Administrative Assistant Customer Service

Dionsia Anderson

**** * ******* *******, ** ***** 773-***-**** *******.********@*****.***

RECENT EXPERIENCE

Zengo and Co. Chicago, IL

Human Resources Manager April 2015 Present

Maintains the work structure by updating job requirements and job descriptions for all positions

Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes

Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors

Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies

Maintains human resource staff by recruiting, selecting, orienting, and training employees

Ameristar Casino East Chicago, IN

Table Games Dealer July 2014 – April 2015

Provide fast, flawless, and personalized service to players

Conduct assigned games according to procedure

Issue proper amounts of gaming chips to guest after completion of the credit authorization procedures

Handle monetary transactions with a high degree of accuracy

Acknowledge, greet, and communicate clearly and tactfully with guests, offering assistance and information

Consistently build and maintain rapport with guests

Planet Fitness Chicago, IL

Front Desk Clerk May 2013 –May 2014

Greet and assist guests daily

Database input for client personal information

Inbound and outbound call correspondence

Janitorial services

Inventory

Focus Receivables Management Marietta, GA

Executive Administrative Assistant/Receptionist September 2007 - January 2012

Communicate daily with clients via telephone and email regarding account updates

Database input for client and consumer personal information

Create and fax settlement forms

Fax, email, or mail invoices from client to consumers

File documents according to dates and alphabetical order

Copy and distribute updated documents daily to the executive directors and managers

Observe and correct manager’s daily reviews

Post the company’s daily direct payments

Calculate and post fees for the collectors

Resolve disputes between the consumer and the client via mail or email

Create documents updating the consumers on their accounts

Inbound and outbound call correspondence

EDUCATION

Argosy University, Chicago IL

Bachelors of Business, Current study

Harold Washington College, Chicago, IL

Associates of Arts, December 2004, General Studies

SKILLS

Strong communication, customer service, teamwork multi-tasking skills, Microsoft Office and internet search engines

References provided upon request

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