Management Quality Assurance
Resume:
*VIKRAM RAMDEV*
*Résumé*
*n** EXECUTIVE LEVEL IT, QA and OPERATIONS MANAGEMENT **n*
*Software, Product and Business Development*
VIKRAM RAMDEV
***** ********* **** ** #**-100
Issaquah, WA 98029
******.******@*****.*** - 858-***-****
*n** EXECUTIVE LEVEL IT, QA and OPERATIONS MANAGEMENT **n*
*Software, Product, Quality Assurance and Business Development*
A Distinguished Director of Information Technology and software engineering
with expertise in Diverse range of technologies, including large ERP
implementations like SAP & eCommerce, integrated with cross connected
platforms with multiple industry verticals. Demonstrated success managing
networking, software design, quality assurance, product development &
internet technologies. Well-Organized, results oriented individual with
proven ability to implement standards, procedures and processes that
improve business functionality. Solid management skills, capable of leading
and motivating individuals to maximize levels of productivity, while
forming cohesive team environments. Experienced interfacing with key
business units including marketing, Finance, Operations, Human Resources,
Manufacturing and Engineering with Multi- Cultural global arena. Excellent
communicator, with emphasis on building strong client relationships &
motivate personnel to set higher goals and achieve greater success. Quick
learner that rapidly adapts to emerging technologies.
CORE COMPETENCIES
§ Portfolio Management
§ IT Service Management
§ Enterprise Architecture
§ eCommerce/Digital Mktg
§ Process Improvements
§ ITIL/Six Sigma/TOGAF
§ Budget/Cost Control
§ Production Improvement
§ Change Management
§ Vendor/Partner Mgmt
§ Quality Assurance
§ Business Systems
§ Infrastructure Design
§ Team Development
§ Best Practice Methods
§ Service Virtualization
§ SAP/ S4HANA
§ ISTQB/MCP/TQM
§ Performance Metrics
§ Value-added Methods
§ Big Data & Cloud
PROFESSIONAL EXPERIENCE
VEGAH INC, Seattle, Washington
2013 to Present
Progressive high-tech software development and implementation enterprise
*President – IT/ ERP (SAP) & TCOE Operations*
*Key Accomplishments and Responsibilities*
-
Direct all phases of IT/SAP process, budget control, plan development,
tracking and execution, change management, quality control, and client
relations.
-
Lead implementation of SAP Modules concentrating on establishment of
best practices.
-
Recommend continuous improvements and provide consulting leadership for
organization.
-
Establish Test Center of Excellence (TCoE), as a shared service under
the Global Application Management group, supporting software testing and
validation services to both internal and external clients.
-
Formulating and communicating TCoE vision and mission across the
organization.
-
Manage vendor/service providers to scope and program performance
expectations.
-
Collaborate with Board of Directors to create/implement primary
strategic initiatives.
-
Work closely with stakeholders to assess and determine optimal company
technologies.
-
Ensure organization is positioned to be at forefront of new technology
developments.
VIKRAM RAMDEV
Résumé – Page 2
22500 Southeast 56th St #27-100 Issaquah, WA 98029
******.******@*****.*** 858-***-****
SOLEC, INC; San Jose, California
1999 to 2013
Global IT services company specializing in providing ERP Solutions, data
warehousing/business intelligence solutions and custom software development
services
*Director, Information Technology & SAP Operations*
*Key Accomplishments and Responsibilities*
-
Directed all IT, QA/TCOE operations woven around SAP & non SAP products
that includes eCommerce, built on a shared services model.
-
Worked with IT leadership (CIO, Director Infrastructure, Director IT
Business Ops, etc.) at different clientele to help shape and guide the IT
strategic and improvement agenda Provide program oversight for the
enterprise project portfolio including IT projects and overall
responsibility for the innovation process Conducted internal audits to
measure and ensure adherence to established QA standards for software
development, application integration, information system performance, and
corresponding documentation.
-
Managed ERP/SAP implementations for First Citizens Bank, Amdocs,
Hitachi, KLA Tencor, HP, AMAT, Chevron, Netapp & Costco.
-
Assisting business owners in implementing the measurement and reporting
of Key Performance Indicators (KPIs) for better visibility of the
project(s) and bring in the best ROI.
-
Facilitated all product readiness assessments and approved all product
releases.
-
Provided leadership for Solec’s SAP Center of Excellence enabling
consolidation and sharing of business/IT best practices.
-
Facilitated collaboration across company’s entire global SAP Core
Competency Services.
