Customer Service Management
Resume:
Bea Celine S. Joson
Lot * Blk ** Bakawan St. Town and Country Marilao, Bulacan 3019
Email address: ********@*****.***
OBJECTIVES
Secure a position related to the tourism industry to utilize my acquired knowledge and skills
To further enhance in-depth knowledge about the hospitality industry
To apply the significant skills I acquired that would be beneficial for the company
EDUCATIONAL BACKGROUND
Internship
PAGSS (Philippine Airport Ground Support Solutions Inc.)
Customer Service Passenger- Major Airline Client Department
February 18, 2015-May 12, 2015
Bachelor of Science Travel Management
University of Santo Tomas
June 2011 – May 2015
Dean’s Lister (2011-2012 First and Second semester, 2015 Second semester)
Secondary Education
Sto. Niño Academy
June 2007 – 2011
Citizens Advancement Training Officer (Bravo Assistant Commander)
Class Secretary (1st-4th year)
Catechist member (4th year)
Academic Excellence Awardee (1st-4th year)
Loyalty Awardee
SEMINARS AND CONVENTIONS ATTENDED
“Airport Familiarization Tour”, NAIA Terminal 2, Pasay City, February 17, 2015
“Security Awareness Seminar”, Sky Aviation Learning Center, Pair-Pagss Sucat Paranaque City, January 29, 2015
“5 days Program Seminar”, Sky Aviation Learning Center, Pair-Pagss Sucat Paranaque City, January 27, 2015
“ARMMED: (AME Regional Marketing Management Education) Convention Manila 2014: Responsive Digitalization Readiness Towards the Asean Integration”, Medicine Auditorium, University of Santo Tomas, August 23, 2014
“EUPHORIA: Unveiling the Wider Horizon of Entertainment and Recreational Tourism in the Philippines”,
One Esplanade, September 18, 2013 (EVENT ORGANIZER, Personnel and Reception Committee)
“Azul: Discovering Endless Tourism Opportunities in Water”, Le Pavillion Metropolitan Park Pasay City,
September 28, 2012
“Lectures on Housekeeping, Front Office, Food and Beverage-Banquet”, Marriott Hotel Cebu City,
August 31, 2012
“Basic Food Safety Practices and Introduction to HACCP Seminar”, Crowne Plaza Hotel Ortigas,
September 2, 2011
“Hotel Familiarization Tour”, Crowne Plaza Hotel Ortigas, September 2, 2011
SUMMARY OF QUALIFICATIONS
Good communication skills; good time management skills; excellent human relations skills; problem-solving skills; ability to adapt to changes easily; ability to multi-task; tour guiding skills; event organizing ability; work with grace under pressure; ability to get along with different kinds of people; willingness to learn
REFERENCES
Asst. Prof. Fredeswindo R. Medina
Travel Management Chairperson
University of Santo Tomas, Manila
Ms. Joanne Sabado
Dept. Secretary of PAGSS-CSP MAC
Practicum Supervisor
NAIA Terminal 1, Pasay City
Ms. Joreen Rocamora
Professor
University of Santo Tomas, Manila
I hereby certify that all the above information are true and correct at the best of my knowledge and belief.
BEA CELINE JOSON
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