Customer Service Sales

**** ****** **.

Springdale, AR ***** **************@*****.***

Zulfiya Trotter 479-***-****

Objective

To secure a challenging position that values loyalty and excellent performance, and to translate my experience, knowledge, skills, and abilities into values for your company.

Experience

2015 – CURRENT (full time) – Certified Sales Representative, Ashley Furniture Homestores

Be in the direct contact with the public and represent the store values.

Assist customers and guests with the selection and conduct suggestive selling.

Provide quality information about products.

Maintain up-to-date knowledge about furniture products

Coordinate with sales team to establish sales strategies and deals.

Arrange financing and follow up customers after orders have been placed.

Maintain customers' records and follow up as needed.

2010 – Present (Part Time), Ozark Bear Arms (Family Online Business), Coordinating Assistant, USA

Customer Service (online and face-to-face service)

Handle cash, check, and money order payments

Handle inbound and outbound correspondence

Supervise logistical components

Supervise stocking

2010 – 2015 (Part-Time)

English Instructor, Arkansas Tech University, Ozark Campus, USA

Developed communicative competency in function, vocabulary, and professional forms of English, and enhance the linguistic sensitivity and awareness of the target audience.

Developed critical thinking skills pertaining to writing and reading.

2007-2009

Project Coordinator/Translator, American International Health Alliance (AIHA), Orenburg Regional Office, Russia

Implemented international professional partnership between Russian and American medical institutions.

Created schedules, oversaw third-party contractors, coordinated meetings.

Generated monthly content and financial reports, cataloged, retrieved, and analyzed project-relevant information, interviewed patients and health-care providers.

Acted as a liaison between regional medical offices and AIHA partners and served as a company spokesperson.

Provided consecutive and simultaneous interpretation as well as translation of monthly reports.

2005-2009

Short-Term Project Manager/Coordinator//Translator (Freelancing), Orenburg, Russia

Coordinated short-term regional projects in Orenburg initiated, financed, and implemented by UNODC, USAID, UNICEF, and European Council.

Conducted financial monitoring, maintained relationships with partners, contributed to relevant research, supervised logistical issues.

Acted as a translator/interpreter at meetings, conventions, and conferences.

Prepared presentations and reports.

1999 – 2009

ESL Instructor, Orenburg State University, Russia

Developed communicative competency in function, vocabulary, and grammar (ESL).

Supervised annual and graduation research projects (Linguistics, Literature).

Education

1994-1999 Orenburg State Pedagogical University, Russia

MA Degree in ESL (Linguistics), Communications, Literary Studies; Minor in French.

BA Degree in Communications, ESL, Linguistic Methodology.

Achievements

Full Scholarship for Graduate Studies, Master's Degree (summa cum laude).

Won several regional translational awards, including university awards for commitment and teaching excellence.

Qualifications /Skills

Typing Skills (40-45 wpm), Computer and Social Media Skills, Profit (P-O-S software), Communicative Skills, Administrative Skills, Coordination, Multitasking, Motivational Skills, Editing, Advanced Research Expertise, Team Work, Supervision, Analysis, Planning and Organization, Computer Skills, Public Speaking, Critical Thinking., Russian and English (fluent speaker), French (intermediate), Tartar, Latin and Spanish (elementary),

References

Available upon request.

Contact this candidate