Service Information Technology

Cameron A. Hammond

***D Mountain Ridge Court

Glen Burnie, MD 21061

Phone 410-***-****

QUALIFICATIONS

Currently holding an active TS/SCI security clearance and a CI POLY EDUCATION

Aug 15,2012 General Dynamics Information Technology Certificate NCE Active IT Program

Sept 27,2013 General Dynamics Information Technology Employee Recognition Program

2007-2009 Computer Certification, Howard Community College 2003-2004 Math Classes, Anne Arundel Community College

2000-2003 High School Diploma, Howard High School EMPLOYMENT

2011-Present Tier II Installation Technician & Peripheral Service Technician, Intelligent Decisions

• Installs, troubleshoots, and replaces PC Thin and Thick Client desktop systems, software and peripherals.

• Installs, troubleshoots, and replaces Cisco VOIP devices.

• Installs, troubleshoots, and replaces Briefing and Display devices.

• Works closely with team members on complex issues and projects.

• Installs, troubleshoots, and replaces Video Teleconference devices.

• Diagnoses and troubleshoots problems with PCs, software, communications devices.

• Within established procedures, responds to End User requests for technical support and assistance.

• Provides support and assistance to System Administrator(s), Network Engineer(s) and Telecommunications Systems staff in the delivery of End User support and systems

maintenance.

• Effectively communicates and collaborates with managers and administrative staff in support of business objectives.

• Replacing Toner Ink Cartridges, and all other printer devices.

• Swapping Out Single & Multifunction Printers

• Installs and troubleshoots new printers

• Provides support and assistance to other peripheral service technicians.

2009-2011 Custodian, Wilburn Company

• Perform custodial services for office spaces to contracted customers in a secured building.

• Attend to each office ensuring that trashcans are emptied, floors are vacuumed and overall workplace is cleaned to the customers’ satisfaction.

• Clean restrooms, ensuring that essential items are stocked.

• Treat customers with courtesy and respect at all times and perform duties in such a manner that they are not disturbed.

• Ensure that all supplies are secured daily after performance of duties.

2009-2010 Driver’s Assistant, UPS

Assisted the assigned primary driver with keeping an accurate record of packages to ensure timely delivery to customers.

• Provided assistance with placing packages in the appropriate area of each customer’s home; ensuring that packages were placed in a discrete location to discourage theft.

• Assisted primary driver with wrapping packages in protective plastic wrap during rain or snow to ensure that the package

was received in acceptable condition.

2007-2009 Host, Applebee’s Restaurant

Meet and greet customers, coordinate seating

arrangements and provide customers with beverage as well as acting as food server.

• Immediately established positive rapport with

customers, ensuring that they were treated

courteously, were greeted immediately and that their wait to be seated was minimal.

• Consistently went above and beyond to meet

customer needs, attending to any food or service

issues to ensure that they left the establishment 100% satisfied.

• Worked well with teammates. Always expressed

willingness to improve performance and accept

coaching from management team.

• Maintained a clean and tidy appearance and work

habits.

2007. Lot Attendant, Saturn of Ellicott City

• Provided invaluable assistant to shop technicians by preparing vehicles to be serviced, protected with

mats and plastic to protect interiors, ensuring

paperwork was in order, making key tags and driving vehicles from the service lanes to the service stalls.

• Ensured that vehicles not currently being serviced were kept in a designated area so that vehicles could be easily found and moved.

• Kept the service drop-off area clean and free of debris.

• Retrieved newly serviced vehicles for customers.

• Picked up customers and transported them to their desired location once service has completed.

2004-2005 Cook/Cashier, Taco Bell/KFC

• Being friendly and helpful to customers and

co-workers.

• Meeting customer needs and taking steps to solve food or service issues. •

Working well with teammates and accepting

coaching from management team. •

Having a clean and tidy appearance and work

habits. •

Communicating with customers, teammates and

managers in a positive manner

2002-2003 Cook/Cashier, Burger King

• Ability to interact with customers: receive orders, process payment, respond appropriately to customer issues

• Preparation of products as ordered by customers

following the HAVE IT YOUR WAY® service philosophy

• Uncompromising standards in maintaining a clean

and safe work environment, maintaining clean

bathrooms, building exterior, parking lot,

dumpster and sidewalk, including removal

of trash within containers to

proper dumpster site(s)

• Unloading and stocking as required

• Ability to operate cash register or point of sale (pos)

terminal, as needed

2000-2001 Cook/Cashier, McDonald’s

• Ability to interact with customers: receive orders, process payment, respond appropriately to customer issues

• Preparation of products as ordered by customers

• Uncompromising standards in maintaining a clean

and safe work environment, maintaining clean

bathrooms, building exterior, parking lot,

dumpster and sidewalk, including removal

of trash within containers to

proper dumpster site(s)

• Unloading and stocking as required

• Ability to operate cash register or point of sale (pos) terminal, as needed

Contact this candidate