Customer Service Sales

Sandra Gray

*** *. ******* ***** ***. Kankakee, IL 60901

Home: 815-***-**** – Cell: 815-***-**** : ********@*****.***

Executive Summary

Results-focused management with 12 years of leadership experience. A high-energy manager successful in building and motivating teams. Organized and diligent, with excellent written, oral and interpersonal communication skills.

Core Qualifications

Staff Development

Staff Training

Supervision and Training

Computer-savvy

Calm Under Pressure

Staff Motivation

Time Management

Purchasing

Complex Problem Solving

P&L-Payroll

Team Player

Communication Skills

Budgeting

Employee Scheduling

Human Resource Expert

Professional Experience

Manager, Outpatient Scheduling

October 6, 2014 to present

Riverside Medical Center-Kankakee, IL

Manage team of 9 professionals, handle scheduling, insurance, medical codes, sales, collections of incoming insurance payments and money requirements.

Customer Service Supervisor

August 2010 to October 2, 2014

Cigna Healthcare-Bourbonnais, IL

Managed team of 15 professionals, defined strategy and business plan for customer service department. Aided in the development of new hires, assessed standard operating procedures. Trained new products for specialized accounts, specialized account interaction such as client visits and sales. Specialized in reporting of financial regarding payroll and customer data.

Retail Store Manager

August 2009 to August 2010

Rent-A-Center-Crest Hill, IL

Managed team of 10 professionals, oversee sales, P&L, product ordering, and marketing. Increased sales by 15% over the prior year-store sales 1.6 million. Reduced and controlled expenses by changing ordering programs, appointing 1 sales lead for the stores. Payroll, hiring, and training implementation; handled all human resource concerns and expectations and product purchasing.

Retail Branch Manager

December 2007 to August 2008

Woodforest National Bank-Kankakee, IL

Managed team of 5 professionals, controlled sales, marketing, and product development. Review and revised company standard operating procedures. Increased sales 2% based on new store location, served as mentor to 2 junior employees to become Branch Managers. Training, P&L, and customer service; handled all human resource concerns and expectations.

Retail Store Manager

June 2003 to December 2006

Rue21-Bradley, IL

Managed team of 35+ of professionals, reduced and controlled expenses by hiring, training, and product placement. Surpassed revenue goals in numerous quarters, traveled to numerous states such as Wisconsin, Michigan, Indiana, and Illinois to open new store locations which also entailed hiring the store managers and the team members. Served as mentor to team members, created financial plan covering and projecting growth percentages for the new locations. Lead with inventory-P&L and handled all human resource concerns and expectations, product purchasing based on new locations as well as under producing locations to enhance business per location.

Education

Bachelor of Arts: Organizational Management, 2013

Ashford University---Clinton, IA.

Coursework in Human Resources, Business Administration, Business Management and International Business

Minor in Marketing

Member of Alpha Sigma Lambda, Dean’s List

GPA: 3.73

Graduated Magna Cum Laude

MBA: Organizational Management, expected date 05/2016

Ashford University Clinton, IA.

Specialty: Leadership

Coursework in Finance, Human Resources, Business Administration, Legal, and Marketing

References

Available upon request

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