Manager Sales
Resume:
MARIA ROWENA B. VICENTE
*** ***. ******** **.****. BAGONG SILANGAN
QUEZON CITY
************@*****.***
OBJECTIVE
I want a highly rewarding career where I can use my skills and knowledge to help the company and my coworkers be successful.
SUMMARY OF QUALIFICATION
A leader who performs well in multi-national environment. Adept a managing all phases of project life cycle, from needs assessment through implementation. Skilled at utilizing CRM and data management to optimize sales, marketing, and customer loyalty.
PROFESSIONAL EXPERIENCE
JOHN ERNEST CONNECTING CONTINENTS 2009- 2015
SALES DIRECTOR
JOB DESCRIPTION :
Provide leadership
Efficiently recruit, mentor and retain top performers
Drive key account acquisition
Build a strong pipeline for long-term success
Engage and collaborate with the Executive team, including Sales, Finance and the Technology team
Create and lead winning strategic, organizational and execution-oriented initiatives
Ability to identify, penetrate and close private sector accounts
Aggressively grow customer base
Exceed revenue targets
Exercise judgment and leverage learning on wins and losses
Pipeline disciplines to predict results, both near and longer term
Develop and manage key sales infrastructure, including implementing efficient processes, sales forecasting, staff training, and automation initiatives
Proactively identify, engage and close customers
Manage the customer needs throughout the entire sales process
Communicate and provide leadership and feedback to the Executive team
Provide customer input to Marketing, Consulting and other peers regarding customer priorities and issues
Develop robust and dependable revenue forecasting methodologies
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}z\CLARITY SOLUTIONS, INC 2007 - 2008
OPERATIONS MANAGER
JOB DESCRIPTION :
Handling the data acquisition, mapping and claims processing for various clients with defined productivity and accuracy
Designing, implementing and handling the organization’s operations processes
• Coordinating with various departments to ensure smooth functioning of the BPO operations.
• Administering, managing and handling the development of back office services.
• Developing and maintaining annual budget or other reports with the finance manager.
• Managing and improving the operational processes, policies, and systems in support of the organization’s mission.
• Supervising overall operational management, systems, controls and planning with the senior management.
• Contributing to long and short term organizational planning which includes, initiatives geared for operational excellence.
• Performing on going thorough analysis of performance data
•Keeping record of all necessary details and status reporting to senior management and customer(s) related to back office operations
PNI-KMPG, INC 2005 -2007
TEAM LEADER
JOB DESCRIPTION :
Provide status reporting of team activities against the program plan or schedule
Keep the project manager and product committee informed of task accomplishment, issues and status
Serve as a focal point to communicate and resolve interface and integration issues with other teams
Escalate issues which cannot be resolved by the team
Provide guidance to the team based on management direction
Coordinate with internal and external customers as necessary
Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance
Assure that the team addresses all relevant issues within the specifications and various standards
Provide necessary business information
Serve as meeting manager or chairman
Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel
Ensure deliverables are prepared to satisfy the project requirements, cost and schedule
Help keep the team focused and on track
Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
Provide the team with a vision of the project objectives
Motivate and inspire team members
Lead by setting a good example (role model) - behavior consistent with words
Coach and help develop team members; help resolve dysfunctional behavior
Facilitate problem solving and collaboration
Strive for team consensus and win-win agreements
Ensure discussions and decisions lead toward closure
Maintain healthy group dynamics
Intervene when necessary to aid the group in resolving issues
Assure that the team members have the necessary education and training to effectively participate on the team
Encourage creativity, risk-taking, and constant improvement
Recognize and celebrate team and team member accomplishments and exceptional performance
EPACIFIC GLOBAL CONTACT CENTER, INC. 2003 - 2005
TEAM LEADER
JOB DESCRIPTION :
Provide status reporting of team activities against the program plan or schedule
Keep the project manager and product committee informed of task accomplishment, issues and status
Serve as a focal point to communicate and resolve interface and integration issues with other teams
Escalate issues which cannot be resolved by the team
Provide guidance to the team based on management direction
Coordinate with internal and external customers as necessary
Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance
Assure that the team addresses all relevant issues within the specifications and various standards
Provide necessary business information
Serve as meeting manager or chairman
Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel
Ensure deliverables are prepared to satisfy the project requirements, cost and schedule
Help keep the team focused and on track
Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
Provide the team with a vision of the project objectives
Motivate and inspire team members
Lead by setting a good example (role model) - behavior consistent with words
Coach and help develop team members; help resolve dysfunctional behavior
Facilitate problem solving and collaboration
Strive for team consensus and win-win agreements
Ensure discussions and decisions lead toward closure
Maintain healthy group dynamics
Intervene when necessary to aid the group in resolving issues
Assure that the team members have the necessary education and training to effectively participate on the team
Encourage creativity, risk-taking, and constant improvement
Recognize and celebrate team and team member accomplishments and exceptional performance
WORLD CONNECTION, INC. 2000-2003
EXECUTIVE ASSISTANT TO THE CEO
JOB DESCRIPTION :
Managing a complex schedule for the CEO. That includes booking meetings, conference calls and travel.
Take meeting minutes, write reports, prepare correspondence and prioritize items that need attention.
SM, APPLIANCE 1997-1998
ACCOUNTING ASSISTANT
JOB DESCRIPTION :
Responsible for assisting the Accounting Supervisor in the performance of functions relative to sales audit, inventory and general accounting.
EDUCATION
ST. JOSEPH’S COLLEGE, QUEZON CITY
BACHELOR OF SCIENCE IN COMMERCE: COMPUTER MANAGEMENT
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