Customer Service Representative

Jerrylyn Dean

**** ********* *****, ***********, ** 47172 502-***-**** ***********@*****.***

Skills and Abilities

Microsoft Word, Excel, PowerPoint, and Outlook

Oracle Banner

Peachtree 2011

QuickBooks 2012

Experience

Optum, Jeffersonville, Indiana 2014-Present

Licensed Health Insurance Agent

Verifying and explaining benefits to customers and providers

Answering questions on premium billing and claims

Assess customer needs, advise on coverage options, provide quotations and pricing

Complete the sales process for each customer

Receive and respond to all customer inquiries and complaints

Maintain knowledge of all company products, pricing and policy features

Ivy Tech Community College, Sellersburg, Indiana 2006- 2014

Assessment Technician

Proctored Accuplacer placement exams and advised candidates of exams scores

Acted as ACT Test Administrator

Coordinated CAAP testing each semester

Supervised and trained Work Studies

Attained Rank of Certified High Stakes Proctor – Pearson Vue, Castle Worldwide, Kryterion, ISO-Quality

Ivy Tech Community College, Sellersburg, Indiana 2007-2011

Part-time Adjunct Faculty, Academic Skills Assessment

Taught ENGL 032 Reading Strategies for College II

Taught IVYT 070 College and Life Success

Ivy Tech Community College, Sellersburg, Indiana 2001- 2006

Receptionist

Operated Switchboard

Provided clerical support

Provided basic college information and customer service

Input Applications, Course Enrollment, and Change in Course Enrollment Forms

Assigned student parking passes

Whitney National Bank, New Orleans, Louisiana 1989- 1997

Financial Service Representative

Assisted Customers with opening Checking, Savings, IRA and CD Accounts

Processed Loans

Supervised, monitored, and audited tellers

Education

Ottawa University, Jeffersonville, Indiana

Bachelor of Arts in Management

Ivy Tech State College, Sellersburg, Indiana

Technical Certificate in Accounting

Mississippi Gulf Coast Junior College, Perkinston, Mississippi

Associate of Arts Degree in Business

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