Customer Service Representative

Denise Chappell

*** *********** *****

Beech Island, SC 29842

803-***-**** - Home

803-***-**** - Cell

***********@*******.***

Objective: Seeking a position with growth potential where my discipline,

positive attitude, professionalism, untiring efforts and interest

can be utilized.

Summary of Qualifications

1.Willing to assume responsibility, self- motivated, and a high degree of

professional integrity.

2. Well rounded, flexible team player with the ability to learn quickly.

Education:

Virginia College - Online Classes - Presently Attending – Pursuing a degree in Business Management and Administration – With a projected graduation date of: 12/2015

at which time I will have achieved earning my Bachelor’s Degree and continuing on to earn my Master’s Degree in Business Administration and Management

Weequahic High School - Newark, NJ - High School Diploma

Experience:

05/2014 – 10/2014 - McKenzie Tank Lines – Augusta Staffing – Augusta, GA – Administrative Assistant and Dispatcher

Handled all of the office functions, from setting schedules to dispatching drivers on certain routes. Heavy usage with the telephone dealing with internal customers and external customers as well as upper management. Produced reports on a daily basis to be generated to different departments and different companies that we were delivering for. Handled all discrepancies that the company was having with deliveries or drivers.

On a daily basis used the computer accessing systems such as MS Word programs, outlook express, fax machine, calculator and heavy telephone.

03/2014-04/2014 – Exquisite Ground Transportation – Augusta Staffing – Augusta, GA – Dispatch and Reservationist

Entered data into the transportation system and dispatched to drivers for pickup of clients. Made regular changes to flight departures/arrivals and pickup/drop-off locations. Heavy interaction with drivers and travel consultants. Completed travel log on a daily basis. Heavy telephone interaction with clients and outside vendors regarding the transportation industry. Provided information about different routes and changing of airports. Constant daily basis with all travel consultants and heavy computer inputting. Arranging conference rooms for departmental meetings and

supplying all necessary equipment and meals if necessary. Maintained all database information for management. Completed travel arrangements for manager and upper management and also all accommodations for their travel itinerary including hotel and air travel. Processed all reimbursement travel expenses.

01/2014-03/2014 – RBW Logistics – Augusta Staffing – Augusta, GA

Documentation Assistant Records Management

Handled inputting all records and files from different companies into the system to be filed. Scanned individual documents, tagged boxes and provided numbers for

containers to go to companies. Sorted and filed different affidavits for records management. Assisted with other assignments that needed to be completed. Talked to clients regarding their documents and set up dates and times for delivery. Used Access system to change information into the system for clients and updated all files when changes took place. Checked Access to see what additional information had been added to the system.

06/2013-01/2014 – Solo Cup (Dart Container) – Augusta Staffing- Augusta, GA

Administrative Assistant in Shipping and Receiving Department

Handling all of the billing and closing of bill of ladings for transports leaving and

Arriving in Augusta, GA. Heavy computer usage and daily usage for reports that have to be done and generated throughout the company. Daily yard report which includes loaded trailers and empty trailers and sharing this information to the outside vendors. Heavy interaction with outside vendors and inside vendors along with dealing with peers and upper management concerning all issues related to shipping and receiving. Multi-tasked on a daily basis while prioritizing workload. Excellent telephone technique skills and typing ability of 90 wpm with accuracy. Knowledge of several software packages with a great degree on learning at an expedited rate.

.

11/2012-01/2013 – Yancey Power Systems – Augusta, GA

Service Coordinator

This location was dedicated to repairs of trucks, vehicles and buses. On a daily

basis opened new work-orders when new jobs arrived. Would assist customers

in-person and via the telephone with all requests and inquiries. Also assisted

all internal personnel whenever needed. Closed work-orders and contacted customers to advise of cost and payment method. Collected all funds via,

person checks, company checks, case or credit card purchases. Strong and heavy computer usage on a daily basis. Constant changing of the workflow

log and frequent interaction with upper management. Knowledge of repair technician language.

11/12/2011-08/06/2012 – Morris Communications – Augusta, Ga.

Validation Specialist, Billing and Invoicing Clerk

Maintained a monthly schedule of when all magazines and books needed to be validated while making sure that all of the client’s advertisements were listed. Noted discrepancies and notified the sales representatives of any errors. Made daily deposits and reconciled all accounts on a daily basis. Generated reports with all information concerning validations. Printed all invoices and mailed out invoices to customers and processed all credit card payments. Heavy interaction via the telephone with customers and internal customers. All validation specialists used Access to enter information into the system so that reports could be generated for each month.

09/2010-06/03/2011 – ADP – Augusta, GA

Associate Billing Specialist

Billing specialist dedicated to FSA and Cobra accounts. Daily usage of computer skills to input information. Interpersonal skills and dedicated to being a team player. Strong focus on time sensitive material and meeting deadlines. Multi-tasking on a daily basis

and strong customer service skills running mandatory reports at certain times of the month along with the uploading of files to send out the billing invoices.

01/16/2009-02/26/2011- Checker Cab of Augusta - Augusta, GA

Customer Service Representative

Heavy interaction with customers seeking transportation needs. Heavy telephone contact and face to face interaction with drivers, scheduling work schedules for employees. Working extensively with customers, co-workers and management. Handling of all financial payments from drivers and resolving any problems that

may arise.

04/16/1996-01/02/2009 - Georgia Carolina Paving Company - Augusta, GA

Office Manager

Managed every aspect of office procedures. Heavy interaction with vendors and employees. Duties included but were not limited to doing payroll, scheduling work schedules, doing contracts whenever needed. Heavy interaction with vendors and customers seeking assistance. Composing proposals and sitting in on bidding meetings for the owner of the company when he was unavailable. Made all hotel reservations for the travel crew if they were going out of town to conduct business. Did all expense vouchers for employees and also did all reimbursement checks.

02/17/1980 - 07/20/1995- AT&T Bell Laboratories - Murray Hill, NJ

Mail Systems Analyst

This was a management position. Travelled extensively for company doing trade shows

to promote product line. Evaluated and made suggestions to upper management about new equipment for usage in the Mail Processing Center. Heavy contact with customers and vendors via telephone, meetings, conferences and in person. Planned all of the departments family appreciation day and employee appreciation day, also planned all of the Christmas parties and festivities for the department.

Contact this candidate