Technician Field Service

EDUCATION:

Columbus State Community College, Columbus, Ohio

Continuing Education, Project Management, Software Development, Database Administration, Cisco Certification 09/09 to 12/12

Columbus State College, Columbus, Ohio

A+ Certification 3/03-5/03

Southern Ohio College, Cincinnati, OH

MCSE Windows 2000 1/01-6/01

Xavier University, Cincinnati, OH

Continuing Education 8/97-12/97

Bachelors of Arts Degree in Social Work

Wilberforce University, Wilberforce, OH. 8/94-12/96

Associates of Applied Science in Community Mental Health/Chemical Dependency

Cuyahoga Community College, Cleveland, OH. 9/91-8/94

SPECIFIC EXPERTISE:

Application Product Maintenance and Development

Call Center Technical Support

Computer Technical Support

Installation Project Senior Support Analyst

COMPUTER

EXPERIENCE:

Unix, Novell, Linux, NT Windows 2000 Server Family, Windows 2008, Windows 2008 R, NT 4.0, SQL Server 6.5,7.0 & 2000,2003,2007, NetWare 3. X – 4.X, Windows 7, Vista, XP, 98,98SE 95, Microsoft Professional Office 2013, 2010, 2007,2003, XP, 2000 & 97, WordPerfect 5.1+, Outlook, Exchange, VPN, Lotus, Lotus Notes R5, CC Mail, DOS 5.0-6.X, Turbo C., Aspen, ESI, People Soft, Dolbey Maxima 1.1x – M2, Dictaphone 7000 – Enterprise Express, MRS, Medacom, Home Healthcare, Hermes 2000, Midas, Seagate Backup Exec Rightfax 6.0, 7.0 & 8.0, PcAnywhere 7.5 – 9.x, TCP\IP, LAN Technology, internet, intranet, ISP, support and printer Repair and support.

PROFESSIONAL

EXPERIENCE:

Robert Half Technologies 05/12/2015 to 6/12/2015

Help Desk Administrator for Kemba Financial Credit Union

Operates and monitors computer equipment. Performs routine tasks to maintain computer equipment and their peripherals. Observes peripheral equipment and error messages displayed on monitor of terminal to detect faulty output or machine stoppage. Assumes responsibility for the timely and accurate generation of reports. Assumes responsibility for the effective and efficient operation of computer and peripheral equipment. Assumes responsibility for establishing and maintaining effective communication and coordination with Credit Union personnel and with management. Assumes responsibility for related duties as required or assigned . Acts as Help Desk Coordinator. Serving as Help Desk Level 1 support: Provides support to end users on a variety of issues; Identifies, researches and resolves technical problems; Responds to telephone calls, email and Help Desk requests for technical support; Documents, tracks and monitors the problem to ensure a timely resolution. Maintains, analyzes, troubleshoots and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. Reviews, analyzes and evaluates information technology systems operations. Moves PCs, monitors and other equipment and supplies. Orders and tracks supplies for the MIS department. Maintains hardware and software inventory.Assists in the creation of a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses. Performs other duties as required by Credit Union Management.

Randstad, Columbus, Ohio 01/30/2015 – 3/27/2015

Windows 7 Migration Support Analyst II

Supported colleagues who migrated from XP to Window 7 Enterprise for Huntington Bank.

2012 Responsible for desktop and laptop support and software installs configurations and troubleshooting.

Experience supporting Microsoft Office, Microsoft Outlook, Active Directory, Microsoft Exchange, Windows 2008R

Ancillary software associated with bank operations. Experience in Service Now incident and request ticket tracking

Software.

Compucom, Columbus, Ohio 07/2012 – 12/2014

Field Service Engineer

CompTIA A+ Certified

Dell Computer, laptop, Server and printer Certified.

