Human Resources Customer Service
Resume:
Heather M. Higgins
Chicago, IL 60638
773-***-**** ***************@*****.***
SUMMARY
Dedicated and dependable Human Resources professional with 13 years’ experience providing a variety of HR leadership and support. Proven communication skills necessary to interact with all levels of the organization. Demonstrated ability to effectively support organization during challenging times. Effective in creating a positive and productive work environment.
Employee/Labor Relations
Recruitment
Compliance
Policy Interpretation and Application
Benefits Administration
Orientation and Training
EXPERIENCE
General Electric, Chicago, IL 2010 – Present
Human Resources Representative
Partner with HR Manager to execute HR initiatives, processes, and projects for GE Zenith Controls manufacturing facility.
Provide guidance to employees and managers on a wide range of HR questions and issues. Complete investigations and provide resolution; involve union leadership as needed. Proactively identify and address various issues prior to escalation. Designated HR contact for the Materials team.
Deliver ongoing support to the organization as product lines are being transitioned to other GE locations, while simultaneously launching new product line and staffing 50+ positions. Assisted in communication plan, effects bargaining, and facilitating outplacement assistance for employees.
Drive process and plan to transition HR administration to other facilities upon transfer of work completion; collaborate with locations to ensure seamless changeover.
Lead hourly reduction in force, impacting 10 positions; successfully managed bumping and recall process.
Recruit and staff both hourly and professional positions; participate in interview and selection process, and represent company in outside recruiting events. Simplified process by implementing standardized team interviews and launching new hire orientation program.
Facilitate New Manager Assimilation process for new manager and supporting teams; allowing team to become acclimated more quickly.
Foster an effective working relationship with site union stewards and local business agents. Respond to grievances and participate in union/management meetings.
Selected as the site HealthAhead leader (GE’s company-wide wellness program); lead team responsible for planning and executing site activities to support HealthAhead initiatives. Achieved and maintain site certification.
Process weekly payroll for all hourly and non-exempt employees within business in accordance with various state laws. Manage FMLA and disability leave process; work with third party vendor to request 2nd level opinion reviews. Monitor and ensure consistent application of site hourly Attendance Policy and issue appropriate disciplinary action.
Ensure 100% HR compliance for site; successfully completed OFCCP audit in June 2014 without any findings.
Maintain strong communication through Supervisor Lunch and Learns, Monthly All Hands meetings and site newsletter.
Plan and execute site events and employee engagement activities.
Heather M. Higgins 773-***-****
Sara Lee Corporation, Downers Grove, IL 2000 – 2008
HRIS Coordinator 2005 – 2008
Processed personnel action changes in the HRIS data base: i.e. new hires, terminations, promotions, transfers, pay increases, title changes, address/name changes, federal and state withholding elections, leaves of absence, cost center changes, and coordinated such changes with payroll.
Maintained accurate records of such transactions as required for SOX compliance.
Worked with recruiting and HR Business Partners ensuring accuracy of data submitted for processing into the HRIS database.
Entered employment status, rate of pay and cost center/accounting date in the Time and Attendance system.
Benefits Assistant/Administrative Assistant 2000 – 2005
Enrolled eligible retirees into the medical plan and verified such eligibility.
Provided customer service to retirees regarding medical insurance eligibility and claim issues.
Assisted Administrator in initiating and approving commencement of pension benefits.
Responded to participates with information regarding status of pension benefits.
Communicated with division benefits representatives and vendors with inquiries relating to retiree benefits.
Drafted and prepared COBRA notices to retirees and dependents after they no longer met eligibility requirements of the plan; enrolled those that elected COBRA coverage and collected premiums.
Drafted and prepared correspondence relating to pension and retirement medical plans.
Facilitated payment of life insurance claims.
Administered LTD payroll and assisted participants with inquiries.
Prepared and maintained appeal documentation related to employee benefits.
Responded to all benefits related inquiries received through the Saralee.com website.
Posted benefit changes to the Sara Lee Corporation intranet site.
Supervised and managed interns working in the department trough the Cristo-Rey High School Internship Program.
Processed invoices for approval and payment, and maintained spreadsheets of such fees being paid out of the department budget.
EDUCATION
BA, Human Resources Management, Lewis University, Romeoville, IL 2013
TECHNICAL SKILLS
Microsoft Office
Microsoft Outlook
SAP
Oracle
Kronos
PeopleSoft
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