Sales Representative

678-***-**** (Cell)

**** ****** **

Snellville, GA 30078

Email: **************@*****.***

Richard M. Morris

Objective To contribute relevant experience, accomplishments, and educational background to a challenging position in IT support or software sales

Experience

2010-2014 Onsite Ris Inc. Stockbridge, GA

It Field Support Responsible for 73 Chick- Fil- a franchises in Central Florida covering Orlando, Tampa, Clearwater, St. Petersburg, Daytona, Space coast, New Port Richey, and many other areas. My job entailed replacing servers, monitors, cash registers, switches and routers, and basically anything related to computer support in the franchise unit. I work Monday thru Saturday on call as needed and sometimes preformed part swaps in 4 hours or less based on the needs of the unit at the time of the request. With my experience in building and repairing computers since 1998 I also provide support to each franchisee in troubleshooting computer related issues be they software related or hardware related.

2005-2008 Wallace Graphics Stone Mountain, GA

Sales Representative Responsible for building sales of 4-6-color process printing through direct sales calls on existing customers and development of new customers’ Met sales quota assigned by the company

2004-2005 Austin Printing Atlanta, GA

Sales Representative Sales of 4-6 Color Printing and Web Printing until company was merged with Graph Com

2003-2004 Craftsmen Printing Atlanta, GA

Sales Representative Responsible for building sales of 4-color process printing through direct sales calls on existing customers and development of new customers’ Met and exceeded sales quota assigned by the company

2001-2003 Color Express Printing Atlanta, GA

Sales Representative Responsible for increasing sales of 4-color process printing through direct sales calls on existing customers and development of new customers Increased customer awareness through consistent contact using Act 4.0 and direct sales calls Highest record individual sales for Atlanta division in June 2002 of $39,582.00 Troubleshot and implemented solutions to fix computer problems for all personnel through establishing a routing network whereby internet access could be obtained from any terminal Set up email accounts for sales and customer service to increase sales, productivity, and efficiency Installed fax software on terminals and trained personnel Troubleshoot and maintain computers for the Atlanta division

1999- 2001 Protech Printing Kennesaw, GA

Area Sales Representative Responsible for market penetration and development of new customers through direct sales calls Increased company sales and market awareness selling 1-4 color process printing and forms Sales average $18,000.00-$28,000.00 month, sales volume February 2001 $38,000.00

1998- 1999 Kilpatrick Graphics Marietta, GA

Regional Sales Representative Printing Equipment Sales Ryobi Press line 1-5 color up to 27" Borg Collating Booklet Making Systems and related products Baum Folders and Paper Cutters Computer Direct to Plate Products Developed marketing materials for use by sales staff

1997-1998 Business Cards Tomorrow College Park, GA

General Manager Responsible for Production Department, Typesetting, Customer Service Evaluated current workflow and systems in place and recommended solutions to increase production and quality Evaluated current computer system software and recommended changing to new system developed by main Franchiser to streamline workflow, accounts receivable, and billing Recommended changes to the Franchisee necessary to grow the business to 2 million in sales

1996 -1997 Business Cards Tomorrow Ft. Lauderdale, FL

Field Business Consultant Traveled United States as a field business consultant to help other franchises succeed Responsible for 27-franchise locations Trouble shot problem situations, recommended solutions and carried out successful turnaround for troubled plants

Store set up and training for new franchises Moved to Atlanta to help a franchisee with problems he was having internally

1995-1996 Business Cards Tomorrow Norcross, GA

General Manager Managed competitor’s facility and completed acquisition by main franchiser for two Atlanta franchises Responsible for $1.8 million in sales and thirty people Responsible for distribution of competitor’s customer base to each local Atlanta franchise Responsible for build out and completion of new Marietta, GA location for Franchiser

Trained new employees and existing competitor personnel according to franchise specifications

Increased morale through positive impact of management style and industry knowledge Completed assignment in Atlanta Georgia and started working as a Field Business Consultant

1994-1995 Business Cards Tomorrow Honolulu, HI

General Manager Responsible for day to day operations and P&L Took over failing franchise in Honolulu, HI and turned facility around Retrained all 12 employees according to proper work flow, production objectives, and job descriptions as outlined by main Franchiser while improving productivity and quality Established a positive atmosphere among employees through ability to effectively solve the problems of a failing franchise and motivate them to reach new levels and goals Hands on approach to management in all areas of the business leading by example

Finished assignment in Hawaii and moved on to Atlanta to my next assignment

1993-1994 Business Cards Tomorrow Ft. Lauderdale, FL

General Manager Managed Corporate-owned printing franchise, responsible for overall day to day operations and profit/loss Reduced plants overall redo rate from 9% to 3% within first sixty days of assignment Responsible for five research and development projects during assignment in Del Ray Beach, Florida’s Corporate Printing Facility Provided technical data to the Franchiser concerning findings from R&D and all current recommendations based on findings Trouble shot new computer system developed for accounts receivable, typesetting, and plant operations, and assisted in developing changes before release to the franchise network of 90 stores Assisted main Franchiser in developing a better understanding of the franchise needs at the plant level Helped to develop job description for employees with franchise for use in the field

Left Company owned store in Delray Beach in 1994 to manage other assignments for the main Franchisor

1989-1993 Pip Printing Agoura Hills, CA & Atlanta, GA

General Manager Responsible for completion of build-out of store and training of sales personnel Marketed area through trade shows, chamber mixers and sales calls within territory Managed all aspects of the business, responsible for P & L Opened company-owned store in October 1989 and average 178% of quota, on sales of $17K+ per month Sales of one, two and four color printing and continuous forms. Developed area for Corporate office to open satellite locations in the territory Site selection for satellite stores Coordinated co-op advertising with local PIP owners i.e. radio Opened franchise owned store in Gwinnett County, GA. March 1989. Sales: March $17.9K, April $31.5K, May $20.2K, June $25.1K

Education: Walden University Online 3.8 GPA Atlanta, GA

Pursuing a degree in Computer Network Management and Operations

DeKalb College-Graphic Arts Certificate Atlanta, GA

GPA 3.75 Studied camera and darkroom techniques, paper cutting, mathematics for printing, safety program, stripping and plate making, A.B. Dick small press equipment, large sheet fed equipment 26”, and two and four color printing

Computer Skills

Microsoft Office 2007-2013, Act software,, Windows 2000, XP, Vista and Windows 7 & 8, Various Sales and Marketing Software, Networking, Building and Repairing Computers

Personal Excellent health, willing to relocate and travel

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