Customer Service High School

Objective

To secure a position as a phlebotomy technician with an ambitious organization where I will maximize my interpersonal skills and apply my passion for relationship building, thereby providing great healthcare experiences and increasing company value.

Experience

AMERICAN RED CROSS-VOLUNTEER (Santa Ana/Irvine, CA) April 2014-Present

Greeting, assisting during sign-in and communicating to guests pre-donor information. Exhibit effective team collaboration, patient relations, and consistent delivery of empathetic care. Meet and exceed standards by performing all duties with an energetic and positive attitude. Display great ability to interact with patients from diverse cultures / backgrounds. Constant appraisal for interactive engagement and taking initiative.

Alertos Corp- Bookkeeper (Tustin, CA) September-2012 – April-2014

Performed various accounting duties including balancing ledger, accounts receivable, accounts payable, and payroll. Recorded financial transactions, reported cash flow, and completed bank deposits. Adhered to reporting policies and audit compliances.

LabCorp - Phlebotomist Intern (Tustin, CA) October 14, 2013-October 25, 2013

Collected a variety of specimens by venipuncture, vaccutainer, capillary puncture, butterfly, and fingerstick techniques. Processed centrifuged blood, and prepared urine specimens for lab analysis and/or transport.

Utilized computerized database to accurately verify patient identification and doctors’ orders.

Stocked rooms with laboratory supplies, and maintained a safe and sterile work area.

Bank of America – Sr. Teller (Irvine, CA) January 23, 1986-August 21, 2012

Educated customers on financial products /services and offered distinctive solutions. Ensured a high degree of accuracy while processing banking transactions in a timely manner. Responsible for daily balancing of assigned cash drawer and branch vault. Ensured superior customer experience by addressing customer concerns and resolving issues immediately. Supervised the operations of tellers and maintained excellent employee relations.

Ensured compliance with federal regulatory laws. Resolved member requests and questions promptly, courteously and professionally. Exercised authority, integrity, and leadership.

Education

U.S. Colleges of Health & Human Services (Anaheim, CA)

Degree: Certified Phlebotomist Technician

Orange Coast College (Costa Mesa, CA)

Degree: General Education

Saddleback High School (Santa Ana, CA)

Degree: High School Diploma

Skills

Patient Identification Centrifuge Problem Solver

Vacutainer System Equipment Selection Butterfly Techniques

Finger/Heel Sticks Specimen Labeling Venipuncture Procedure

Telephone Etiquette Charting/Filling Computer/Typing

HIPPA/OSHA Guidelines Customer Service Bilingual

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