Sales Customer Service
Resume:
Karen Buchanan Malench
*********@*****.***
PROFESSIONAL EXPERIENCE
Sales Associate 2013-2014
Macy’s Bolingbrook, IL
Built exceptional customer service through engagement, attitude and anticipating customers’ needs
Achieved department goals in a team selling environment
Assisted in placement of merchandise to maximize stores appearance
Maintained working knowledge of stores’ policies and procedures
Realtor/Broker 2000-2014
Coldwell Banker Brown Realtors Edwardsville, IL
Generated business through aggressive prospecting, networking and referrals
Top Multi-Million Dollar Producer – Based on successfully closing transactions, working with Buyers and Sellers and developing long term relationships with clients
Relocation Team Specialist – Twelve years of dedication to the successful relocation of transferees to the Metro St. Louis area. USAA Movers Advantage Program Certification and Cendant Mobility Referral Specialist
Identified resources in target locations and provided contact information and connections for the transferee and their families
Instructor – Tourism and Hospitality 1993-2000
Granite City High School Granite City, IL
Awarded Illinois State Grant to develop a curriculum for a Vocational Tourism and Hospitality Program
Designed hands-on classroom instruction material for students to learn all facets of the Tourism Industry to include functions of the Front Office and reservation procedures, Marketing Department, Food and Beverage Operation, Concierge Services, Meeting and Event Planning
Developed relationships with major St. Louis Hotels, Restaurants and Travel Agencies for students to conduct job shadowing experiences in various departments throughout each semester
Operated an in-house Catering Service where students planned, prepared and served meals for school related functions
Director of Sales and Marketing 1984-1993
Chase Park Plaza Hotel
And Convention Center St. Louis, MO
Responsible for annual marketing plan, strategic advertising campaigns designed to fulfill
maximum occupancy of hotel rooms and facilities
Developed and conducted persuasive verbal sales presentations to prospective clients
Successfully generated revenue for 50,000+ sq. ft. of meeting, convention and trade show/exhibit space
Proactively involved in Trade Show and Conferences to network and generate new business leads
Communicated effectively with sales team and internal departments to meet organizational needs
Managed and maintained relationships with key and potential clients to promote St. Louis as a positive destination for visitors, business and group travel
EDUCATION
Bachelor of Arts in Communication Studies
Northern Illinois University DeKalb, IL
Selected Achievements
Planned and hosted events for high profile clients including celebrities: Julien Lennon, Chuck Berry, Mick Jagger, Eric Clapton, Linda Ronstadt, Jerry Lewis’ Variety Club Telethon, St. Louis Hockey Blues and St. Louis Baseball Cardinals
Published monthly newsletter for the Hotel Sales and Marketing Association
Nominated by the St. Louis Industry Council for Outstanding Sales, Marketing and Promotional Literature
Member of the National Association of Realtors
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