Customer Service Sales

BRITTANY ANGOTTI

*** * *** **. *** ***

Beverly hills, CA 90212

************@*****.***

OBJECTIVE Achieve a position in customer service

PROFFESSIONAL PROFILE

I’m a motivated, self-driven professional with 12 years of sales experience, customer service and administrations. I genuinely enjoy helping individuals through consultative sales, known for the ability to build relationships and educate customers, resulting in customer satisfaction, retention and increased sales. I also excel at demonstrating good customer service providing the ability to make repeat customers and good computer and motor skiills. Experince in hair dressing, various hair extensions, braids,perms, relaxers, blow drys,haircuts and coloring.

RELEVANT SKILLS and ACCOMPLISHMENTS

Consistently I maintain a positive attitude and enjoy helping individuals. I am very articulate and effective in working with people of different backgrounds and temperaments. I can accurately record, memorize and verbally communicate detailed information in a timely and consistent manner. I have rewarded for good attendance and providing great customer service. I achieved most sales on more than one occasion and also received positive customer feedback on the ability to provide great customer service.

ORGANIZTION AND TIME MANAGEMENT

I am a problem solver who quickly processes and grasps to complex situations and turns them into manageable tasks. I always produce quality work even when under extreme pressure and deadlines. I work well in group settings and possess team leadership skills to produce quality reports and efficiency.

TECHNICAL SKILLS

I am very accurate with retrieving and reporting data, also a rapid keyboarder or typist. I’m experienced in editing and proofreading lengthy documents with focus on word definitions, spelling, sentence structure, syntax, and grammar. I possess good phone etiquette and composure and can handle cold calling, warm calling and resolving customer complaints and issues effectively.

JOANN FABRICS 2004-2006

CUSTOMER SERVICE REP

*Cashier

*Stock inventory/Process orders

*Cut fabric/assist customers in getting proper products for project

*Provide professional customer service experience

*Maintain appropriate B2C relationship

*Maintain a clean and safe workstation and environment

WALMART 2006-2007

CASHIER

*Provide good customer service skills

*Scan items, properly bag items and accurately process and accept payments

*Assist and direct customers to find needed products or departments needed based on questions asked

*Maintain a clean safe work environment

*Accurately count dollars and cents and keeping drawer stocked and or cleared

NCO 2007-2008

T-MOBILE CUSTOMER SERVICE REPRESENTATIVE

*Possessing good customer service skills

*Taking payments and adjusting client accounts

*Answering/solving customer issues

*Maintain professionalism/respect/composure during times of high stress situations and busy call volumes

*Good typing skills and accuracy

BRITTANY’S BEAUTY CREATIONS 2010-present

COSMETOLOGIST/FREELANCER

*Consult/educate clients providing proper hair care maintenance and desired service

*Maintain a proper clean and safe workstation including proper sanitation/sterilization skills required by the state board of cosmetology

*Build B2C relationships/maintaining them

*Providing good customer service and professionalism

*Taking payments/customer service agreement

*Achieving client desired look or service in a timely and efficient manner

VERIZON 2013-2014

MANAGER FOR D2D SALES FOR VERIZON FIOS

*Building great B2C relationships

*Taking orders/setting appointments

*Providing customers knowledge and education on latest products/services

*Assisting customers with the perfect the package to work with customer needs wants and desires to fit their criteria based on their situation

*Possess proper professionalism/deal with high stress situation effectively

*Manage and train new and former employees into performing certain skills and tasks to take on the job in an efficient and proper manner

PERSONALIZATION MALL 2014-2015

QUALITY ASSURANCE PROCESSOR

*Ability to work in a fast paced in environment efficiently

*Maintain a positive attitude/ability to ask questions and provide good B2B relations

*Pack/scan customer packages in a timely and accurate manner/keep workstation safe and clean

*Ability to work long hours/standing for long periods of time

*Helping fellow co-workers to proper wrap/assemble products to ensure quality and accuracy

EDUCATION

APPLE VALLEY SENIOR HIGH SCHOOL 2003-2006

ADDRESS: 14450 Hayes Rd, Apple Valley, MN 55124

*Graduated with a H.S. diploma

MARINELLO SCHOOLS OF BEAUTY 2008-2010

ADDRESS: 567 S Fairfax Ave, Los Angeles, CA 90036

*Cosmetology License

REFERENCE

Kahlia Lofton 702-***-****

Mario Cabaong 310-***-****

kim nye 832-***-****

Scott Berst 559-***-****

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