Customer Service, Electrical, Mathematics, Contracting, Programming

Shawn M. Bass

1-405-***-**** ***********@*****.***

Objective

To establish a career using Mathematics, and continue my education.

Education

BA, Mathematics; University of Oklahoma; Over all GPA: 3.03 Graduated May 2010.

Work History

Oklahoma Air National Guard Contracting Specialist 12 / 2013 - 03 / 2015

Used Procurement Desktop Defense (PD2) software to write contracts for the procurement of supplies, services, and construction for government organizations.

Displayed ability to learn, and retain knowledge of federal regulations to educate military organizations, as well as civilian contractors in order to resolve conflicts.

Established a method for reviewing, and conducted reviews of, records of government purchasing accounts of members of the organization, educating based on discrepancies.

Moving, and organizing, data, files, and folders, in Microsoft Excell, and Windows XP, to prepare them for records, and reference use.

Oklahoma Air National Guard Aircraft Electrician 07 / 2004 - 11 / 2013

Inspected, and documented, and repaired discrepancies found on aircraft.

Troubleshot electrical, and environmental malfunctions.

Returned inoperative aircraft to operational status by repair of electrical wiring, and removal and replacement of components, all for multiple types of aircraft.

Military deployment from 05 / 2013 to 08 / 2013.

Convergys Technical & Billing Customer Service Associate 04 / 2011 - 04 / 2013

Troubleshot technical issues for Directv customers, then resolved those issues through customer education, or ordering equipment replacement / repair service.

Answered technical, billing, and general questions by using a vast information system.

Modified, and controlled customer accounts at the requests of customers within the limits of the law, and company regulations, while managing personal stats to maximize efficiency, helping as many customers as possible, to the fullest extent practicable.

Skills

Programming in Pascal.

Conduct analysis of variance.

Computing and analyzing statistical data.

Conduct tests of significance using SPSS.

Organizing data in Microsoft Excell, Word Processor, and PowerPoint.

General logical troubleshooting, and problem solving.

Tactful and/or assertive communication.

Secret security clearance.

Personal references available upon request

Updated: 22 Apr 2015

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