Supervisor Human Resources
Resume:
Joy A. Smith
PO Box *
Shawnee Mission, KS *****
************@*******.***
WORK EXPERIENCE:
Internal Revenue Service
Kansas City, MO 64108
Salary: 46,551.00 USD Per Year
Hours per week: 40
Series: 0203 Pay Plan: GS Grade: 0707
Human Resources Assistant (This is a federal job)
Duties, Accomplishments and Related Skills:
* Prepare case files for specialists usage.
* Enter data into the principal inventory control system.
* Review, process and assist in preparing required forms.
* Prepare, code, and input data in to the automated systems.
* Evaluates qualifications of external job applicants.
* Since work is varied, I am able to change priorities when necessary to meet
established guidelines.
* Assist in the scheduling and conducting of orientation sessions for new
employees.
* Maintains reinstatement applicant files.
* Notify applicants of selection.
* Respond to job applicant inquires via telephone and via written
correspondence.
* Prepare OPF files.
* Conduct research for and assists specialists on a variety of issues or special
projects.
* I have practical knowledge of the principles, practices, methods,
techniques, and applicable guidelines of one of the personnel management
functions in order to perform technical work and provide assistance in the
area of labor/employee relations, position management/classification, staffing
and recruitment.
* I deal with work that involves a diversity of issues and problems related to a
wide range of the hiring process regulatory requirements and procedures
administered by the IRS.
* I have thorough knowledge of the IRS mission, functions and
organizational structure. This includes extensive knowledge of functional
programs, operations and processes.
* I have the ability to communicate instructions and provide information to
various levels of management and employees, and to meet and deal
effectively.
* I follow regulations, policies, standards and procedures including referral
criteria.
* I have completed an on-line training course on ELMS for PIV processing to
become a Sponsor, Registrar and Issuer.
* I verify Selective Service registrations. I also verify citizenship and any
Veteran Preference.
* I have prepared materials for fingerprinting sessions, processing sessions
and orientation sessions.
* I have input 10-key record results and LR Alerts in to C-Comp.
* I assemble potential employee's files. I create labels; and assemble
paperwork in to the correct order. I update the suitability check sheet with the
applicable information. I perform numerous clerical functions such as filing
and sending correspondence.
* I have the ability to gather and assemble information, analyze facts, draw
conclusions and make recommendations.
* I possess the knowledge of the techniques and procedures used to input data
in to the automated systems such as C-Comp, Excel, Word, and Outlook.
* I possess the initiative in carrying out the recurring work according to
accepted practices.
* I often use my own judgment to determine the applicability or
appropriateness of guidelines and adapt them to specific situations.
* I identify the scope or nature of the issue, determine the need for, and
obtain additional technical information via such means as review of technical
manuals, to make an appropriate decision.
* I take various actions and resolve issues according to established criteria or
practices of management.
* I process proficient communication with employees, management and other
officials at all levels. I have also had contact with other representatives and
other agencies and with members of the general public within a moderately
structured setting.
*Effective use of time and ask for additional work when assignments are
complete
Supervisor: Della Booher 816-***-****)
Okay to contact this Supervisor: Yes
Internal Revenue Service
333 W. Pershing Road
Kansas City, MO 64108 United States
04/2003 - 04/2008
Salary: 38,135.00 USD Per Year
Hours per week: 40
Series: 0203 Pay Plan: GS Grade: 07/03
Correspondence Examination Technician (This is a federal job)
Duties, Accomplishments and Related Skills:
* Comprehensive knowledge of and skill in applying the methods,
precedents, and guidelines related to the specialization of the assigned
workload.
* Examine income tax returns involving a wide complexity of tax liability
issues through clear and concise correspondence and telephone
communications with taxpayer. Accurate application of current and prior year
tax rules, regulations and procedures.
* Remarkable ability to plan work assigned and to efficiently complete
assignments in my position that involves a high case inventory and changing
priorities.
* Administer case analysis on returns and unresolved responses to determine
the nature, scope, and direction of the examination.
* Amend or reject work that is not meeting established standards and refers to
supervisor any problems on meeting performance standards.