HP/Compaq Certified Technician

Lexmark Certification

Cisco Voice over IP Installation Tech

Cisco Switch Installation Tech

Cat 5e Cable Technician

POS Certified Technician For IBM, NCR, Toshiba cash registers

Microsoft 2000, Professional, XP, XP Professional, Windows7 software expert

Upgrade to Microsoft XP for American Family Insurance Company

Upgrade software to Windows 2000 Professional for CitiFinancial, Target Pharmacies,

Installation of computer hardware

Upgrade of DSL switches and routers

Troubleshooting Cisco Routers and Firewalls

Installation of Severs for POS

Hewlett Packard, Columbus, Ohio 09/07- 1/11

Field Service Engineer

A+ Certified

Hp/Compaq Certified Platform Specialist

Dell PC, Laptop, Server and Printer Certified Repair Technician

Performs installations, maintenance, and repairs on customer equipment (HP Proliant Server, notebooks, desktops, and printing products, working primarily at customer sites. Role is primarily hardware repair focused; however, knowledge in operating systems is required. Experience in a large, high volume client environment.

Understands customer goals; identifies consequences of various solutions.

Develops repair plan, installation plan, and escalation plan as necessary.

Configures system hardware, software and network components.

Assembles and integrates system/product, and verifies system/product operation.

Conducts customer updates, organizing and presenting information to convey

Major points clearly and persuasively. Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately; escalates issues according to established procedures. Applies extensive knowledge of the job skills, company policies, and procedures to complete complex, specialized assignments/tasks in creative and effective ways. Comprehensive understanding of the general/technical aspects of the job. Works on assignments that are complex in nature and require considerable judgment, initiative, and technical/specialized knowledge to resolve problems and/or develop recommended solutions. Work is completed with minimal supervision and assignments may be completed without established procedures.

CCSI, INC., Columbus, Ohio 11/06-09/07

Field Service Engineer for HP

Hp/Compaq Certified Platform Specialist

Dell PC, Laptop, Server and Printer Certified Repair Technician

Performs installations, maintenance, and repairs on customer equipment (HP Proliant Server, notebooks, desktops, and printing products, working primarily at customer sites.Role is primarily hardware repair focused; however, knowledge in operating systems is required.

Experience in a large, high volume client environment.

Understands customer goals; identifies consequences of various solutions.

Develops repair plan, installation plan, and escalation plan as necessary.

Configures system hardware, software and network components.

Assembles and integrates system/product, and verifies system/product operation.

Conducts customer updates, organizing and presenting information to convey

Major points clearly and persuasively

Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.

Handles customer-relations problems promptly and appropriately; escalates issues according to established procedures.Applies extensive knowledge of the job skills, company policies, and procedures to complete complex, specialized assignments/tasks in creative and effective ways.

Comprehensive understanding of the general/technical aspects of the job.

Works on assignments that are complex in nature and require considerable judgment, initiative, and technical/specialized knowledge to resolve problems and/or develop recommended solutions.

Work is completed with minimal supervision and assignments may be completed without established procedures.

Getronics, Columbus, Ohio 8/03- 11/06

Field Service Technician

Dell Computer, laptop, Server and printer Certified.

HP/Compaq Certified Technician

Cisco Voice over IP Installation Tech

Cisco Switch Installation Tech

Cat 5e Cable Technician

Microsoft 2000, Professional, XP and XP Professional software expert

Upgrade to Microsoft XP for American Family Insurance Company

Upgrade software to Windows 2000 Professional for CitiFinancial, Target

Pharmacies, Installation of computer hardware such as Dell GX110, GX260 PC

Installation of Lexmark Printers T630 for Giant Eagle Supermarkets

Installation of IBM Dump Terminals for Giant Eagle Supermarkets

Installation of IBM Cash Register, Scanners and EFT for Giant Eagle Supermarkets

Upgrading Dell 2300, 2400 and 2500 Servers with memory and new hard drives.

Running migration scripts on server for upgrades. Configuring Lexmark 1855 and 522, 614 Laser Printers. Upgrade of DSL switches and routers, Troubleshooting Cisco Routers and Firewalls Installation of Severs for POS upgrade For Value City Stores Technical Service Rep for Target, Giant Eagle Supermarkets, American Family Insurance, CitiFinancial GreenBook Certified

NCR cash register certified

State Farm Insurance certified Technician, Lorinax Certified Technician

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