Customer Service Representative

SHANYSE R. ANDERSON

Mobile: 832-***-**** **** Wilson Rd Humble, TX. 77396 Email: *******.********@****.*** OBJECTIVE

Detail-oriented professional, comfortable at multi-tasking, with more than 2+ years’ hands on experience in clerical and executive support tasks. Well versed in performing a variety of administrative tasks; entering office data, producing and corresponding reports. Excellent verbal and written communication skills. Great ability to recognize people skills and abilities. I am very dedicated to utilize earned skills in the field of administration by working effectively and consistently. EDUCATION

Walden University Online In progress

BS in Communication

Commonwealth Institute of Funeral Services Houston, TX June 2008 – June 2009

Certificate in Funeral Directing

SKILLS/ABILITIES

Communication

Speaks effectively Writes clearly and concisely Listens attentively Organizational Skills

Punctual Sets goals Multi-tasks

Interpersonal Skills

Works well with others

Supportive

Motivates others

Success Coaching

Self-confident

Accepts responsibility

PROFESSIONAL EXPERIENCE

Core Staff Houston, TX November 2014/May 2015

Administrative Assistant, Temporary

Reason for Leaving: The position was temporary

• Initial customer service representative responsible for handling heavy incoming calls from the public and clients and providing information related to the company.

• Administered contract employees and trained them, when required.

• Spearheaded new hire orientation, Explained terms of job position with new hires such as hours, dress code, job description etc.

• Drafted and reviewed paperwork for new hires, assisted applicants in filling out paperwork such as tax form, HR forms, insurance, government requirements, etc.

• Responsible for explaining the company policies and procedures with new hires.

• Responsible for spearheading Information Sessions for the company with new clients

• Performed Initial Screenings with clients to verify qualification for the company The College of Health Care Professions Houston, TX November 2011/November 2014 Receptionist

Reason For Leaving: Received a better job opportunity

• Responsible for handling heavy inquiries from the public and providing information related to the company.

• Handled heavy call volume for incoming calls; also pre-interviewed students over the phone for the admissions department.

• Met with potential clients to determine their qualifications and capabilities. Contacted applicants by phone, discussing job requirements and setting up interview.

• Responsible for training new hires.

• Assist other department personnel with paper work, enrolling students, mailings, etc. Perform other administrative duties and responsibilities as assigned for the college Brookside Funeral Home Houston, TX June 2007/August 2014 Funeral Director Apprentice

Reason For Leaving: Limited growth at the company

• Assist the funeral home director by performing administrative activities,

• Maintaining records and client records;

• Provide counsel and aid to the bereaved, obtain permits and register death certificates.

• Prepared bodies for funeral service

Kroger Houston, TX April 2006/June 2007

Floral Assistant

Reason For Leaving: Received a better job opportunity

• Responsible for working closely with Florist

• Creating success for the store and department through excellent customer service

• Actively engage and educate customers about variety of cut flowers, potted plants, and department products, demonstrate a high level of integrity with department products, with store employees and customers.

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