* Keep informed of the Examination programs and tax law changes.
* Administer clear, concise and professional written and oral communication
with taxpayers to obtain information, explain liability and encourage
compliance.
* Thorough knowledge of organizational functions, terminology, quality
assurance techniques, and reporting requirements in order to coordinate
workflow and resolve related problems.
* Execute critical research using IDRS, AIMS, RGS, documents and
transcripts related to the examination issues.
* Implement appropriate actions to protect the government's interest
regarding imminent statute expiration cases.
* Judgment and originality are required in dealing with unusual issues.
* I use ingenuity and inventiveness where a wide variety of issues involve
facts and circumstances that do not fit the guidelines.
* Telephone assistance to the general public in answering technical and
factual details of the case and the action applied.
* Consistently protects the confidentiality of taxpayer information within the
confines of disclosure laws, rules and regulations.
* Acquire knowledge of current and prior years tax rules, regulations and
procedures as well as the penalty and interest rate calculations.
* Execute the ability to interpret and comprehend contents of case files to
determine the interrelationship of prior processing and the proposed tax
adjustment.
* Display a thorough knowledge of AIMS, IDRS, service center processing
procedures, master file transaction codes, procedures for effecting account
corrections and adjustments and a comprehension of tax law, regulations,
policies, standards and procedures.
* Follow all applicable and current IRM guidelines.
* Explain, interprets, provide accurate technical guidance to customers on
law, regulations, policies, standards or procedures considering the customer’s
complete tax situation.
* Provide understandable guidance to the customer within constraints of the
law.
* Review information presented to determine whether it is applicable,
credible, and represents adequate substantiation for the issue.
* Interpret information correctly and take the most appropriate action to
resolve the issue, while considering the customer’s perspective, within the
constraints of the law.
* Take appropriate action to resolve all computation or compliance questions
and issues.
* Recognize suspect tax returns and reach conclusions that are in compliance
with statutory provisions and procedural and policy requirements.
* Use effective listening and checks for understanding, applying courtesy,
tact, empathy and probing techniques to maximize understanding.
* Provide accurate, clear, complete and concise verbal communication
appropriate to the taxpayer’s level of understanding.
* Prepare responses that are appropriate and address all issues, enhancing the
likelihood of fair and equitable outcomes.
* Present complicated or sensitive subjects in an impartial manner to promote
fair and equitable outcomes.
* I work with issues and matters that are technical in nature and covers a
large numbers of tasks. I am aware and stay defined in insuring that timely
and accurate processing of work is within the function and affect the general
efficiency of the organization.
* I perform work under specific regulations, laws and with timeliness.
Supervisor: Karen Risley (000-***-****)
Okay to contact this Supervisor: Yes
Internal Revenue Service
333 W. Pershing Rd
Kansas City, MO United States
01/2003 - 04/2003
Salary: 22,896.00 USD Per Year
Hours per week: 40
Series: 0356 Pay Plan: GS Grade: 04/01
Data Transcriber (This is a federal job)
Duties, Accomplishments and Related Skills:
* Transcribe and/or key verifies a wide variety of taxpayer prepared tax
returns, related schedules, and/or documents.
* Identifies missing, incorrect, and unrecognizable data and takes appropriate
course of action to resolve errors, or refers to others for correction.
* Performs other duties as assigned.
* Possess detailed knowledge of a variety of correction modes, procedures,
and status messages to perform data capture.
* Acquire knowledge of the characteristics of a wide range of
documents/forms to associate with program controls and transcribing
procedures.
* Experience and knowledge of the operating features of equipment to use in
transcribing data.
* Enter and verify the accuracy of data which requires interpreting and
applying an extensive body of established procedures to a wide variety of
complicated assignments.
* Completed work is subject to normal quality review procedures.
* Perform work in an office setting and good eye-hand coordination and
finger dexterity are required.
* Work with coworkers in the same or related units to exchange information,
identify problems, or make recommendations.
* Provide guidance and training to other employees in the work group.
* Locate, identify, and correct data on uncoded and/or nonstandard source
documents, and accomplish work in priority order.
* Familiarity with a wide range of source documents, some of which are
multi-use forms.
