Sales Customer Service

RESUME

N.sadiq basha

Mobile: 994*******

Mail: *********@*****.***

PROFESSIONAL SUMMARY

I have more than 5 years experience in managing diverse retail store operations, customer service, sales activities, making primary and secondary sale target, analysis of MIS, merchandise presentation, order booking and compilation, co-ordination with franchises, scheduling of dispatches and significantly increasing sales. Expert etc.

Skill:

- Retail Operation

- Customer Loyalty

- Cost / Inventory Control

- Primary and Secondary Sale

- Data Management and Analysis

Personal Qualities:

- Flexible and Adaptive.

- Positive Self Concept

Key Responsibilities Handled:

- Ensuring smooth operations by maintaining upward and lateral communications with concerned departments.

- Focus on monthly, quarterly, annually secondary targets of outlets.

- Actively Bench marketing, understand the retail standard implement them accordingly.

- Tracing the weak areas, find out the fast movers and slow movers in each category.

- Planning to run scheme and liquidating non moving stocks.

- Organizing and implementing local sales programs and brand strategies.

- Helping in implementation of marketing activities as planned by Brand Management.

- Ensuring visual merchandising category wise for clear expression of special campaigns, discounts, themes etc.

- Follow up Inventory Management.

Primary Sales

- Responsible for meeting primary or budgetary quarterlies sales targets.

- Monitoring and determining the primary sales targets of outright franchises according to their Like to Like business growth.

- Introducing of schemes for dealers /franchises to maximize the primary sales.

- Reviewing and evaluating of sales and implementation of incentive plans to accomplish the revenue target.

Secondary Sales

- Responsible for annual budgetary sales target and allocating it store wise.

- Trace out the weak areas of the business and analysis the reasons behind this.

- Planning and implementing to run the new promotion for enhancing secondary sales.

- Monthly sales review with franchises / SMs whether the business is on growth or de-growth.

- To enhance the motivation level among store staff by implementing incentive plan.

People Management

- Grooming the sales staff in terms of product knowledge and customer service by demonstration and motivation.

- Supporting and coaching retail store managers to reach their potential.

- Conceptualize, develop and deploy annual staff training program and store staff incentive plan.

- Reviewing and evaluating weekly achievement and producing an end of week spread sheet.

Employer

1.Organization: beauty concept india ltd( bcpl )

Designation: Customer serivce associate (zones – land mark).

Work ex : 2008 to 2009

2.Organization: kims pvt ltd

Designation: Customer serivce associate (zones – shoppers stop).

Work ex : 2009 to 201

3.Organization: zaveri pearls pvt ltd

Designation: Customer serivce associate (zones –lifestyle. shoppers stop).

Work ex : 2010 to 2014 (zones – banglore international airport shoppers stop)

4.Organization: HAMELYES TOYS STORE (Phinex mall chennai) work ex : 2014 to still working

Personal Details

Date of Birth : 13 - 02 - 1990

father name : A. nazeer

age : 25

materialstatus : single

nation : indian

regilon : musilm

Academic Qualifications : 10TH in 2005

: BPP DIPLOMA IN 2015

address : 3/2. dhanammal street pearmbur (near. Big bazzar)

: tamilnadu chennai - 600011

languageknown : (engilsh.hindi.urdu.tamil. Liitle bit kanda)

hobbis : (playing chess . Internet chating.And cooking)

your's faithfully

Date :

place : N.sadiq basha

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