Theresa McDaniel’s
*****************@*****.***
Profile:
Well trained and spirited team member coming with solid communications and interpersonal abilities. Demonstrated skills in energizing and motivating workers to meet company goals. Trustworthy and dependable. Skilled in Microsoft office suite, customer services and data entry.
Qualifications
Skilled in operation and driving of forklift, transporter, HiLo, Pacer and pallet jack
Ability to shipment utilizing carrier software FedEx /FedEx Express DHL, UPS
Ability to operate large vehicles in tight and congested areas
Ability to load and unload materials off trucks
Professional Experience:
Material Handler
Ancillare, Horsham, PA October 2013- Present
Prepare orders for shipment to global customers in a fast paced warehouse
Provide the highest level of customer’s service with accuracy, timeliness and dependability of work
Ability to follow procedures /SOPs to perform picking and packing
Ability to operate company equipment safely
Count and sort various product, understand pick tickets and all documents
Material Handler
Northtec LLC, Bristol, PA July 2008- January 2013
Maintained equipment and ensured proper count verification
Ship, receive and stock replenishment products
Verify product information using inventory computer system and handed RF gun
Store, stack palletize and rotate items considering
Move product from dock to warehouse and sales floor
Customer service Manager
Wawa, Philadelphia, PA June 2003 – July 2006
Supervised 5-10 employees at any given shift
Resolved customer complaints in satisfactory manner and providing a friendly environment
Balanced cash register and made nightly deposits, Maintained inventory of food orders and supplies
Managed employee relations and trained new hires regarding store policies and procedures
Food Service Worker (temporary assignment)
Self Incorporated, Philadelphia, PA April 2003 – June 2003
Worked with homeless population preparing and serving meals, Cleaned and sanitized work areas
Office Clerk
St. Luke’s Church, Philadelphia, PA December 2003 – April 2003
Answered and directed inbound calls
Assisted with production of church programs and newsletters
Entered clients demographic information into spreadsheet, Sent out mass mailings and met activity deadlines consistently
Education:
Northeast High School Diploma received 2001
Forklift certification 2008
Medical Billing & ICD-9/CPT & Di-Customer Service Training Certificate 2007