* Ability to correct data that is often misplaced or contains errors,
discrepancies or omissions.
* Reconstruct steps taken to locate data for appropriate placement or to
identify sources of problems.
* Determine the course of action in order to find, correct and verify data for
property entry.
Supervisor: Jeanette Carter 816-***-****)
Okay to contact this Supervisor: Yes
RSKCo/CNA Insurance
Overland Park, KS United States
05/2000 - 08/2002
Salary: 36,000.00 USD Per Year
Hours per week: 40
Workers Compensation Adjuster
Duties, Accomplishments and Related Skills:
Processed and handled workers' compensation claims for a multi-state region.
Obtained and initiated work injury reports. Processed medical bills and costs
incurred as a result of work injuries. Prepared monthly actuarial reports.
Worked with Personnel for work placement of injured employees. Worked
with Personnel to ensure that employment opportunities were within the
scope of ADA. Knowledge of automated systems to track, input, retrieve and
update information and data and to compile and generate reports. Knowledge
of oral communication techniques to make presentations, solicit information
and provide advice and information to employees and managers. Knowledge
of written communication techniques to prepare report narratives. Tackled
numerous and continuous assignments, priorities and deadlines. Provided
advice on different special assignments. Possessed a take charge initiative to
work independently within a framework of instructions and policies provided
by supervisors. Work evaluated for accuracy and conformity to procedures.
Used own judgment in locating and selecting the appropriate guidelines for
application to specific situations. Performed various assignments that
generally involved related steps and procedures. I easily recognized what
needed to be done and decided on how to do it by choosing among several
alternatives. Conducted extensive communication with employees and
managers within the organization, and with individuals outside the company
such as with legal counsel and human resources personnel.
Supervisor: Tom Dickerson
Okay to contact this Supervisor: Yes
LaPetite Academy
Overland Park, KS United States
08/1998 - 09/1999
Salary: 30,000.00 USD Per Year
Hours per week: 40
Claims Adjuster
Duties, Accomplishments and Related Skills:
Obtained and initiated student accident reports for all 788 day care facilities
throughout the United States. Processed medical bills and costs incurred as a
result of a student injury. Prepared monthly actuarial reports. Maintained
contact with directors, regionals and area vice-presidents in a timely manner.
Acquired extensive knowledge of written and oral communication techniques
and methods in order to develop and persuade on various technical and
implementation issues, and to solicit or provide information in an effective
and clear manner.
Supervisor: Peggy Ford
Okay to contact this Supervisor: Yes
Travelers Property Casualty
Overland Park, KS United States
08/1996 - 02/1998
Salary: 35,000.00 USD Per Year
Hours per week: 40
Workers Compensation Case Manager
Duties, Accomplishments and Related Skills:
Managed and controlled cost for workers compensation claims in the states of
Kansas and Missouri. Handled claims for several national accounts.
Aggressively handled worker compensation claims for loss control. Initiated
and conducted research to minimize loss exposure. Developed with Human
Resources, strategic employment opportunities for injured employees.
Ascertained knowledge of consulting methods and techniques sufficient to
meet and deal tactfully and persuasively with others to resolve a wide range
of issues, including those which are occasionally controversial and sensitive
in nature, and to maintain harmonious relationships with all parties. Identified
options or alternatives for resolving problems.
Supervisor: Arnold Anderson
Okay to contact this Supervisor: Yes
Yellow Freight Systems
Overland Park, KS United States
11/1995 - 02/1996
Salary: 38,000.00 USD Per Year
Hours per week: 40
Workers Compensation Claims Examiner
Duties, Accomplishments and Related Skills:
Adjusted all phases of workers' compensation claims in a self-insured
organization. Overall responsibility for entire company's staff of over
approximately 20,000 employees covering Michigan, Minnesota, Iowa and
Georgia. Initiated rehabilitation programs for injured employees. Functioned
as a liaison between Human Resources and the injured employee for
placement in to light-duty work. Worked with Personnel to include: planning,
coordinating, advising or to resolve issues and problems by influencing or
persuading individuals who are working toward mutual goals. Developed
strategic work ethic by producing work that involved applying established
criteria, principles, and standard methods to resolve a wide variety of
conventional issues and problems that arise. Determined the most effective
approach to the problem, verified and assessed relevant facts from several
sources, and analyzed and reconciled discrepancies or inconsistencies and
ensured compliance with applicable regulations and guidelines.
