Customer Service Manager

WENDY RODRIGUEZ

***** ********* ***** • Woodbridge, VA 22193 • 401-***-**** • **********@*******.***

ACCOUNTING AND CLERICAL EXPERIENCE

Senior Clerk (promoted from Accounts Payable), U-haul Co. Of Northern VA

Woodbridge, VA. October/2009-Present

Full time, Monday-Friday, every other Saturday, 8am-12pm

Organize clerical support which includes resolving customer complaints in relation to business operations.

Translate Spanish for U-Haul employees and U-Haul management.

Retain bank deposits; record general data entries and auditing.

Handle telephone and /or written contact with external and internal associates.

Help reduce U-Haul’s expenses during each fiscal year.

Maintain and support U-Haul equipment and function.

Prepare monthly financial reports, as well as analyze and reconcile transactions for multiple accounts.

Adjust differences found in general ledger and other accounts to avoid losses.

Enter and retrieve information in the system including processing invoices into database, creating spreadsheets for billing purposes, accounting for the movement of files to other locations, establishing customer credit lines, and setting up credit accounts with vendors.

General office procedures and processes, managing files, processing vouchers, processing mail, covering phones.

Organizes and maintains file system, and files correspondence and other records, including the preparation of audit files.

Assemble appointment papers, conduct employee orientations, and assist new hires with appointment documents.

Examine accounting documents for U-haul daily using accounting classifications and authorizations.

Accounts Payable, U-haul Co. Of Northern VA

Woodbridge, VA September/2007-October/2009

Full time, Monday-Friday, every other Saturday, 8am-12pm

Established and maintain files accordingly. This requires resolving discrepancies, managing all petty cash and office supply expense accounts.

Create customer credit lines and set up credit accounts with vendors

Worked with other U-haul offices regarding sales, customer service and expenses.

Provide general administrative support, typing, photocopying, calendaring, vouchers, and supplies

Input data in computer system, obtain vendors quotes, and invoicing for payments.

CUSTOMER SERVICE EXPERIENCE

Roadside Assistance Counselor, AAA Southern New England

N. Providence, RI December/2005-July/2007

Part time, Sunday-Saturday, 9am-5pm

Facilitated and responded to emergency customer service requests for roadside car assistance in a fast-paced and high pressure environment.

Coordinated requests with dispatch services and AAA Business partners to meet business goals for customer service needs.

Signing up members for new memberships, up selling to our higher levels of membership (Plus & Premier)

EDUCATION

AAS in Business Administration, Stratford University

Woodbridge VA., June 2012

GPA: 3.87

Relevant Coursework: College Composition, Sales & Marketing, Operations Management, Human Resource Management, Principles of Economics, Computer Office Application, Business Communications, Principle of Ethics, Business Law, Principles of Management, Principle of Accounting I and II, International Business, Introduction of Programming Logic

Honors: Magna Cum Laude

High School Diploma, Textron Chambers of Commerce Academy

Providence, RI, June 1997

SKILLS

Bilingual

Self motivated, dependable, reliable, responsible worker with the ability to quickly learn new concepts and skills.

Five years and more of overshadowing administrative operational activities for the Executive Assistant providing administrative support.

General knowledge of office procedures, purchasing, accounting, input information to a system, assists in the preparation of bills for payment, conducting audits of files etc.

Act as receptionist; answers telephone; provides routine information; relays and dispatches messages.

Establishes the maintenance of filing systems, spreadsheets, account records and other records.

Maintain a general ledger system for tracking vendors, invoices on a daily routine.

Process purchase orders, invoices, insurance claims using automated systems.

Monitor daily deposits, handle petty cash and reconciliation report.

Able to work in a fast-paced and perform unlimited office related tasks, personal errands, finances, and confidential responsibilities.

Typing ability of 40 words per minute, research abilities, Microsoft word, Microsoft excel, Microsoft access, Word Processing, establishing spreadsheets, maintain database.

Establish files, edit documents, resolve discrepancies, verify coding, set up reports, presentations, directories, company lists, files management and customer support/telephone coverage, etc.

Preparing or assemble documents, gather financial data, software filing system, auditing etc.

Performing a selection of administrative support functions, including all of the above.

REFERENCES

Peter Bartell (Manager of Career Services) Stratford University

(Office) 571-***-**** ********@*********.***

Barbara Wyche (Store Manager) U-Box of Sterling

(Cell) 240-***-**** *************@*****.***

Ahmed Bangura (Lead Reservation Manager) U-haul Co. of Northern VA, Woodbridge, VA

(Cell) 571-***-**** *****.*.*******@*****.***

William McGloin (Staff Officer) Department Of Defense

(Cell) 401-***-**** *******.*.*******@***.*** / *******.*******@*****.***

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