Manager Front Desk
Resume:
Amanda Pole
************@*****.***
Professional Skills
• Comprehensive experience with managing people and conflict resolution; superb organization, research, and problem solving skills.
• Unique ability to communicate, motivate, and inspire.
• Lab skills: agar plate and electrophoresis gel preparation, DNA extraction and PCR protocols, gel loading and interpretation, soil and vegetative sample digestion for metals analysis, bacterial colony isolation procedures, en vivo endophyte inoculation, numerous en vitro nutrient acquisition assays, fungus cultivation.
• Lab equipment: LabQuest systems, ICPMS system, Millrock Technologies freeze drier, Eppendorf Centrifuge 5424, VWR fixed speed mini vortexer, lightening Volt Power Supply Model OSP-300, Kodak Gel Logic 100 Imaging System w/ Dark Reader transilluminator, Meiji Techno RZ dissection microscope w/ attached digital camera and Fiber-Lite MI-150 High Intensity Illuminator, Eppendorf Flexlid Mastercycler nexus gradient, Sanyo VIP Series -86oC freezer, Steris Amsco Century SVEN-116 Scientific Prevacuum Sterilizer.
• Computer skills: Experience using Kodak Molecular Imaging Software and Lumenera Infinity Analyze Software; ArcGIS v10.x, Genius, MEGA6 and R statistical packages, PC and Mac platforms, high proficiency with Microsoft Office (Excel, Word, Outlook, PowerPoint, etc). Education
• BS Environmental Science and Resource Management, candidate. University of Washington, Seattle. Cum Laude, 2015 (anticipated).
Ø Thesis: Mycorrhizal Inoculation Potential of the Elwha River Sediment Cap, post dam removal Ø Relevant course work: Environmental Resource Assessment, Statistical Inference in Applied Research I and II (hypothesis testing, estimation, and regression analysis for ecologists and resource managers), Intro to GIS, Plant Micro Biology Lab, Plant Invasives, Native Plant Production, Plant Propagation, Environmental Application of Plants, Soils, Intro to Restoration Ecology, Forest Entomology, and Economics of Sustainability.
• AA Economics. Los Angeles Valley College
Magna Cum Laude 2008
Ecology Related Volunteer Experience
• Native Plant Restoration Project, City of Bellevue. 9/13: Planted Dogwood saplings along road edge to reduce erosion and remediate vehicle related pollution.
• Invasive Species Removal, Tacoma Nature Center. 11/12: Removed invasive species from nature reserve.
• Stream Team Data Collection, Tacoma Community College 9/12: Collected water quality data using LabQuest system (flow rate, turbidity, O2, and temperature) used in the Stream Team Database for local citizen science water quality monitoring.
Relevant Experience
University of Washington. Research Assistant. Tacoma, WA. 6/15 – 9/15 (contracted)
• Examined mycorrhizae and environmental metals contamination in soil, foliage, and mushrooms on multiple research projects under Dr. Erica Cline.
• Coordinated, prepared, and delivered DNA sequencing plates for processing.
• Provided safety and SOP trainings to new student recruits.
• Supervised and mentored high school volunteer to provide laboratory work experience.
• Managed and coordinated lab hours to promote teaching opportunities between lab members.
• Maintained lab, including supply inventory and overseeing sanitation protocols. Amanda Pole
SER-UW Native Plant Nursery. Nursery Manager. 2014 –2015
• Coordinated and led educational program for volunteer workers as part of a team with the Society for Ecological Restoration – UW Seattle Chapter officers.
• Established and promoted “best practices” for nursery sanitation, ensured adequate supplies, etc.
• Maintained and increased stock by more than 100% and began first seed cultivation projects during tenure.
• Supplied stock for multiple campus restoration projects and special event decorations
• Organized and promoted the nursery’s first plant sale Xerox. Supervisor. Kent, WA. 12/11 - 6/12
• Oversaw the daily operations and performance of call staff, up to 50 people per shift.
• Evaluated performance of my personal team, consisting of 20 - 35 individuals.
• Performed weekly mentor sessions with team members to improve individual performance.
• Responsible for interviewing and hiring candidates, carrying out employee terminations. Donor Services Group. Supervisor (2008–11); Team Leader/Fundraiser (2007–08), Hollywood, CA.
• Oversaw the daily operations and performance of call staff, up to 70 people per shift.
• Supervisor: created educational and fundraising material for calling staff including fine tuning campaign scripts, addressed technical issues, communicated larger technical issues to IT, coordinated with Account Executives regarding campaign volume and performance needs, monitored performance statistics in real time and adjusting caller distribution as necessary, created and maintained an organization system to insure quick access to an abundance of important campaign material.
• Team Leader: Led a team of fundraisers during a long-term donor cultivation and fundraising program that secured a contract with the client for a second year. Duties included daily written and verbal communication with team members, donors, Account Executives and client. Acted as the direct liaison between the client and their donors to communicate the need for increased funding.
• Fundraiser: Contacted current members of various nonprofit and political organizations for additional funding. The position required knowledge of current events, various talking points for each organization, and the ability to quickly create a rapport with a diverse cross section of the population. The Bel-Air Bay Club. Administrative Assistant. Pacific Palisades, CA. 1/03 – 4/05
• Front desk responsibilities: heavy phone activity (8 line system), hotel check in/out, concierge services for both hotel rooms and events, maintained stock of front desk forms, ordered/maintained office supplies for all departments, membership mailings, logged incoming payments, received/distributed packages, various data entry projects, light typing, prepared meeting materials, additional misc. support tasks as needed.
• Wrote training manual for front desk staff and trained employees.
• Acted as Event/Guest Room Reservations Manager when position was vacant.
• Performed graphic design for special event promotional material and brochures. Honors
• Annual Dean’s List, University Of Washington, 2013 - 2014 and 2014 - 2015
• Xi Sigma Pi Honors Society, 2014
• Dean’s List and President’s Distinguished Honor Award, Los Angeles Valley College, 2006 - 2008
• Phi Beta Kappa Honors Society, 2006
• Krupnick Writing Award, Los Angeles Valley College, 2006
Contact this candidate