Customer Service Sales

Peter Groombridge

*** **** ******

Thunder Bay, ON P7A 2V4 807-***-****

HIGHLIGHTS OF SKILLS AND QUALIFICATIONS

Excellent interpersonal skills; dealing tactfully and utilizing sensitivity when dealing with customers

Established an outstanding rapport with clients, fellow co-workers and business associates

Ability to meet tight and strict guidelines

Strive to improve, willing to provide assistance and ensure quality objectives were met

Excellent speaking, listening and writing skills

Comprehensive computer skills; familiar with Micro Soft Office programs

Able to work under pressure with confidence, accuracy and efficiency

Well organized, good planning and time management skills WORK EXPERIENCE

Service Specialist Johnson Insurance Inc. Mar. 2004 - Aug. 2014 Thunder Bay, ON

Assisted clients with home and auto policies

Development new business while observing strict guidelines

Processed renewals, cancellations, reinstatements and policy changes

Maintained and followed up with on all assigned client profiles, issued comparisons and processing new files

Addressed various client inquiries and resolved complaints Stock Coordinator Air Canada Jazz Oct. 2002 - Sept. 2003 Toronto, ON

Disseminating information, communicating operational information to and from maintenance and Air Canada's Operational Control Center

Assembled all gate information; conducting air to ground communications

Maintained records as required including but not limited to performance of radio communications, maintaining supplies,

Administrated of Canada Customs paperwork including the manifesting of freight processing

Coordinated all ground movement of aircrafts

Communicated with flight crew concerning all weight and balance issues, fuel usage, estimated time of arrivals and departures

Duty Supervisor I Dispatcher Thunder Airlines (Airmed Canada) Nov. 2001 - Oct. 2002 Thunder Bay, ON

Excellent customer service skills in order to dispatch Air Ambulance crews in time-sensitive situations from locations in Northwestern Ontario to destinations within North America

Comprehending and relaying information clearly, accurately and with efficiency

Processed passengers and computing fares; filing incident reports and completing all required documentation Peter Groombridge Page 2 344-9568

WORK EXPERIENCE cont.,

Customer Service and Sales Representative Canadian Regional Airlines July '95 - Nov. 2001 Thunder Bay, ON

Processed of passengers, computing fares, reservations sales and ticket sales and related activity

Processed station accounting reports

Processed baggage, attending to passengers requiring assistance to and from the aircraft

Processed of weight and balance flight load forms and waybills and manifests to shipment of freight etc.,

Processed of claims for lost cargo or baggage, transmittal of load messages and other flight operations activity; assistance in sales related functions

Trainer Canadian Regional Airlines July '95 - Nov. 2001 Thunder Bay, ON

Trained of staff with the implementation of new Regional bases both in Canada and the United States on flight operations and all sales related services

Customer Service and Sales Representative Canadian Airlines International May '88 - June '95 Thunder Bay, Ontario

Associated with flight arrivals and arrivals and departures

Computer data entry for passenger check-ins, reservations and ticketing

Handled all customer service inquiries

Health and Safety Committee Representative Canadian Airlines International May '88 - June '95 Thunder Bay, ON

Helped ensure the safety of both our employees and passengers EDUCATION AND TRAINING

RIBO, Certificate: CAIB I & CAIB II

Air Canada Arms Computer

Reservations/Selling Skills Certificate Initial

Reservations Course Certificate

Basic International Fares Course Certificate

C4 Computerized Cargo Course Certificate

Initial Airport Course Certificate

Trained on Sabre Reservations System

Trained on Res Ill System

Secondary School Diploma

Valid Driver's Licence

SPECIAL INTERESTS

Spending quality time with my family

Fishing

Traveling

REFERENCES

Available upon request

Contact this candidate