Customer Service Medical
Resume:
MELISSA L. BOYD
**** ******** ** ******, ** *****
**************@*****.*** (mailto:ericbell2600@yahoo.com469) 269-8570
Profile
Healthcare professional with progressive experience in the medical field, seeking a challenging position in which my education and experience can contribute to the achievements of an organizations goals and objectives.
Over 8 1/2 years of experience in medical account and patient admissions services.
Strong knowledge of billing commercial insurances and third party payments.
Exceptional customer service skills and ability to work well with others.
Excellent organization and prioritization skills.
Proficient in the use of Microsoft Office including Word, Excel, and Outlook.
Work History
Customer Service Representative Liberty Mutual Insurance – Grand Prairie, TX 08/2013 to 12/2013
Handled incoming calls from policy holders and explained their policy to them.
Provided assistance with filing claims and answered all other questions.
Primary Care Provider for Father Grand Prairie, TX 2009 to 2010
Account Manager Neuropsychiatry Associates, PA – Dallas, TX 06/2006 to 08/2008
Checked patients in and out.
Received patient’s copays.
Verified patient’s insurance information and follow-up appointments.
Took incoming and make outgoing calls to insurance companies and patients to resolve account balances.
Billed primary and secondary claims, posted payments, and posted charges to patient’s accounts.
Registration Specialist Parkland Hospital – Dallas, TX 10/2005 to 06/ 2006
Checked patients in.
Verified patient information.
Printed labels for patient paperwork and wristbands for patients.
Patient Account Representative Fresenius Medical Care – Dallas, TX 04/2002 to 10/2004
Billed dialysis claims electronically and billed secondary claims.
Worked AR system follow-up.
Made adjustments to Medicare claims online.
Worked corresponds from insurance companies.
Collections Specialist Medphis Collection Agency – Dallas, TX 09/1999 to 10/ 2001
Collected on hospital claims.
Worked hospital denials and correspondence.
Education
Candidate for an Associate’s Degree, Northlake (DCCCD) – Irving, TX 08/2013 to Present
Eastfield College (DCCCD) - Mesquite, TX 08/2011 to 08/2013
Medical Business Office Certificate, Allied Career Center – Carrollton, TX 09/2005 to 05/2006
Data Entry Specialist Certificate, Avalon Vocational Technical – Dallas, TX 1990 to 1991
MELISSA L. BOYD
1015 N. Carrier Parkway #C127 Grand Prairie, TX 75050
**************@*****.*** (mailto:ericbell2600@yahoo.com469) 269-8570
REFERENCES
Ann Braceland
Allied Career Center
Dr. Cindy Marshall
Neuropsychiatry Associates
Jackie Wylie
Parkland Hospital
Contact this candidate