Customer Service Sales

PATRICE BAILEY

**** *.* ***** *******

Miami, FL 33179

305-***-****/ Mobile 305-***-****

*******.*********@*****.***

CAREER FOCUS

INSURANCE SALES/ Position in Customer Service/Sales/ Clerical that offers the potentials for professional growth

EDUCATION Undergraduate Student, August, 2012-Present

Florida International University

Miami, Florida.

Major: Psychology

GPA: 2.89

Associate in Arts, APRIL 2012

Miami Dade College, Miami, Florida

Major: Psychology

GPA: 3.00/4.00

Undergraduate Student, March 30, 2008 – January 5, 2009

Keiser University, Fort Lauderdale, Florida

Major: Psychology

GPA: 3.00/4.00

Undergraduate Student, January 1987-June, 1988

Florida Metropolitan University, Fort Lauderdale, Florida

Major: Computer Programming

GPA: 4.00/4.00

High School Diploma, June 1985

P.H. Albury Senior High School, Eleuthera, Bahamas

COMPUTER SKILLS

Microsoft Office Suite, Internet Explorer, Excel,

Access, PowerPoint, and Window XP,

WORK

EXPERIENCE WELLS FARGO BANK

BANK TELLER, December 14th, 2009-Present

Large cash deposits

Check cashing

Cash shipments

Cash receiving

Control online tasks

Foreign exchange currency

Night drop

JC Penny Miami, Florida

Customer Service Specialist, May 31, 2005 – May 31, 2009

Building Clienteles

Responsible for customer Service

Cashier and Special Order Processing

Technion, Communications Call Center Miramar, Florida

Customer Service, telemarketing for AT&T Projects, October, 2002 – July 2004

Computerized Retrieval and updating of all Customer’s accounts

Winbacks for Customers who have left or had their service terminated

Offering and introducing new plans and incentives to potential and new customers.

Onyx Insurance Underwriters

Customer Service, quotes on new policies, January 10, 2001 – October-2002

Data Entry/ Clerical

Assigned Inspection for Commercial Properties

Telemarketing, Outbound Calls to recruit new customers

Certificates: AA degree in Psychology, April, 2012

Miami Dade College.

Certificate of Accomplishment, April 10, 2005

Miami Dade College, Life, Health and Variable Annuity (2-15) Certified Diamond Specialist – By DCA in June 2007.

Certificate of Accomplishment, February, 2015 Insurance License 215-Health, Life and Variable Annuities.

References Are Available Upon Request

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