Customer Service Representative

Dondrea Hunter

Member Services Agent - Optum

Dallas, TX

*********@*****.*** - 817-***-****

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company

success. I'm very hands-on, hardworking, high-performing, motivated, multi-task-oriented, organized, and performance

driven,

Authorized to work in the US for any employer

WORK EXPERIENCE

Member Services Agent

Optum - Richardson, TX - February 2013 to Present

Answer calls in a professional and timely manner.

Provide active listening and first-call resolution to customers and authorized callers. Assist pharmacies, doctors, and member's with needed information regarding prescription benefits. Transfer calls to designated departments.

Provide overrides for pharmacies.

Provide member's and pharmacy's with copay structures and other needed information regarding their pharmacy benefits plan.

Assisted agents with resolving issues on a call in a timely manner. Certified Nurse Assistant

Lakewest Nursing/Rehabilitation - Dallas, TX - October 2012 to Present Provide activities of daily living by assisting serving daily meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals. Record and perform vital signs, maintained patient's IV's, and catheters. Provide patient comfort by utilizing resources and materials; transporting patient's; answering patient's call lights and request; reporting observations of patients to nursing supervisor. Provide patients personal hygeine by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths. Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information.

CNA Certified 04/2012 to 12/2012

Performed light house keeping, and maintained general inventory, answered signal lights, bells, and intercom Performed light house keeping, and maintained general inventory, answered signal lights, bells, and intercom Brentwood Nursing Home

Assisted patient's diet needs, feeding if needed.

Assisted patient's with bathing, dressing, undressing, and turning to prevent sores. Recorded and performed vital signs, maintained patients IV's, and catheters. systems to determine patient's needs.

Provided patient's with diet needs per doctor's order. CNA Certified

The Traymore

Assisted patient's diet needs, feeding if needed.

Assisted patient's with bathing, dressing, undressing, and turning to prevent sores. Recorded and performed vital signs, maintained patients IV's, and catheters. systems to determine patient's needs.

Provided patient's with diet needs per doctor's order. EDUCATION

High School Diploma

Texas Career Institute

L. G. Pinkston High School

ADDITIONAL INFORMATION

Skills

Careful and active listener

Computer proficiency and active learning

Microsoft Office

Internet research

Active listening skills

Strong organizational skills

Sharp problem solver

Customer service expert

Adaptive team player

Documentation

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