cashier, customer service, receptionist

Wendy K Pierce

**** **** ******

DES MOINES, IA *0311

515-***-**** (Cell)

515-***-**** (Home)

**************@*****.***

Professional Summary

I have 4 years of experience, including as a Cashier, as an Owner and as a Receptionist/Mail Clerk in industries including Business Services. Most recently, I have been working as a Cashier at Nite Owl Staffing from January 2012 to August 2015. My skills and experiences include: Cashier, Bookkeeping, Calculator, Financial Statements, FrontPage, Pricing, Printers, Supply Inventory. Professional Experience

Certification or Licenses

Certifications

POETS, Iowa Workforce, 2013; Iowa

Computer Literacy, Iowa Workforce, 2013; Iowa

Life Skills, DMACC, 2014; Iowa

Technical or Computer Skills

Cashier, Data Entry, E-Mail, Employee Supervision, EXCEL, General Office, Microsoft Word, Outlook, Power Point, Ten Key, Typing, Warehouse / Production, Windows, Cleaning, Customer service, General Office Duties, Management, Microsoft Excel, Microsoft Powerpoint, Microsoft Windows, Computer Skills, Basic Internet Skills, Bookkeeping, Calculator, Financial Statements, FrontPage, Microsoft Office, Microsoft Outlook, Pricing, Sales, Sales Reports, Scheduling, Appointment Setting, Printers, Taking Messages, Telephone Skills, Supply Inventory Cashier Jan. 2012 to Present

Nite Owl Staffing, Des Moines, IA

Took payment from customers. Paid out change and cash back orders. Scanned items to ring up prices. Punched in codes for items without barcodes. Used debit/credit card machines. Assisted other cashiers with difficult customers. Bagged purchases. Handled cash and made correct change. Processed food stamps and other aid vouchers. Gave store credit for returned items. Counted money in cash drawer at the beginning of each shift. Made sure there was enough change in the cash drawer. Owner June 2013 to Mar. 2015

Braggster's Housekeeping, Des Moines, IA

Owned a small business. Directed operations of a company. Directed operations of a private sector organization. Oversaw service-providing activities. Directed pricing and sales activities. Maintained smooth daily operations. Managed staff schedules and work assignments. Conducted staff performance evaluations. Engaged in staff recruitment, interviewing, hiring, training, evaluation and discipline. Set prices and credit terms. Planned for future customer demand. Interacted directly and productively with customers. Receptionist/Mail Clerk June 2012 to June 2013

Iowa Department of Corrections, Des Moines, IA

Received customer payments. Operated telephone switchboard to answer calls, provide information, take messages and schedule appointments. Directed incoming phone calls. Transcribed handwritten information. Resolved complaints from the public. Maintained files. Transmitted information or documents to customers using computers, fax machines and mail. Provided information about establishment such as services provided. Operated copiers, fax machines, printers and phones. Prepared outgoing mail. Sorted and distributed internal office mail. Performed data entry.

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