Customer Service Representative

Karen C. Koslowski

**** *. ******* *****, ********, GA 30066

404-***-**** ● **************@***.***

SUMMARY OF QUALIFICATIONS

Providing advanced project management skills and exceptional administrative expertise to attorneys/executives for 15 years, certified as paralegal; State of Georgia Notary Public

Professional and focused while prioritizing workload to meet project deadlines and objectives

Dedicated and self-motivated with the ability to assist attorneys/executives in producing desired results

SKILLS/EXPERTISE

Microsoft Word certified, Wordperfect, I-Manage, Outlook, Quickbooks, Client Profiles, Juris, Time Matters/Timeslips, CollectionMaster, CSR, Dictaphone, typing 90-100 wpm, proofreader/scopist, excellent oral & written communication skills, project management and execution skills/multi-tasker, detail-oriented, superior organizational skills, self-motivated, social networking, problem solver & decision-maker

HIGHLIGHTS OF PROFESSIONAL EXPERIENCE

Temple, Strickland, Dinges & Schwartz (now Strickland & Schwartz, LLC) 2014 - 2015

PARALEGAL

Hired to assist two attorneys; both retired 12-14. Assisted five (5) attorneys throughout course of employment; handled transcription, scheduling depositions and Examinations Under Oath, calendar, scanning, filing, preparing legal documents, index pleadings, e-filing in Georgia courts, internet research, assisted clients, phones, trained new staff

Reverse Mortgage Helpdesk – Kennesaw, GA 2011 – 2013

CUSTOMER SERVICE REPRESENTATIVE/DATA ENTRY

Contact senior citizens who have inquired on line about a reverse mortgage. Enter their personal information into Inside Sales database; determine qualification; if qualified, transfer them to a licensed loan officer for handling; averaged 300+ calls per day; coordinated supply ordering with team

Lazega & Johanson, LLC – Atlanta, Georgia 2008 – 2010

LEGAL ADMINISTRATIVE ASSISTANT – Litigation attorneys

Preparing, reviewing and drafting letters and litigation pleadings regarding collection matters using Collection Master; attended monthly department meetings; e-filing using Lexis-Nexis, notarized documents

Dictaphone transcription; contacted clerks of courts for status of cases; back-up phone assistance, scanning, fax

Managed Calendar for two attorneys, scheduled meetings, conference calls, travel arrangements

Financial Network Corporation for Mager & Mager – Atlanta, Georgia 2005 – 2008

LEGAL ASSISTANT – Estate Planning & business litigation attorneys

Dictaphone transcription of correspondence, Last Wills & Testaments, estate planning documents

Created Powers of Attorney, Living Wills, Medical Directives, Shareholder Agreements, contracts

Assisted with LLC formations, preparation of minute books, faxing, photocopying, notarized estate planning documents, phones, ran errands as directed by attorneys

Gates & Associates – Atlanta, Georgia 2000 - 2002

LEGAL ASSISTANT- Workers’ Comp, PI, SSDI attorney

Transcription of cassette tapes, composed letters, requested medical records, managed calendar

Opened and maintained files, handled all incoming phone calls; coordinated meetings as Office Manager

Prepared legal documents, assisted clients with Answers to Interrogatories, scheduled depositions, ordered supplies, engaged in conference calls with Judges, handled all office functions in

absence of attorney

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