008 – Present Ideal Electric Supply Corporation Washington, DC

AP/AR Accounting Assistant:

Responsible for billing customers invoices from pick tickets and drop shipments. Enter PO receipts into the accounts Solar Eclipse Software accounting system. Interact with the sales department and warehouse to make sure no variances on the billing. Enter AP invoices and process weekly check run. Reconcile company’s credit cards and utilities statements. Enter daily deposit and post to proper customer’s accounts. Prepare electronic claim reports and complete 1099. Assist Comptroller in weekly /monthly Journal Entries and any other accounting functions as needed. Process weekly/monthly Spa credits and compute monthly commissions for sales staff. Do A/R collections and send out monthly statements to customers. Process credit applications for new customers and vendors request from Sales Department. Prepare and electronically submit monthly sales and use taxes for VA/MD and DC. Handle all processing and setting up of employee’s 401(K) plan. Notarize all documents for the company as needed. Handle the update of all new vehicles on insurance policy.

12/2006 – 11/2008 Suburban Propane Waldorf, MD

Customer Service Representative:

Responsible for the collection of customer accounts. Post daily payments to accounts. Reconcile daily bank deposits. Set up new accounts for customers. Verify customer credit on Credit Browser. Maintain accounts receivable for office to stay below 4%. Set up appropriate tax codes to accounts. Assist customers with setting up new accounts and providing customer service.

08/2005 - 12/2006 The Arc of Anne Arundel County Annapolis, MD

Office Manager/Receptionist:

Responsible for greeting the public, answering incoming calls and directing them to the appropriate employee. Direct all faxes and incoming mail to the appropriate destination. Keep office supplies stocked, doing online supply orders, doing bank runs and supply runs. Handling up keep of all the companies vehicles, and tax forms. Help other employees when needed. Assist Finance Director and Accounting Supervisor with doing Journal entries, computing biweekly timesheets and reviewing of AP invoices.

3/2004 - 8/2005 Walden Sierra Inc. Leonardtown, MD

Human Resources Assistant/Payroll Administrator/Billing Clerk:

Responsible for maintenance of personnel files, Bi-weekly payroll and other human resource functions including but not limited to the posting of accounts payable invoices. The processing of weekly vendor checks; Attending job fairs; Interview applicants; Making bi-weekly tax payments for federal and state; Posting clients payments to appropriate accounts in Medisoft client billing; Filings and maintaining personnel files; Processing bi-weekly payroll; Calculating timesheets; Making direct deposits; Verifying pre-employment references; Entering data into Maryland new hire registry and maintaining TB/physical notices.

1/2002 - 5/2003 Dr’s. On Sight Waldorf, MD

Accts Receivable/Billing Clerk/ Insurance Admin/Accounting Assistant:

Responsibilities include doing monthly billing statements to patients with outstanding account balances. Forward onto collections for recovery of funds. Send out monthly recalls to inform patients of next office visit. Post-daily insurance payment to customer’s accounts in Office Mate and Delta. Compute weekly timesheet for payroll processing and assist payroll administrator on biweekly payroll for 40 employees. Process monthly bank reconciliation for accounts payable and payroll and post to the general ledger. Do insurance billing to for payments on patient’s accounts from EOB’S received from insurance companies.

03/1998 - 12/2001 The ARC of Anne Arundel County, Inc. Annapolis, MD

Accounting Assistant II:

Responsibilities include the handling of the accounts payable task using (ACCPAC) accounts payable program. While covering for the Finance Director I supervised the entire payroll processing procedure. Working with the Human Resource department I input all new employee information and current employee changes. Also assist human resource on interviews, setting up job fairs, and orientations for benefit updates. Assist Financial Director and Accounting Supervisor on entering information into the GL. Processing monthly GL reports for financial statements and assets schedules using Excel spreadsheets and balance payroll bank statement. The processing of payments for clients to vendors on OWP system. Processing of the BI-weekly payroll for approximately 125employees. Reporting all employee information to DLLR. Maintaining BI-weekly reconciliation’s of the employee benefits and processing garnishments and reconciliation of payroll bank statements.

08/1993 - 03/1998 Design and Productions, Inc. Lorton, VA

Accounts Payable/Receivable/Payroll:

Responsibilities included the posting of all entries to general ledger, billing client invoices to accounts receivable. Process purchase orders; enter purchase orders/invoices into automated payable system; maintain inventory reports; handle capital equipment monthly reports. Process payment for vendors and employee reimbursement. Process payroll for approximately 80 employees. Did certified payroll and process tax payments quarterly and annually. Also process employee’s garnishment and year end W2’s and reconciliation of bank accounts and union accounts. Additional task consisting of any additional assignments from finance manager.

EDUCATION

Brockton High School, Brockton, MA - Graduated - 1985

Hichox Secretary Word Processing School, Boston, MA Certificate of Completion - 1986

Currently Enrolled in College of Southern Maryland for AA Degree

REFERENCES

References are available on request.

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