Customer Service Data Entry
Resume:
Lawanda McCain
**** ******** ***** ***** #***
Lakeland, Florida 33805
*********@*****.***
Objective To obtain a challenging position within a growing company
Summary of Qualification
Over 15 years’ experience supporting management in office environment
Keyboarding 35 wpm and 10 key-adding machine, multi-line phone, Data Entry
Computer Systems Operations: MS Office, Excel, Outlook, Ice Cold View, BOSS, BASIS, SAP, CONA
Strong communication and customer relations skills
Professional Experience
Coca-Cola Bottling Company United November 2014 – August 2015
Distribution Center Administrator
•Answer multi-line phone and direct calls appropriately
•Welcome customers and visitors
•Handle and process all incoming mail daily- sign and deliver UPS and FedEx packages to appropriate personnel
•Manage flow of information throughout the day
•Coordinate all scheduling of monthly conference room meetings.
•Generate with word processing, spreadsheets, and organization charts (PowerPoint)
•Purchase office supplies in SAP System
•Order lunch for meetings and pick up food when necessary
•Handle special events, banner, donation and free product request
•Research customer invoices in SAP
•Provide information and assistance to customer, clients and staff
Montgomery Coca-Cola Refreshments December 2009 – November 2014
Distribution Center Administrator
Answer multi-line phone and direct calls appropriately
Welcome customers and visitors
Handle and process all incoming mail daily
Manage flow of information throughout the day
Coordinate all scheduling of monthly conference room meetings
Conduct safety meetings
Print, file, download all free products onto the HeRe site
Maintain EMO’S for audit purpose, EBP ordering (Procurement system).
Chair new hire orientation
Serves as local Chain of Custody Coordinator for CCR Drug Test Program
Process and transmit weekly payroll within time deadlines, Monitor Kronos (timekeeping) and payroll activities
Boss system, send out reminders on pending calls that need to be closed at a certain time
Basis system research customer accounts for delivery, amount of products, outlet numbers for customers or sales rep
Generate with word processing, spreadsheets, and organization charts (PowerPoint)
Order POS (point of sale material) and do all required tracking
Premier Refreshment Services July 2005 - August 2008
Accounts Payable Clerk
Process all accounts payable for Company and responsible for prompt payment of vendors
Prepare, maintain all supporting documents as directed and enter food orders into computer system to be delivered
Answer multi-line phone and direct call appropriately
Welcome customers and visitors. Handle and process all incoming mail daily
OSI April 2004 - June 2005
Accounts Representative
Negotiated payment arrangements, updated consumer’s account information and provided customer service to consumers
Performed data entry on computer system
Neurological Care Center of Montgomery July 2003 - April 2004
Receptionist
Registered Patients, Verified Insurance, Field Patients Medical Records, Scheduled Appointments, Answer Phone
Genesys Communication (Vialog Group) July 1996 - June 2001
Teleconference Operator and Major Account Coordinator
Facilitated, coordinated international and domestic calls
Responsible for scheduling of separate accounts on a daily basis to other operators
Education
Trenholm State Technical School July 1994
Nursing Assistant/HomeHealth- Certificate
Virginia College August 2009
Healthcare Reimbursement
Reference Available Upon Request
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