Customer Service Management

Krishna Ramsarran

***-** ***** **

Richmond Hill NY 11419

Tel: 347-***-****

E- Mail: ****************@*****.***

Over Five Years Professional Experience • Personalized Client Relations

Organizational Skills • Accuracy and Efficiency • Procedural Compliance

A highly motivated, solutions-focused professional with extensive experience in all facets of administration and customer service. Diligent, organized, thorough and focused on enhancing productivity, quality and efficiency in overall bottom line performance.

AREAS OF STRENGTH

Cataloging and Records Management

Multi-tasking and Time Management

Verbal and Written Communication

Customer Service

Team Player and Motivator

Works Well under Pressure

Knowledge in Windows, MS Word, Excel, PowerPoint, & Outlook

PROFESSIONAL EXPERIENCE

Seeking Alpha February 2015- Present

Office Coordinator

Providing administrative support to all professionals in need of assistance regarding filing, copying and/or photocopying, faxing, archiving and processing paperwork and any documentation.

Act as the “go-to” person for all questions concerning office policies and procedures.

Manage calendars and make sure all schedules are maintained while organizing meetings, conferences and events

Notify managers of important upcoming events and handle all travel arrangements, including all modes of transportation, hotel accommodations and itineraries.

Utilizing Google Work heavily in order to create spreadsheets using formulas with heavy data entry, along with presentations with extreme graphics, tables and charts

Weekly bank deposits

Sapient Corporation July 2011 – October 2013

Office Services / Facility Coordinator

Courteously answered telephones, handles calls, routes them to appropriate individuals

Opened and/or closed office and ensures appropriate security measures

Managed the reception area to ensure effective telephone and personal communication both internally and externally, and maintains a professional image (e.g., flowers, marketing materials, daily schedule, business periodicals, etc.)

Managed overall mail processes (external and interoffice)

Ensured that office equipment is operable and coordinates maintenance as needed

Arranged transportation for visitors and clients as needed

Contacted building management with facility issues

Negotiated and managed the purchasing of office supplies, catering, beverages, furniture, office equipment, etc.

Managed and coordinated schedules for Sapient Executives

Managed all vendors & work orders to the contracted service level agreement

Served as liaison with building management

Communicated/escalated with appropriate parties (Facility Manager, local client, vendors, etc)

Cultivated and maintained a positive working relationship with client representatives and service providers

Ensured third party certificate of insurance are provided to local landlord

Coordinated and provide Sapient’s monthly security reporting

Created purchase orders and manage invoices

Island One Inc February 2008 – July 2011

Guest Services/Concierge

Offered assistance to guests and provide every essential thing to create loyal and happy guests

Performed front as well as back of house duties for the satisfaction of every guest

Organized, making and canceling reservation bills and offering occasional valet parking and providing bell service and delivery

Provided guests fast, friendly and efficient service while managing guests

Assisted supervisor/managers with their tasks as well as completing essential reports

Temps Resorts International October 2006 – January 2008

Guest Services/Concierge

Answered telephone in friendly, professional manner, handle telephone messages accurately

Displayed a warm friendly, professional greeting to all who enter the Resort

Maintained a log book in a professional and informative manner

Handled customer and tenant requests for information and services

Ensure that customers receive the highest quality of service in a caring and compassionate atmosphere and recognize individual’s needs and rights

Maintained a file on community services including transportation sources, accommodations, and referral contacts.

Arranged and confirmed recreational, dining, and/or business activities for both inside and outside the property

EDUCATION

February 2014 – Present

University of Phoenix – Bachelor’s Degree- Project Management

April 2010 – April 2012

University of Phoenix – Associates Degree- Hospitality Management

September 2001 – June 2005

Far Rockaway High School, Far Rockaway, New York

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