Customer Service Microsoft Office

Kesha Ervin

*** ****** **** ****** ** Madison, AL 35757

************@***.***

Objective: I am a respectful, enthusiastic, well-educated professional with ten years of management experience in the Criminal Justice field, where I consistently exceeds standards of the Board of Pardons and Paroles. I am currently enrolled at Grand Canyon University, pursuing a web-based graduate degree in Business/ Leadership. I have maintained a 3.85 GPA and my anticipated graduation date is January 27, 2016. I am looking for a career that will afford me the opportunity to utilize aspects of my interpersonal skills, education and work experience regarding servant leadership and management. These areas will prove useful in developing and maintaining a harmonious work environment which allows everyone to focus on the goal of the organization.

Qualification: Ten years of professional experience as a State Probation Officer, 5 years of customer service experience as an a.m. Shift Leader for Hardees, 20 months of professional experience as a Police Officer (Special Security/ Program Security), and 24 months of professional experience as a Substance Abuse Counselor at Bradford Health Services.

● Experience with computer operating systems, type 45 WPM

● Experience hosting, receiving, and stocking inventory

● Ability to read, write, and comprehend instructions

● Ability to lift over 50 pounds

● Self-confidence and self-motivator

● Coachable, proven track record

● Fast learner and pays attention to detail

● Ability to obtain a Security Clearance

● Ability to work in a fast-paced environment

● Ability to perform receptionist/ administrative skills effectively

● Trained to understand what it takes to be an effective manager or leader

● Trained to motivate others, and how to successfully implement change

● Ability to work independently while maintaining and implementing goals

Education: Bachelor of Science, Justice Studies, Athens State University, December 2003

Master of Science in Leadership, Grand Canyon University, Expected January 2016

Employment:

St. AL. Pardons and Paroles, Probation Officer 40 hours per week/ 8/2005 to present

Hardees, Shift Leader 20 to 40 hours per week/ 12/1997 to 8/2005

Calhoun Community College, Police Officer 20 hours per week/ 04/2012 to 05/2014

Bradford Health Services, Assistant Counselor 40 hours per week/ 05/2003 to 08/2005

Relevant Experience:

● Investigates offender’s personal, social and legal history so that information needed by the Board of Pardons and Paroles, Circuit Judges, and District Attorneys is complete and accurate and decision makers will have appropriate information as evidenced by documentation and observation of supervisor.

● Compose investigative reports so that the reports contain accurate and complete information so that reports are received by the decision maker within the designated time frame as evidenced by completed documents.

● Supervises offender’s personal, social and economic circumstances so that offenders have the opportunity to become habilitated and productive citizens.

● Supervises offender’s legal activities so that offenders are living within the conditions of probation and parole and society is protected.

● Collects money as related to probation and parole supervision from offenders as ordered by the Board or the court so that the offender’s financial obligations are met.

● Monitors and reports offender’s compliance with rules so that infractions will be reported to the Board or the court within the second month of noncompliance or within 72 hours of arrests.

● Issues/ executes writs of arrest so that noncomplying offenders are incarcerated and can be taken before the Board or the court and appropriate action may be taken as evidenced by the activity in supervision notes or delinquent cases.

● Interacts with the criminal justice community and the public so that positive public relations are maintained with no valid complaints.

● Coordinate and make referrals to Substance Abuse Programs (SAP).

● Specialized experience such as planning, coordinating, and implementing special access security and intelligence as well as conducted personnel security at Avocent.

● Maintains case load data and file legal documents so that so that records are accurate and complete and can be immediately retrieved and used.

● Provide legal presentations, and complying with legal regulations.

● Prepare narratives, adding input, recommendations and drawing conclusions for court procedures.

● Successfully supervise over 250 people at a time.

● Research, review and write narratives.

● Prepare statistical data, utilize excel, and proficient in Microsoft Office Systems.

References:

Marie Sweeney, Southern University Law Center 213-***-****

**************@*******.***

Dr. Tomeka Harris, Fayette Medical Center 931-***-****

*******@*****.***

Officer Darrin Alexander, State of Alabama Board of Pardons and Paroles 256-***-****

***********@*****.***

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