Customer Service Management
Resume:
Courtney E Wilson
***********@*****.***
PROFILE
Solutions-oriented professional with training in business management, and recruiting to support company goals. Combine knowledge of management, and clerical skills with aggressive approach to executing special projects. Offer well developed oral and written communications skills.
Multi-Tasking
Problem solve
Payroll
Document Preparation
Records Transcription
Schedule Management
Receptionist
Management
Microsoft Office
EDUCATION
BA, Mass Communications Bennett College for Women – Greensboro, NC 2011
Activities
Urban Ministries Summer 2006-2011
Aided the homeless community of Greensboro through active involvement in food drives and various charity events
Worked in the ministry cafeteria, thrift store, and food bank during tenure
National Charity League-Redding Chapter Spring 2000-2011
Supported and organized a variety of charitable events in the Redding community from hospice care to food drives
PROFESSIONAL EXPERIENCE
Vector Marketing – Greensboro, NC
Office Manager 2012-2014
Responsibilities include: In charge of Receptionist training, hiring, and termination process. Managing, a team of twelve customer service reps. In addition to handling payroll duties and scheduling for the management team, I assisted with the recruiting process.
My customer service team is the first impression clients receive of our company, we won multiple site performance awards for our region. I perform a wide range of duties from handling Multiple Phone lines, to making sure the office is stocked with supplies.
Academic Coaching service – Greensboro, NC
Academic Tutor 2010-2011
Responsible for assisting 2nd-4th grade students with homework assignments, math and reading comprehension exercises, as well as special projects.
Conducted student assessments
Wrote student progress reports and updates to parents
Conducted parent orientations
Mentored students
Urban League of Southern CT – Stamford, CT
Internship 2006-2010
Provided administrative support to one of the largest non-profit organizations in Southern Connecticut
Responsible for day-to-day management of the ULSC web site
Assisted in compiling information for agency newsletter
Researched grant opportunities
Scheduled press interviews for the CEO
Researched advertising opportunities
Responsible for staffing all community outreach events
Compiled and distributed press kits during agency press conferences
General office duties as assigned by supervisor such as answering phone calls
ADDITIONAL QUALIFICATIONS
Computer Skills:
MS Word, MS Outlook, MS PowerPoint, MS Excel
Contact this candidate