Customer Service Medical Assistant

Capricia Johnson

***** * ******* *** *******, IL 60643

773-***-**** • ******************@*****.***

OBJECTIVE Looking for a position as a Medical Assistant utilizing expertise in medical assistance and administrative task to attain the uppermost level of patient care while maximizing the efficiency to facility.

EDUCATION

*Everest College, Merrionette Park, IL Medical Assistant Diploma June 2014

GPA 3.0

*Percy L Julian High School, Chicago, IL High School Diploma August 2012

GPA 3.0

SKILLS

*Phlebotomy (300-350Venipuncture's )

*Prepare and administer injections (Subcutaneous, Intradermal, Intramuscular)

*Measure and record vital signs (temp, height, weight)

*Proficient with Microsoft Office

*Knowledge of CPT-ICD 9 codes

*Claim Gear (billing, coding, book keeping procedures, accounts payable,receivable,financial management,banking,check writing procedures)

*EKG (leads and recording 12 lead electrocardiogram)

*Radiological examinations

*CPR Certified

*OSHA Certified

*HIPAA Certified

*48 gwam

*Basic Anatomy (physiology of the digestive system, common diseases, disorders)

*Specimen Identification (collection, handling and transportation procedures)

*Child growth development (height.weight, measurements, restraining techniques for infants and children)

Pediatric Office Internship (Dr.John) June2014-July2014

*Triage Patients

*Perform Blood Test (finger sticks and venipuncture)

*Administer immunization/vaccines

*Give handouts to patients

*Clean and keep exam rooms and waiting area organized after each patient

*Enter patient information into computer

*Fill out school and camp forms

RITL Medical Services (Dr.Iyengar) July2014-August 2014

*Triage Patients

*Perform Blood draws (venipuncture,PT/INR)

*Clean and keep exam rooms and waiting area organized after each patient

*Measure and record vital signs (temp, height, weight)

*Give handouts to patients

EXPERIENCE

Catamaran Lisle,IL

MSR-Mail Order February 2015-July 2015

*Serve as a liaison between members and their prescription drug plan

*Answered and facilitated daily inbound calls from pharmacies

*Resolved member concerns

*Collect accurate information and document unresolved issues

*Place member mail order prescription orders

*Assist member’s and physicians in obtaining Prior Authorizations

*Maintain patient confidentiality and applicable laws

*Provide excellent customer service

*Provides direction and guidance to less experienced team members.

*Perform daily functions as well as other projects and responsibilities assigned. Hooper Holmes Health & Wellness September 2014-July 2015

*Driving Phlebotomist

*Greeting patients

*Perform Blood draws

*Give handouts to patients

*Clean and keep exam rooms and waiting area organized after each patient

*Taking Vitals

Belhaven Nursing and Rehabilitation Center, Chicago, IL October 2013- October 2014

Receptionist

*Answering the telephone and operating switchboard

*Greeting visitors and family members

*Taking complaints/concerns from family members/visitors

*Filing resident’s mail

*Provide general office administrative support

*Ordering supplies for the building

McDonald’s, Chicago, IL March 2013- August 2013

Cashier

*Responsible for supervising the cash register, making sure there was always the right amount of change draw was never short

*Prepared and cooked food

*Provided friendly customer service to people of all ages

Reference Upon Request

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