customer service and administrative assistant
Resume:
Kiara Penn
*****.****@*****.***
Washington, D.C. 20017
Personal Skills and Strengths
Data Entry and Typing
Filing /Computer/ Copier/ Fax
Microsoft Office
Security (background)
Nursing (background)
Cash Register
Exceptional Customer Service
Communicate Effectively
Problem Solving
Professional Work Ethics and Behavior
Reliable and Efficient
Professional History
T & N Reliable: Oct. 2014- currently
Home Health Aide Washington, DC
Monitors patient condition by observing physical and mental condition, intake and output, and exercise.
Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands.
Assists patients by providing personal services, such as, bathing, dressing, and grooming.
Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene.
Helps family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient; advising on nutrition, cleanliness, and housekeeping.
Washington Nursing Facility Oct. 2012- Oct.
2013
Customer Service Representative Washington,
DC
Working hand on hand with security, maintenance, business office and admissions office.
Assisting in security like duties, answering the phones, inventory, monitoring the residents and the facility are the duties of this position. Resident Escort Sep. 2012-Oct. 2012
Escorting residents to their appointments was the main duty of the position. However, I only worked the position for a month and switched to a Customer Service Representative.
T & N Reliable: Oct. 2011- June 2012
Home Health Aide Washington, DC
Monitors patient condition by observing physical and mental condition, intake and output, and exercise.
Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands.
Assists patients by providing personal services, such as, bathing, dressing, and grooming.
Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene.
Helps family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient; advising on nutrition, cleanliness, and housekeeping.
Kmart: March 2011- April 2011
Cashier and Sales Associate Hyattsville, MD
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct.
Greet customers entering establishments.
Maintain clean and orderly checkout areas.
Resolve customer complaints.
Answer customers' questions, and provide information on procedures or policies.
Enlightened Inc.: Sept. 2010- Dec.
2010
Senior Aid Washington, DC
Escorting seniors to the restroom and assisting them with tasks.
Keep seniors engaged with daily routine.
Conduct daily exercises, and the activity of the day. Prepare coffee and beverages for seniors.
Escorted seniors on various activities, field trips and assisted different speakers or organizations that came to speak with the seniors weekly. Assisted with administrative work as needed.
Camp Runway: June 2009- Aug.
2010
Fashion Design Student and Assistant (Summer Employment) Washington, DC
Assisted in showing the other students how to sew and design garments.
Taught different parts of the sewing machine and how to operate it.
Demonstrated how to cut patterns and then assisted preparing garments.
Taught techniques on how to sketch and the basic skills of sewing. Urban Service System: March 2008- April
2008
Secretary Washington, DC
Duties included filing, answering phones and using the computer to communicate with clients.
Software used the most was Microsoft Excel to complete assignments for the company.
Sort mail, faxing, copying, and completing assignments were daily task. Choice Hotel International: Oct. 2007- Jan.
2008
Executive Secretary Silver Spring, MD
Answering phones, filing, and using the computer to communicate with clients.
Sort mail, faxing, copying, and completing assignments were daily task.
Software used the most was Microsoft Excel to complete assignments for the company.
Coordinate youth program called The Manna Program which supplied nutritional meals to a group of forty-five kids ranging from kindergarten to second grade.
Coordinate employee volunteers from the entire Choice Hotels staff every week. Conducted inventory for the correct amount of food, and book bags.
Provided assistance to staff to ensure they were present and ready to distribute the food correctly.
Education
University of the District of Columbia Community College Oct. 2011- Nov. 2011
Home Health Aide Certification Washington, DC
University of Maryland Easternshore Aug. 2008- May 2010
Fashion Merchandising/ Business Administration Princess Anne, MD
Graduate of Theodore Roosevelt Senior High School- Washington, DC May 2008
REFERENCES:
Jerry Roberts- 202-***-****
Kenneth Anderson 202-***-****
Arnitta Hawley 301-***-****
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