Associate Product Manager with expertise in customer service
Resume:
Brian Arnold
Brampton, Ontario L6T 1Z1
***************@*****.***
August 27, 2015
Human Resource Recruiter
SMP Specialty Metal Products Inc.
Mississauga, Ontario L4Z 1X2
905-***-**** www.smpmetal.com
Reference Job Posting for Customer Service and Marketing Associate
Dear Hiring Professional:
Please review the enclosed resume with respect for opening for a Customer Service and Marketing Associate in Mississauga, Ontario that may match my experience and qualifications.
As Associate Product Manager and Product Specialist, I am experienced in supporting sales and technical and product management teams with a passion for serving internal and external customers. During my career with Garland Commercial Ranges, an internationally known company for providing commercial cooking food equipment, I have also worked in parts/service equipment sales departments.
My background includes providing technical product expertise and training to customers, dealers and sales representatives, in areas including specifications, applications, pricing, sales history and competitive analysis. I also have partnered with Marketing Communications on sales specification sheets and product bulletins.
Currently, I am seeking an opportunity in the Toronto metro area where I can provide technical expertise and customer service, serving customers throughout North America. If you have interest, I would be pleased to hear from you.
Sincerely,
Brian Arnold
Enclosure
BRIAN JEFFERY ARNOLD
38 Bromley Crescent
Brampton, Ontario L6T 1Z1
***************@*****.***
Profile
Over 25 years of experience in Sales and Marketing. Background in Product Management, Business Development teams, and Customer Service, including competitive analysis, developing marketing data, training, trade shows, sales specification sheets, and installation operation manuals.
Career and Impact
Garland Commercial Ranges Ltd., Mississauga, Ontario
A manufacturer of commercial oven and cooking equipment sold worldwide.
1984 to 2015
Associate Product Manager: Responsible for providing technical product expertise and training to customers, dealers, and sales representatives, including specifications, applications, pricing, sales history, and competitive analysis. Partnered with Marketing Communications on sales specification sheets and product bulletins.
Collaborated with Product Manager in development and launch of new heavy-duty counter and commercial convection oven lines, assisting with product training and marketing. Result: Facilitated sales of $5.7 million in counter line business and
$3.1 million in convection oven business.
Provided training for European Product Manager with focus on technical product aspects and market applications. Result: Supported development of high-efficiency broiler for Gourmet Burger and Nando’s Chicken restaurants in United Kingdom.
Trained Asian-Pacific Product Manager on products and applications. Result: Provided product knowledge to grow hotel markets and Jelly Bean restaurants in Philippines.
Provided trade show support, set up equipment display, and presented products to customers and dealers at North American Association of Food Equipment Manufacturers (NAFEM) and National Restaurant Association (NRA) trade shows. Result: Generated qualified sales leads and improved brand image in marketplace.
Created specification sheet drafts for sales representatives and dealers for new McDonald’s two-sided griddle. Result: Established key sales literature to support product launch.
Created specification sheets on convection ovens for Energy Star models.
Result: Identified key selling points on energy-saving product line.
Supported launch of Gas High Efficient Broiler HEEG series, including testing, developing product support information, and providing training to sales force.
Result: Met product launch objectives, and established product with key customers, including Nando’s and Gourmet Burger.
Coordinated completion of Autodesk Revit design files used by kitchen design consultants to create kitchen equipment layouts, including use of induction technology.
Assisted Business Development Manager with data and documentation support on new “Create Your Taste” concept for McDonald’s account. Result: Facilitated growth in new and existing markets in Australia, Asia, and Pacific Rim.
Trained USA Customer Service team in Cleveland, Ohio, and Canadian service team in Mississauga on products and applications. Result: Provided support to maintain continuous customer satisfaction.
2013 to 2015
Product Specialist: Responsible for providing product information and support to Product Managers, Sales Representatives, Business Development Managers, Consultants, and Customer Support teams.
Wrote updates to product specification sheet, serving as technical advisor and creator. Result: Maintained specification accuracy for product information.
Developed documentation and training materials for next generation of gas restaurant range products launched in 2008. Result: Established key product line with annual production of 10,000 units.
Supported development of Heavy Duty Gas Counter product documentation and training launch in 2010. Result: Sold products to quick-service restaurants, such as Red Robin, Cora’s, and Gourmet Burger in USA.
Assisted Dealers and Consultants with kitchen design and layout projects, providing consultation advice on product selection and installation.
Trained internal/field Customer Service Representatives, Dealers, and Consultants, including 3 USA dealer groups and North American group representatives.
Provided trade show support, set up, equipment display, and worked in show booth.
Maintained price lists and supported Product Managers on yearly price book publication. Result: Delivered accurate pricing lists and maximized profit margins.
Provided equipment information to Technical Customer Service support teams in order to help diagnose product problems in the field.
Supported product promotion on multiple sales product campaign brochures to ensure representation of correct product information.
2001 to 2013
Customer Service Sales Supervisor: Responsible for leading inside sales team and providing customer service to dealers, distributors, sales representatives, and end users.
1998 to 2001
Held positions of Sales Representative - Residential Division, Parts, Technical, and Internal Sales Customer Service Representative, and Shipper and Receiver.
1984 to
1998
Nick’s Garden Service, Burlington, Ontario
A provider of outdoor landscaping services.
1982 to
1983
Landscaping Technician: Responsible for working on landscaping construction including decks, stonework, and fencing.
Ministry of Natural Resources, Sudbury, Ontario
A government agency protecting biodiversity and managing natural resources.
1979 to
1982
Forest Fire Suppression Forestry Technician: Responsible for fighting fires as part of suppression team on seasonal basis.
Education & Training
Adobe InDesign CS5.5 Creative Software Training, ExecuTrain Mississauga, Ontario, 2012
Customer Service Excellence Certificate, “Live To Learn Consultants”, Mississauga, Ontario, 2006
Product Management Training, Brian Tracy International, Mississauga, Ontario, 2000 to 2001
Marketing and Sales Specialist Certificate, Sheridan College, Brampton, Ontario, 1993 to 1998
Gas Fitter II course, George Brown College, Toronto, Ontario, 1985 to 1986
Profitable Service Business Management Training, Sheridan College, Brampton, Ontario, 1985
Diplomas in Forestry and Heavy Equipment, Sir Sandford Fleming College, Lindsay, 1978 to 1982
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