Customer Service Medical
Resume:
Tracy Locke
Houston, TX 77090
*************@*****.***
OBJECTIVES; to obtain a position that will utilize my general medical office skills.
SUMMARY OF QUALIFICATIONS
*Highly reliable self-starter can be counted on to complete an assignment without supervision
*Exceptionally well organized and work in a busy office handling a wide variety of task
*Able to plan, prioritize and implement skills
*Excellent customer service skills
*Highly familiar with medical terminology, insurance claim processing, billing and payment posting
*Friendly, courteous, poised, self-confident and articulate in dealing with a wide variety of people
*Mail distribution, lockbox
RELEVENT EXPERIENCE
*Customer Service Rep answer all incoming and or outgoing calls for various reasons
*Process claims that have been denied for various reasons
*Follow-up on claims that have been filed and or refilled within 30 days
*File claims electronically, paper for primary and secondary insurance carriers
*Post payments from lockbox to patient’s accounts
*File secondary insurance claims with primary eob’s
*Accurately type 40 WPM, ten key by touch 10,000 key strokes
TELEPHONE AND SOFTWARE EXPERIENCE
*Receive, screen, answer routine telephone inquires
*Respond to telephone request for various information, documents, such as Medical Records, eobs and letter of medical necessity etc.
*Furnish information professionally and accurately
*Microsoft word, excel, Lytec, Epic, outlook and a host of websites, KMAP, ECURA, NAVINET etc.
WORK HISTORY
*KVC BEHAVIORAL HEALTHCARE OLATHE, KS 07/12 TO 04/01/2015
*PRACTICE MAX BILLING OFFICE SHREVEPORT, LA 06/07 TO 06/19/12
*HCA PATIENT ACCOUNT SERVICE HOUSTON, TX 01/05/00 TO 05/28/07
*CYPRESS FAIRBANKS HOSP HOUSTON, TX 03/15/96 TO 12/99
EDUCATION SUMNER HIGH SCHOOL KANSAS CITY, KS 1977 GRADUATE
AREA VOCATIONAL TECH SCHOOL (AVTS) KANSAS CITY, KS 1977 GRADUATE
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