Professinal Project Manager

RAESCHELLE JACKSON, MBA, CPM

**** ********** **** ****** *******, GA 30122

404-***-**** **********@*****.***

PROJECT MANAGEMENT PROFESSIONAL

IT Project Consultant Project Coordinator Training Consultant Customer Care Specialist Accomplished and successful Project Management Professional with over 10 years of experience in all facets banking, Healthcare and IT industries. Strong expertise in training & development, coaching & mentoring, project operations, performance management, system integration & development, human change management and customer care. Posse broad Knowledge implementing SDLC from planning through closure of software development Lifecycles as well as Infrastructure Projects ranging from 500k-5M. Skilled in collaborating with all members of the organization to achieve business and financial objectives. Instrumental in streamlining and improving processes, enhancing productivity, and implementing technology solutions. Strong presentation and communication skills with diverse groups of people including C-level Executives. Technical proficiency in MS Office, Primavera, Plainview, SharePoint, Cognos, and MS Project. PROJ ECT MANAGEMENT

Management of small, medium, & large projects - budgets of $25K – $5M Upgrades for WAN Redundancy

Management of 30+ vendors & associates Implementation of MS 0365

Management of third party contracts & resources Upgrades to Lync 2013

Management of technical and non-technical projects Mergers & Acquisition ANAL YS I S /DE S I GN

Develop Business Case Scope, Project Plans and Charters Analyzing & mitigating Project Risk

Documenting functional & technical requirements Establish & keep project Risk Register

Documenting & Analyzing Return on Investment & Business Case Change Management QUAL I T Y AS SURANCE

Measurement of Metrics’ with customer focus Used Process Redesign & Reengineering

Created and Managed Change Control Process Identifying Prioritization framework PROF E SS I ONAL EX P ER I ENCE

KOCH BUSINESS SOLUTIONS, Atlanta, GA 2012 – Present IT Project Manager- Coach

Train and mentor new team members in the PMO and Project Coordinators as needed via site, web, Lync, and Intercall also Interpret organizational environments in which Scrum is not yet fully adopted and understood.

Deliver coaching to the team in self-organization and cross functionality while teaching the team to create high-value products also provide perspective to the team and keep them focused on critical deliverables and tasks.

Communicate and facilitate effectively across diverse audiences within and outside of the Koch Industries

(Stakeholders, Executives) also prefer to visit quarterly our three offices.

Coordinate appropriate training needs for internal employees on quarterly bases, meet with Resource Managers to identify demand and plan accordingly to maximize training needs. These training courses are conducted on. IT Project Manager Consultant

Efficiently achieve operational objectives by contributing information and recommendation to strategic plans and completing action plans; implementing production; identifying trends and implementing change.

Develop and implement Project Plan with the team and manage performance and approvals for deliverables from Project Sponsor and Stakeholders also meet financial objectives by forecasting and formulating an annual budget.

Completed communication, including status reporting, risk management, escalation of issues and ensure continual learning by participating in educational opportunities; professional publications, maintaining personal networks.

Successfully and efficiently enhance department and organization reputation by accepting ownership for accomplishing new and different request; exploring opportunities to add value to job accomplishment. SUNTRUST BANK, Atlanta, GA 2011 – 2012

Project Manager

Delivered technical direction for development and systems integration across multiple client engagements from project plan also supervised diagnosis of system and hardware problems, and implemented effective solutions.

Monitored and managed five teams of installation technicians within budget, scope, and time constraints.

Successfully delivered projects with combined values over $500,000. Project Coordinator 2011 – 2012

Led weekly Steering Committee meetings, team meetings with up to 25 participants and conducted Ad hoc meetings as well as created and maintained Risk Register and contingency plans.

Exceeded EV (Earned Value) and Budget management expectations on projects up to $25,000 by controlling the balance Scorecard and competently negotiated contracts with sub-contractors and ensure quality of services. RAESCHELLE JACKSON, MBA, CPM Resume, Page 2

MED QUIST INC, Norcross, GA 2005 – 2009

Training Coordinator

Created online training tools for Training and Marketing departments in order to improving performance.

Partnered with Marketing and Human Resources on updates with schedules, training cost, procedures and any problems that may arise and monitored process of continuous improvement.

Reduced Customer complaints, increased performance by 25% and provided monthly recognition for employees. EMORY HEALTHCARE, Atlanta, GA 2000 – 2005

Training Coordinator

Efficiently delivered training and orientation to new and existing employees also developed and disseminated communication material pertaining to training workshops.

Participated in monthly meetings as the safety Coordinator for the department and made recommendations for ways to improve employee participation for soft skill training.

Received 30% achieved for employees registering and participating in training. PROJ ECT S

Software/Implementation Project

Program Manager – Crypto Card Replace RSA tokens

Implementation Description - The implementation of replacing all users within the company which equated to replacing15, 000 users tokens. This project consisted of working with Asia, China and Europe customers working with Vendor Management for payment, shipping import and export licenses needing to be obtained. This was a phased project that included about 300 locations, 9200 mobile devices, and 2 vendors conducted by site by site implementation. Project Approach – PMI Methodology

Project Budget - $1M

Duration – 16 months

Project Team – Managed 25 associates and the team of Vendor. Project Progress – Project is showing to be on scheduled and on budget when forecasting Estimate to complete. Transition Project

Project Name – Merger Acquisition

Description - The implementation of acquiring a new company. Was a phased project, which in included knowledge transfer sessions, shadow, and reverse shadow phases?

Project Approach – PMI Methodology

Project Budget - $75,000

Duration – 6 months

Project Team – Managed 2 vendors and 25 associates. Project Completion – The Vendor Transition implementation was completed on the planned legal Day One date. Stakeholder was very satisfied with knowledge transfer process and metrics establish for continuous monitoring of Vendor progress. Infrastructure Project

Project Name – Data Center Relocation

Description –Client needed to relocate its regional office in Atlanta, GA. The move consisted of 2000 servers, two production ready print rooms, and various servers, SAN’s and printers. It was determined that move would take place over the Thanksgiving Holiday to maximize the downtime window. Project Approach – PMI Methodology

Project Budget - $750K

Duration – 14 months

Project Team – 10 Associates from operations, facilities, security, and various other outside vendors. Project Completion –We were over budget, due to constraints of times by other departments. Had to complete a change control due to exceeding the 10% contingency that was originally baseline. EDUCAT I ON

MBA, Business administration, Kennesaw State University, 2009 B.S, Organizational Development and Leadership, Covenant College University 2007 TRA I NI NG

Human Resources Professional Certificate, Clayton State University AT&T, Six Sigma Green Belt

Certified Project Management, Kennesaw State University DDI Targeted Selection

Coaching/Mentoring Certificate

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