Medical Assistant Customer Service
Resume:
Delzora Castor
Gary, IN *****
*************@*****.***
Summary of Qualifications
Completed three month externship in Medical Assisting at a Munster, IN health clinic
Army Veteran with 8+ years of mail sorting experience with United Postal Services (UPS)
15+ years’ experience in food service profession, including 10+ years as a deli manager and extensive experience in cake decoration
Education
Westwood College: Calumet City, IL Medical Assistant, March 2014
Remington College: Columbia, SC Medical Billing and Coding, June 2010
US Army: Fort Dix, NJ Dietary Cook Certification, February 1986
Dreher High School, Columbia, SC High School Diploma
Certification
Medical Assistant certification through AMT (American Medial Technologists)
Certifications: CPR, ARMA and BLS
Adept at taking patients’ vital signs; blood pressure, temperature, height, and weight
In-depth knowledge of documenting care provided in the patient’s medical record
Hands-on experience in assisting with exams and minor procedures
Proven ability to maintain a safe environment of for patients and staff
SPECIAL SKILLS
Maintaining supplies Answering phones
Microsoft Word, 2007 Typing: 67 wpm 100% accuracy
Medical Transcription Basic Knowledge Front Office Skills
Abstracting CPT, ICD-9 and HCPCS codes Medical Billing Software (MOSS)
Benefits/Eligibility Verification Minor Surgical Procedures
Ear Irrigation Autoclave
Venipuncture Laboratory Procedures
Ishihara Test Visual Acuity Test
Snellen Chart Specimen collection
Stocking and cleaning Clerical support
Medical terminology
Employment History
Package Handler (Part-time)
United Parcel Service – Hodgkins, IL & Columbia, SC - September 2007 to Present
Worked independently to sort mail and meet performance expectations as a team
Giving great customer service by sorting mail
Place mail into appropriate location
Receive mail and place mail into appropriate bins, and ensure that mail is placed correctly for shipment.
Responsible for maintaining paperwork that documents shipments of hazardous and dry ice materials, track and resolve any inaccurately sorted mail, and document all actions regarding mail
DSP (Direct Support Professional) (Part-time)
Progressive Housing Inc - Olympia Fields, IL - May 2013 to October 2014
Helping group home residents become independent.
Assisting physical and/or intellectual disabilities clients to become integrated into community
Teaching them life skills to setting up appointments
Serving as advocates for the needs of developmentally disabled adults
Monitoring the behavior of the clients living in the home, which includes mediating disputes, taking dangerous items out of a client's possession
Medical Assistant Externship (Volunteer)
Fortson Family Care and Wellness Center - Munster, IN - January 2014 to March 2014
Scheduling appointments
Updating and filing patient medical records
Handling billing and bookkeeping
Filling out insurance forms
Scheduling patient hospital admissions
Answering the telephone
Collecting and processing laboratory specimens
Sterilize and prepare equipment
Taking vital signs
Preparing patients for physical examinations or x-ray procedures
Educating and instructing patients about medications and diets
Administering medications
Authorizing drug refills
Drawing blood
Changing dressings and other first aid procedures
Cake Decorator (Full-time)
Piggly Wiggly - Columbia, SC - September 2004 to February 2009
Responsible for the production of 50 70 cakes daily
Ice cakes with speed icer, experienced with torting
Create tiered wedding cakes
Create butter cream roses in 6 seconds
Completely decorate sheet cakes in under 10 minute
Cook II (Full-time)
Richland School District - Columbia, SC - July 2001 to September 2004
Prepared all meals and afternoon snacks
ensured that all kitchen and serving areas were sanitized
maintained log in sheets for inventory purposes
Worked as a team player and worked other positions within
the kitchen areas to become familiar with the processes
substituted at other school locations
Deli Manager (Full-time)
Food Lion – Columbia, SC – December 1990 to September 2004
Began part time and promoted to manager in three years
Responsible for ordering all items necessary to support bakery sales & store promotions
Managed the production and presentation of over 500 items daily
Increased sales by 20%, Averaged sales of $17,000 to $20,000 per week
Supervised, scheduled and trained an average of 18 employees
Dietary Aide (Full-time)
US Army - Fort Dix, NJ - October 1985 to November 1987
Dietary cooks often manage scores of patients with different nutrition needs and must maintain an orderly kitchen ensuring each patient or guest receives their desired meals
Cooks must adhere to strict portion control
Monitor ingredient lists carefully and check in often with the administrative staff regarding the menu
Preparing and cooking food properly to cut down on waste.
Military History:
US Army Honorable Discharge Frankfurt, Germany
Dietary Cook
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