Customer Service Quality Assurance
Resume:
Malia Wrighting
Concord, California 94520
**************@*****.***
Objective
To obtain a rewarding position where I can utilize my quality assurance skills, administrative skills, auditing skills, communicational skills, customer Service skills, marketing skills, legal skills, project management skills, analytical skills, and coordination skills.
Professional Skills
Accountant/audit
Microsoft Windows
Microsoft PowerPoint
Microsoft Access
Microsoft Word
Microsoft Outlook
Web based Applications Human Resource
Medical Transcripts
Claims insurance
Word Press
Quality Control
Quality Assurance
Project Management
Software Reliability
Customer Satisfaction & QAS
Data Entry
Typing (75+ wpm)
Telephone Skills
Filling/Editing/Record
Intermediate Accountant
Medical Terminology
Quality Assurance
Scanners/fax machines
Media Monitoring
Radio Monitoring
Pharmaceutical Sales
Business Developer
Medical coding
Google Analytics
Good Manufacturing Practices (GMP)
Banking
Loan Modification
Quick Books
Technical support
Remote virtual
Business Math
Business English
Customer Service
Analytical Skills
Data Sheets
Networking
Under Writer Skills
Marketing Sales
Dispatching
Medical Devices
Change Management
Contract Work
Work at home
Employment History
Concentrix: Turbo Tax Intuit/ Customer Agent/ITT Specialist /work from home
Customer support, with trouble shooting their computers, ITT assistance, assisting with tax questions, creating cases, reports,
Completing audits, accounts receive able and accounts payable, and working with a few different applications that Intuit supports.
Arise: Road America/ Dispatcher /work from home
Receive calls from customers who often are stranded motorists. Request customer identifier information and locate customer in internal computer system. Identify types of service needed (towing, jump start, flat, tire, fuel/fluid delivery, lockout assistance, accident related towing and/or winching service). Completed insurance claims.
Dispatch roadside assistance for members who are stranded. Responsible for contacting vendors (i.e. Tow Company, locksmith, roadside service and/or motorcycle company) utilizing computerized system.
MDW VOICELINK COM/Self Employment Conducts organizational studies, sales, project management, evaluations, designs systems and procedures, prepare informative manuals to assist healthcare organizations and hospitals in managing healthcare system more efficiently and effectively, with informational technical services.
Administrative Assistance/ Burke’s Painting/ Concord CA
Human Resource, Microsoft Excel, PowerPoint, Word, accountant bookkeeping, answering telephone calls, customer service, marketing, dispatching, Public Networking, Web page set – up, & other general office duties.
Administrator/H&R Block/ Clayton, CA
Marketing Sales, Customer Service, Quick Books, setting appointments, front office, processed refund checks, narrative reports, prepare, transcribe, compose letters, edit, assisted with preparation of taxes, distribute agendas minutes of meeting and handled all administrative assistance and human resource duties.
12/14-Seasonal
6/09-12/14
5/04/Open
08/95-4/04
04/01 –07/06
Internship
STAND AGAINST DOMESTIC VIOLENCE
Scheduled and coordinated meetings, events, appointments, and performed administrative and secretarial duties.
05/06 – 6/07
Education
California State University Dominguez Hills
Quality Assurance/Health Administration
Master of Science Degree
Completion Date: 06/2014 of courses: working on thesis
Women’s Initiative
Entrepreneurship Training and Support
Business Certificate
Completion Date: 07/2010
California State Hayward University
Sociology & Recreation/Leisure Management & Minor in Industrial Psychology
Bachelors Degree
Completion Date: 06/ 03/06 -06/2007
Diablo Valley College, Pleasant Hill, CA
Associates Degree, Liberal studies
Completion Date: 05/03
Loma Vista Adult Education, Concord, CA
Computer Operator & business, Certificate Program
Completion Date: 05/99
Reference upon Request
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