Human Resources Resource

Mrs Preethy U Pillai

Contact No. 953-***-**** / 048********

Email: ***********@*****.***

Profile Summary

Good communication skills.

Proficiency in Advance MS Excel.

Anticipating new HRBP(Human Resource Business Partner)needs, ensuring high delivery levels and meeting the SLAs( Service Level Agreements)

Auditing and training new joiners.

Academic Details

IIMT (2002-2003)

Post Graduate Diploma in Business Management from IIMT, Hissar, Haryana with 72.33% marks.

Rani Durgavati University, Jabalpur, Madhya Pradesh (1999-2002)

BSc from Rani Durgavati University with 57% Marks (2002)

Main Course modules were Chemistry, Botany, Zoology and English Literature along with Hindi.

Board of Higher Secondary Examinations (1997-1998)

Stream subjects were English, Hindi, Chemistry, Physics and Biology.

Achieved an aggregate mark of 59.2%.

Board of Examinations Madhya Pradesh (1996)

S.S.L.C with 45% marks (March 1996)

Personal Details

Date of birth: 17, Dec, 1981. (Age: 33 yrs.)

Marital Status: Married

House No.125, Girinagar, Kadavanthara, Cochin, Pin: 682020. Kerala State.

Professional Experience

Northgate Arinso Human Resources - Oct 2012 – March 2015

Senior Associate

Responsibilities

All HR related functions for client employees: payroll, queries on deductions, quick response to subject queries.

AIMA Jawahar nagar,Cochin – From Dec 2006 – Sep 2009

Team Leader

Responsibilities

Improving the team morale and facilitating strong communication among the members of team.

Perform the task of monitoring, organizing and coaching the team on a daily basis.

Handled the escalated calls, complaints and queries as required.

Technical data presentations and briefings in cycle meetings ( Pivot Reports)

Facilitate cross –functional communication within employees to improve the working environment.

Draft general reports on performance and targets of team members and ensure that they exceed the targets.

Achievements

Team leadership skills

Trained fresher’s with respect to calls and email handling.

Maintained good client relationship.

AIMA Jawahar nagar,Cochin – From Nov 2005 –Nov 2006

Sr.Call Center Executive

Responsibilities

Handled a high influx of inbound calls within a dynamic call center environment.

Managed multiple priorities and maintained effective results in a

speed driven workplace.

Responded to customer inquiries and requests and resolved issues and efficiently

And professionally.

Technical data presentations and briefings in cycle meetings ( Pivot Reports)

Anticipating potential negative and positive impacts on the business and adapting strategy accordingly

Accepted assignments with an open, cooperative, positive and team oriented attitude.

Achievements

Maintained good client relations

Connected with clients for a complete satisfactory feedback consistently.

Ernakulam

15.06.2015.

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