store director

James G. Farnham, Jr.

** ******** **. **********, ** 08088 (c) 609-***-**** ************@*******.***

Results-oriented retail-management professional with many years of proven, progressive experience in all aspects of retail management. Honest, dependable, and dedicated self-starter with an exceptional track record of driving sales and minimizing controllable expenses to boost bottom line. Hands-on, natural leader adept at building and motivating teams that exceed company expectations. Detail-oriented, positive team player who leads by example with a tireless work ethic.

- Core Competencies -

Operations Management Customer Service Budget Planning Cost Control P&L Sales Merchandising Turnarounds

Team Building and Leadership Training and Development Hiring Retention and Morale Employee Mentoring

Strategic Planning Procurement and Inventory Control Vendor Relations Negotiations Loss Prevention

- Professional Experience

KTM Shoprite Supermarkets

Store Director, WEST Chester, PA 06/14-01/15

Plan, direct and oversee all day to day operations of a high volume shop rite supermarket. Directed, trained and coached 180 plus associates, 4 management positions and a full service pharmacy with 2 pharmasist and 3 techs.

Increased sales 12% in bakery in 6 months through customer friendly and appealing merchandising.

Increased total store sales 2.1 %. Utilizing daily, seasonally correct merchandising and cross merchandising.

Reduced total store shrink .20%.

Sears Holdings Corporation/Kmart

Store Manager, East Brunswick, NJ 04/14-06/14

Promoted to larger volume store / Regional office store.

Sears Holdings Corporation/Kmart

Store Manager, Langhorne, PA 8/13- 04/14

Plan, direct and oversee all day to day operations of a big box retailer. 95k sq.ft Kmart. Direct and train 3 asst. managers and 100 plus associates. Sales in excess of 10M. Maintained and continualy improved /exceeded visual and metrics to company expectations and standards. Increased sales through the flawless exection of receiving,in-stock,counter detail,

and data integrity processes.

Increased sales 4 % over prior year.

Increased avg. sale per customer 18%

Increased member feedback by 60%,positive.

Ranked 83 of 1050 in location metric scorecard

Reduced overall expenses by 27% through daily accountability controls

Store Co-Manager, Clemonton,NJ 11/12 – 8/13

Led and directed associates in daily functions for continuous improvement of processes. Inspired a team to achieve sales and profit metics.

Store Manager Academy, Hoffman Estates,Chicago,ILL 09/12-11/12

WAL-MART STORES, INC.

Store Manager, Burlington, NJ 2/07 – 11/11

Plan, direct, and oversee all day-to-day operations of a 121K sq. ft. Wal-Mart store with annual revenues in excess of $51M. Manage general merchandise, pharmacy, vision, auto-repair, food, and apparel departments. Ensure a consistent, quality customer experience, operations efficiency, and financial excellence to drive sales and profits. Lead and supervise 14 salaried managers, 24 department managers, and a pharmacist. Train, develop, mentor, and direct 330+ associates. Maintain visual standards, manage merchandising, coordinate inventory control, and oversee human resources.

Significantly increased annual store sales by 28%, and dramatically boosted profit from $450K deficit to $2.1M gain

Ranked highest among all company stores within market in annual percentage profit increase in both 2008 and 2009

Drastically reduced overall store shrink by 250% (from $1.4M to $390K) through superior loss-prevention strategies

Increased customer-experience rating by 18%, exceeding goal; improved average sale-per-customer from $28 to $36

Reduced associate turnover from 44% to 12%; developed, coached, and mentored highly-engaged management team

Increased associate-engagement metric by 48% (from 44 to 65), exceeding both company goal and company average

Store Development Manager, Turnersville, NJ 9/06 – 2/07

Led and motivated associates, focusing on engagement, talent development, and retention. Inspired and led store teams to ensure customer expectations were exceeded. Implemented/enforced company procedures, policies, and applicable laws.

Drastically increased dairy sales by 82% through superior analysis of sales-trend metrics and daily in-stock conditions

ACME MARKETS / ALBERTSONS

Store Director, Willingboro, NJ 6/04 – 5/06

Planned, directed, and oversaw all day-to-day store operations. Led, supervised, and mentored associates to optimize overall performance. Oversaw procurement and inventory control, and built and maintained strong vendor relationships.

Reduced controllable expenses by $252K versus previous year, and increased profits by 149% versus previous year

Ranked 1st in customer service out of 140 stores, and 6th out of all 3,300 Albertsons stores; reduced shrink by 64%

Improved total annual gross sales to 2% over stipulated budget, and increased the average sale-per-customer by 9.4%

Improved total labor costs by 67% versus previous year, and decreased worker’s-comp. / liability charges by $129K

Store Director, Lawrenceville, NJ 09/90 – 6/04

Planned, directed, and oversaw all day-to-day operations of store with $22M in annual sales and a staff of 130 associates.

Previously employed by Acme Markets as store administration assistant, distribution-center accounting analyst, manager-in-training, associate store director, store manager, and store director of stores in New Jersey and Pennsylvania.

- Education and Training -

New Jersey Work Development Program

Wal-Mart University Graduate

Certified Professional Food Manager

Experior National Professional Food Manager

Burlington County College / American College

St. Joseph’s University Executive Seminars

Managing for Inspired Performance Program

Successful Life Course

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