Supervisor: Brad Knight
Okay to contact this Supervisor: Yes
AAA Insurance
Kansas City, MO United States
09/1995 - 11/1995
Salary: 38,000.00 USD Per Year
Hours per week: 40
Personal-lines Claims Adjuster
Duties, Accomplishments and Related Skills:
Multi-line claims processing. Specializing in adjustment and subrogation for
Kansas and Missouri. Handled homeowner, automobile, personal liability and
professional liability claims.
Supervisor: Dale Mason
Okay to contact this Supervisor: Yes
ALEXSIS
Des Moines, IA United States
03/1995 - 09/1995
Salary: 30,000.00 USD Per Year
Hours per week: 40
Third-Party Claims Administrator
Duties, Accomplishments and Related Skills:
Processed and adjusted workers' compensation claims for Nebraska and Iowa.
Personally maintained and managed over 55 self-insured corporate accounts.
Collaborated with each company's Human Resources for implementation of
light-duty work opportunities for injured workers.
Supervisor: Jack Baughman
Okay to contact this Supervisor: Yes
New Hampshire Insurance Company
West Des Moines, IA United States
07/1992 - 03/1995
Salary: 30,000.00 USD Per Year
Hours per week: 40
Litigation Claims Adjuster
Duties, Accomplishments and Related Skills:
Commercial-lines claims adjustment for the Midwest Central Region,
covering ten states. Responsibility for adjustment of workers' compensation,
personal injury, general liability, product liability, excess liability,
automobile, property, fire and cargo losses. Also functioned in the capacity of
risk management and self-insured retentions. Processed medical bills and
expenses. Initiated with Personnel, work placement of injured employees
within their scope of limitations.
Supervisor: Tom Nelson
Okay to contact this Supervisor: Yes
Liberty Mutual Insurance Company
West Des Moines, IA United States
01/1991 - 07/1992
Salary: 28,000.00 USD Per Year
Hours per week: 40
Claims Adjuster
Duties, Accomplishments and Related Skills:
Property/casualty/commercial (multi-line) claims handling for the states of
Nebraska and Iowa. Processed medical bills for workers' compensation
claims. Developed with Personnel, work opportunities for injured employees.
Supervisor: Gene Wolf
Okay to contact this Supervisor: Yes
Blue Cross Blue Shield of Iowa
Des Moines, IA United States
08/1986 - 01/1991
Salary: 25,000.00 USD Per Year
Hours per week: 40
Medical Bill Processor
Duties, Accomplishments and Related Skills:
Processed and adjusted physician and hospital bills for the members insured
in Iowa. Processed Medicare claims and third-party insurance claims.
Initiated and trained medical bill processing for Total Health Network of
Iowa.
Supervisor: Brenda Plantz
Okay to contact this Supervisor: Yes
Education: Grand View College Des Moines, IA United States
Some College Coursework Completed
Credits Earned: 30 Semester hours
Major: Finance/Accounting Minor: Actuarial Science
Job Related Training:
* Typing approx. 90 wpm
* Knowledge of IRS mission, functions and organizational structure.
* Execute critical research using IDRS, AIMS, RGS, documents and
transcripts related to the examination process.
* Familiar with ADP handbooks, IRMs, Master Tax Guide, Pub 17 and all
other related tax publications.
* Prepare, code and input data in automated systems such as Carer
Connector, C-Comp, Excel, Word, and Outlook.
* Perform research and investigation of applicants.
* Conducted fingerprinting, processing and Orientation sessions to applicants
and new hires.
* Perform research on multiple suitability issues regarding employment.
* Identify and analyze issues to enhance efficiency and effectiveness of work
operations of a function and/or programs.
* Assist in initiating background investigations on selected applicants for
hire.
* Process background investigations through Eqip and process Everify.
Contact this candidate