-
Managed multimillion dollar SAP programs (SAP CRM, TPM, RTOM, SD, MM,
HCM, FICO, BW/BI, HANA, TDMS, BASIS/SECURITY/GRC, eCommerce, IPM, AFARIA,
ARIBA) with hundreds of project resources, 3rd party vendors, and 40+
Non SAP/ Legacy applications.
-
Defined an enterprise-wide disaster recovery and business continuity
plan.
-
Ensured continuous delivery of IT services through oversight of service
level agreements with end users and monitoring of IT systems performance
-
Supervised, trained, and motivated in excess of 90 personnel ensuring
optimal ROI.
-
Drove service improvement plans globally significantly enhancing
customer relations.
-
Creating, maintaining, and enforcing standards/procedures for
implementing technical solutions using best practices that include Service
Management concepts and frameworks such as ITIL.
-
Identify and implement the KPIs and other metrics required for the base
lining and continuous improvement of IT infrastructure, operational, and
project performance.
-
Coordinated development/maintenance of high-level detailed project plans
for Global Cutover/Business Transformation, QA. Performance, UAT and
production rollout for AMAT.
-
Created eCommerce business model and complete CRM package for HP.
-
Expanded test coverage from 46% to 78% via working with cross-functional
departments to extend quality commitments and established performance
metrics.
-
Decreased failure rates from 8% to less than 2% by strengthening
processes, practices, standards, and techniques in SQA space.
-
Administered policies relating to products and services reducing overall
QA costs.
-
Developed quality standards for company products; oversaw
development/execution of software test plans and analysis of test results.
-
Applied metrics to determine readiness, quality, and operability of
software, systems, and products due for release.
-
Lead as principal QA/Performance test consultant for technology
optimization at Chevron.
VIKRAM RAMDEV
Résumé – Page 3
22500 Southeast 56th St #27-100 Issaquah, WA 98029
******.******@*****.*** 858-***-****
*Technical Services Manager*
*Key Accomplishments and Responsibilities*
APPLABS; Hyderabad, India
2003 to 2004
The world’s largest software testing and quality management company
offering a combination of consulting, outsourcing, offshore and specialist
services across all types of software testing and quality management
activity - achieved Six Sigma Black Belt, CMMI Level 5, and ISO 27001
Certifications
*Quality Assurance Manager*
*Key Accomplishments and Responsibilities*
-
Managed software development group for the corporation with over 200
employees.
-
Oversaw project management, staff supervision, client interaction,
project estimation and proposals, delivery, and process implementation.
-
Implemented the Best practices in SQA/TCOE space, for many client
projects.
-
Coordinated assimilation of Newton – the next generation LIMS from
Innaphase.
-
Setup the Game Development Group at FxLabs Studios.
-
Conceptualized, designed, implemented, and fostered innovative new
Applabs Performance Test Practice.
-
Provided baseline for project measurement and control using application
specific benchmarking approach.
-
Maintained budgetary goals while consistently analyzing options for
cost/expense reduction.
-
Ensured optimal quality service for accounts such as Cox, KRONOS, and
SAP.
-
Coordinated transition of BIS and BSC QA team from simple functional
testing group to full lifecycle testing team.
SPECIAL INTEREST
Board of Directors Member for Avakaigames.com- Mobile Game Development
Company
Founder/CEO- Vegahstudios.com – A Digital Animation Company
*Oversee all Business / IT and SQA operations*
Board of Directors Member for Toolz Tech
A Mobile Application development Company
*Serve as Acting Advisor, Head of New Product Development, SQA*
VIKRAM RAMDEV
Résumé – Page 4
22500 Southeast 56th St #27-100 Issaquah, WA 98029
******.******@*****.*** 858-***-****
FORMAL EDUCATION and SPECIAL TRAINING
MADURAI KAMARAJ UNIVERSITY
Madras, India
*Master of Computer Applications Degree*
ANDHRA UNIVERSITY
Vizag, India
*Bachelor of Commerce Degree*
ADVANCED TRAINING & CERTIFICATIONS
SAP Certified Professional including BPM, FICO, CRM, HANA, and Salesforce
Certified e-Commerce Specialist from CIW
Total Quality Management Certificate – Phillips Crosby
GNIIT Software and Systems Management Certified
ITIL Foundation Certificate in IT Service Management
Certified Lean Six Sigma Black Belt
TOGAF 9 Certified
*A Dynamic Business Leader with Proven Success in All Phases of Operations*
Regards,
*Vikram Ramdev CEO VegaH Inc **22500 SE 56th Street- Suite 27-100,
Issaquah, WA - 98029** **Desk:* *+1-858-***-**** : Mobile:
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