Customer Service Management

Location:

Posted:

August 27, 2015

Kevin Koberlein

Newark, TX ***71

*************@*****.***

EDUCATION

Bachelor of Arts in Economics August 2015

University of North Texas Denton, TX

RELEVANT COURSEWORK

Money and Financial Institutions

Studied the structure of the modern banking intuitions and central banks

Credit control and monetary stabilization

Managerial Economics

Studied pricing, cost estimation, forecasting, and business strategy

Applied economic principles to finance, marketing, and production management

RESEARCH AND PROJECTS

Analyzed financial and mortgage case study data using Excel

Planned and calculated a monthly financial budget

SUMMARY OF QUALIFICATIONS

Extensive experience with Microsoft Excel (VLookup, pivot tables, and graphing)

Proficient in Word, PowerPoint, and Project

Solid quantitative and analytical problem solving abilities

Excellent communication and teamwork capabilities

Effective writing skills acquired through technical writing and composition classes

EMPLOYMENT

Truck Unloader July 2014-September 2014

Wal-Mart Haslet, TX

Unloaded truck shipments as a team member and organized inventory

Responded to customer service issues and requests

Communicated shipment issues to management

Inventory Control and Quality Assurance October 2013-December 2013

Amazon Fufillment Center Haslet TX

Assured both warehouse inventory quantity and quality

Utilized an Inventory Management System to track inventory

Solved issues and problems regarding inventory management

Stocker and Utility Clerk August 2008-August 2011

Marketplace Boyd, TX

Stocked Product and responded to customer concerns

Maintained an organized back room with an accurate inventory

Worked as part of a team to unload truck shipments