IT Professional

Paul Resquer

**** *. ** ****** ****, San Clemente, CA 92672, 949-***-****, ********@*****.***

SUMMARY OF QUALIFICATIONS

Extensive experience as a hands-on Information Technology leader. Demonstrated success in creating, coordinating and blending technology and application solutions that positively impact and support overall business operations and revenue. Open minded, business-focused approach to developing and leading strong teams with quantifiable and sustainable results. Unique combination of leadership and technical acumen with proven interpersonal skills.

Effectively lead client service and business teams in the active execution of engagements in compliance with formal policies, procedures and standards.

Successfully managed multiple high profile projects on-time and within budget in complex, business critical environments.

Utilize technical and industry acumen to identify and document complex client processes and build long-term business relationships with key executives through engagement delivery and networking.

Manage and provide leadership to teams of staff level professionals and become actively involved in career development and practice management.

Manage the daily operations of various departments, including the coordination of project activities, budgets, staff scheduling, establishment and implementation of departmental goals, and IT policies and procedures.

Maintain organization effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies initiatives.

Active member in several committees including Change Management and Security Control.

Strong working knowledge of principle methodologies and practices such as SDLC, ITIL, waterfall and Agile along with regulatory compliance such as SOX, HIPAA and PCI.

Adept in building and managing strong teams and professional relationships with staff, customers and vendors.

PROFESSIONAL EXPERIENCE

Sr. Business / QA Analyst

February 2011 - March 2015

Anna's Linens

Costa Mesa, CA

Responsible for the overall management and performance of the Business Systems and Quality Assurance team activities with direct responsibility in providing viable process and technology driven solutions to meet business objectives.

Accomplishments:

Successfully performed BA/QA activities of the conversion migration of JDA 8.0 WMS and Inventory Replenishment modules to Manhattan’s Oracle based WMS and Inventory Replenishment applications while maintaining the integration integrity of the JDA financials.

Successfully Implemented a Work Force Management application which provided the ability to support the needs of the company’s forecasted expansion growth and provide the platform to automate and optimize labor planning, forecasting, budgeting and scheduling.

Implemented new features of JDA 8.0 in regards to additional data being fed to our BI solution providing the Demand planning team the ability to improve forecasting performance and optimize inventory levels.

Played a key role in the implementation of our new eCommerce site via Magento, while also tying it into our successful implementation of our EDI initiative of; Moving all EDI processing from in house to SPS Commerce, Convert all paper based vendors to use EDI for transactional processing, and automate our drop ship process for all eCommerce orders.

Played a key project management and technical role in the success of a 4 systems to 1 system migration initiative by migrating a single stand alone IBM 520 and two Power 6 systems (8203-E4A) to a single Power 7 system (8202-E4B) resulting in reduced annual costs and system performance gains.

Implemented standardized documentation throughout the BA and QA areas to support the stated SDLC and auditing requirements and ensured that each team member complied with and maintained a high level of documentation standards.

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Manager, Data Center Operations May 2008 – July 2009

Pacific Sunwear

Anaheim, CA

Responsible for all Data Center systems and service equipment, daily store and eCom transactional processing, system and application security, vendor relationships, service activities for 24X7 multi platform Data Center environment and departmental policies and procedures to ensure solutions are reliable, effective and SOX/ PCI compliant.

Accomplishments:

Improved processing efficiency by drastically reducing manual team tasks by 30% and expanding the knowledge and use of automated products and analyzing performance data and tools.

Improved system and data protection by ensuring high availability application and system monitoring met company requirements and tested and confirmed system objects and data recoverability.

Increased and maintained a 99.99% success rate of store polling and the processing of daily sales transactions through process improvement initiatives, resulting in the reduced number of missed stores and accurate sales information used for analytical purposes.

Expanded Data Center functionality and redundancy by teaming with facilities to replace temporary mobile generator with permanent on-site generator.

Reduced overtime by 73% through rigorous team and departmental cross training resulting in reduced single points of failure, less team and individual stress and reduced overall team cost.

Provide 24X7 operational support for all process management of legacy Island Pacific retail application.

Provided weekly and monthly team performance and KPI metrics to senior management teams.

Manager, Infrastructure

July 2003 - May 2008

Beech Street

Lake Forest, CA

Managed multiple infrastructure teams including; Computer Operations, System Engineers, EDI Client Implementation, Help Desk and Telecommunications. Responsible for the overall health of Data Center systems and equipment, System and Application Security and departmental policies and procedures to ensure SOX/ HIPAA compliancy.

Accomplishments:

Restructured Computer Operations department Policy and Procedures, SOP’s and monitoring tools to increase and maintain a 99.99% system uptime rate.

Managed multiple infrastructure technology projects including server and SAN upgrades, System and application migrations, EDI implementations, tech refreshes and JDE financial application upgrades.

Met 100% of all stated Service Level Agreements with our clients to provide our Network and Rate Load information, needed to properly and accurately process and reprice medical claims.

Increased productivity and business continuity through the configuration, administration and monitoring of High Availability application and implementing Disaster Recovery policy and procedures.

Increased EDI client implementation by 25% for the last 2 years by standardizing entire implementation structure.

Reduced the abandon call rate of the help desk down to less than 4% and reduced the trouble ticket average percentages for acknowledgement and closure to 1.3 and 2.0 respectively.

Toshiba America Information Systems January 1994 – February 2003

Sr. Business Programmer Analyst, (January 1994 – March 1996)

Sr. Technical Specialist, (April 1996 – February 2003)

Oversaw and supervised projects and personnel in the AS/400 area of operations while also being the liaison between application development and operations by providing system and application recommendations and support to all IT teams.

EDUCATION, MILITARY AND TRAINING

MCSA - Currently in progress Anaheim, CA

New Horizon

Associates Degree – Accounting & Computer Science Honolulu, HI

Hawaii Business College 1986

United States Air force 1981 - 1984

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