Customer Service Assistant
Resume:
Gisela Romero
***** ******** **** #**** ******* TX 77043
***************@*****.***
Objective
Seeking a better opportunity to advance my skills and a comfortable secondary home.
Education
Dobie High School
Regular
Experience
Elda Management Services- Houston Texas April 2015- August 2015
Answer all phone calls. Dispatch calls to agents, or office personnel. Collect and review all work orders, via telephone, email, or by a tenant filled form. Asign work orders to proper vendors. Contact property owners for approvals and funding. Contact tenants to configure issue for proper diagnosis and prompt response. Interview candidates f9r employee and vendor positions. Creating estimates for repairs and make ready. Order lock changes and pest control for vacant properties. As a property became available, I would have to do a walk thru and take pictures for deposit returns and assessment for repairs. Maintained company software with up to date information on the properties. Maintained home depot credit card accounting. Supervised employees on job sites. Accounts receivables and billing. Managed HOA for 3 properties. Spoke with tenants about their rents. Assisted in eviction process, court, filing. Assisted in lease renewals.
Grass4sale- Houston Texas July 2014- March 2015
Ran ads for new hire of drivers and sales associates. Interviewed all candidates. Process paperwork for new hires. Conducted urine analysis for drug screening. Manage all customer accounts. Customer service and sales. Scheduled deliveries and pick ups. Maintained maintenance of trucks and equipment. Consolidate credit card charges for employees. Comply with Txdot. Train new employees. Created bil of laden for each order.
Graphic Design Printing- Houston Texas February 2013- March 2014
Greet all customers. Place all orders, processing payments. Consolidate daily production. Proof read and translation. Keep company software up to date with customer information. File all designs accordingly. Use QuickBooks for accounting. Creating invoices. Accounts receivables and payables. Promote business during events. Mades sure all orders were printed on time.
Candlewick Apartments- Houston Texas April 2011- May 2012
Customer service. Answer all calls. Place ads for leasing. Receive and process all rents via check or money order. Assisted in court proceedings. Maintained inventory or tools and equipment. Received all work orders via phone or tenant filled form. Assigned all work orders accordingly. Basic office duties. New tenant processing documentation. Conducting background check and verification of information per application. Making 3 day notices and late rent forms.
Skills
Microsoft office
Typing 50 wpm
10 key
Never late
Go getter
References
Mandy Martinez, Assistant Manager, Joe's Crabshack
Worked very well
Dan Barnes, Vendor, Canvasback Construction
Communication with vendor daily
Mario Calderon, Vendor, Air Solutions
Received invoices for payment. Assigned work.
Alejandra Perez, Maintenance Coordinator Assistant, Elda Management Services
She was my assistant.
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